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What exactly is it doing? A little more information will he able to help us diagnose your problem. :)

Welcome to AF! Hope you enjoy your stay here. :cool:
 
Welcome to AF, azin! Sorry to hear of your troubles, we will do the best we can to get you going though :)
 
Welcome to the site

What make and model device do you have, you can also go into your apps settings and go to the play app and clear cache and data, and then log back into the Play store, see if that resolves your issue. ;)
 
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