Help HELP!! BSOD with KIES installed

[aimarkid21]

Recently every time I connect my SII to my computer, the BSOD pops up with the error message "Bad_Pool_Header" I then uninstalled KIES and everything is fine again, but as soon as I reinstall KIES, the problem comes back again.

The same problem occurred when I tried plugging in my phone to my other computer, and uninstalling KIES fixed it as well.

Both of my computers are running Windows XP, I'm not sure if that's a coincidence or what.

I tried uninstalling and reinstalling all my usb port drivers but that didn't fix it.

I appreciate if anyone can give me some suggestions on how to solve this problem because it's been very annoying to me.

 

[aimarkid21]

Okay, I think I might have found a solution to my problem.

I chatted with a tech guy from Samsung. He suggested me to first uninstalled KIES, then disable my antivirus, then reinstall KIES, restart computer and finally turn back on my antivirus.

I followed his instructions and the BSOD is gone now.

I will try this on my other computer and see if the problem goes away. I will post my update later tonight.

 

[Atma]

Hi aimarkid :ciao:

I saw your post this morning but didn't have time to post before work. Thanks for posting Samsung's response. I have seen that suggestion before from others. Hope it cured your problem.