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Help help with the PRL

Metro just gave me prl 3031 on both my connects and it terrible.i barely have 1x and i have never even seen 1x on em til the prl change.so with the $70+ bill i pay,i need to get 3026 back.does a factory reset ,reset prl?cause i cant figure qspt.can anyone help out,cause callin metro dont work
 
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