Help Help!!!

[yanabwill]

Got MT phone off of ebay it has a scartch in it but not on top of the screen under it, and the person i bought it from doesnt remember when they bought the phone. So my question is do you think i would still have the 1-year warranty and what can i say to them to have VM to replace the phone.....PLEASE HELP!!!

 

[Whyzor]

Got MT phone off of ebay it has a scartch in it but not on top of the screen under it, and the person i bought it from doesnt remember when they bought the phone. So my question is do you think i would still have the 1-year warranty and what can i say to them to have VM to replace the phone.....PLEASE HELP!!!

Call VM to try to get a replacement. You may need to activate it (can always activate back to your existing phone later). They may have a record of when it was first activated to see when it was originally bought. Actually I'm pretty sure it's within their 1yr replacement policy because the MT only came out mid-July.

 

[agentc13]

It isn't possible for the phone to be over a year old. It came out mid-year.
I don't think they will replace a phone because it has a scratch anyway, especially if you bought it off ebay. The 1-year warranty is suposed to be for manufacturing defects/issues, not because someone scratched their phone up. I would be surprised if they replaced it over a scratch, but I could be wrong.

 

[mantera]

Actually, if I were a betting man, I would put money down on VM replacing your phone. Some people were posting that they smashed up their phones (i.e. screen smashed up), called VM, and got replacements. It never hurts to try. The worst they could do is say no.

 

[agentc13]

Oh it's possible (maybe even probable, like you said) . But the warranty is supposed to be for hardware issues.