Help Hero contacts

[DCB]

My wife just came home with steam coming out of her ears.

All of her contacts are gone..... just disappeared. She has a Hero.

Help......


Peace

 

[andygu3]

My wife just came home with steam coming out of her ears.

All of her contacts are gone..... just disappeared. She has a Hero.

Help......


Peace

Were her contacts 'google' contacts or 'phone' contacts? If they were 'google' contacts, you should be able to access them through her google account. If they were 'phone' contacts and they were erased, you might be out of luck finding those

 

[DCB]

They were not backed up on Google.. told her too but she never got around to it.
Why would they just go away on there own?

Peace

 

[andygu3]

They were not backed up on Google.. told her too but she never got around to it.
Why would they just go away on there own?

Peace

Not sure why, did she do a hard reset or a factory wipe?