katmandoo122
Well-Known Member
I've only been with them for a year but they've been great...not good, but great. Call quality is not Verizon but it is WAAAAY better than AT&T and T-NonMobile in any area I've been in.
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horror sprint customer service
- Thread starter phantom phenom
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- htc evo 4g
I think the angry customers Sprint has may have something to do with the recent history of phone selection. The Palm Pre has been a terrible hardware phone. I have one on one of my lines. Just a total piece of crap. WebOS is nice. But hardware is cheap. battery life is terrible.
People have been upset with the lack of updates to the Instinct lines. Many unhappy owners with that phone.
The Hero had some big problem out of the gate that Sprint tried to act like they didnt know about when you call them. Then the 2.1 update cost them some customers. They choose to wait for 2.1 to fix bugs in Hero instead of a quicker release that would have had people happier and more patient.
So I am hoping the EVO wont be the same.
I dont think any other company is really much better. This level of smartphones are new to the industry. The iPhone has been dropping calls for years now. Its just the nature of smartphones and carriers.
When your featured product line is Instinct, Palm Pre, Hero then its bound to happen.
People have been upset with the lack of updates to the Instinct lines. Many unhappy owners with that phone.
The Hero had some big problem out of the gate that Sprint tried to act like they didnt know about when you call them. Then the 2.1 update cost them some customers. They choose to wait for 2.1 to fix bugs in Hero instead of a quicker release that would have had people happier and more patient.
So I am hoping the EVO wont be the same.
I dont think any other company is really much better. This level of smartphones are new to the industry. The iPhone has been dropping calls for years now. Its just the nature of smartphones and carriers.
When your featured product line is Instinct, Palm Pre, Hero then its bound to happen.
neodorian
Android Expert
The sad fact is that lots of service providers (cable, phone, internet, even computer tech support) require tons of customer service as part of the business. There will always be issues and since it is often not economically feasible to provide VIP white glove service for every customer, you end up with lots of call centers staffed with people required to read from scripts or follow protocols that may be less than helpful. Errors get made, services get disrupted or delayed. It's the nature of the beast.
Some companies are terrible about it while others are passable. A few luxury products and brands can afford to give better service but I'm pretty sure that anyone who has ever used a computer or cable or internet or cell phone has at least one story of a bad experience. They are the ones who (rightfully) get pissed off and complain about it on forums and to their friends. It's just the only way you have to improve things. Like insurance, it's a matter of them trying to spend as little on customer service as they can get away with without losing customers.
I'm not saying that you should accept crappy service since voting with your wallet is the only way to force companies to adopt better policies. I just think that people should recognize that the negative can be greatly amplified by the lack of positive counterbalance. Like they say at my job...nobody thinks about the techs when things are going well. They only call us or care about us when something has gone wrong.
Some companies are terrible about it while others are passable. A few luxury products and brands can afford to give better service but I'm pretty sure that anyone who has ever used a computer or cable or internet or cell phone has at least one story of a bad experience. They are the ones who (rightfully) get pissed off and complain about it on forums and to their friends. It's just the only way you have to improve things. Like insurance, it's a matter of them trying to spend as little on customer service as they can get away with without losing customers.
I'm not saying that you should accept crappy service since voting with your wallet is the only way to force companies to adopt better policies. I just think that people should recognize that the negative can be greatly amplified by the lack of positive counterbalance. Like they say at my job...nobody thinks about the techs when things are going well. They only call us or care about us when something has gone wrong.
Sprint customer service was, by far, the worst in the telecommunications industry when I was under contract with them. I was a sprint customer for some 7-8 years before finally switching to T-mobile (which, incidentally, probably has the absolute best customer service but worst network in the US). This was in 2007.
I've talked to a number of people and they all say that the customer service has improved leaps and bounds since then. I'll be making the switch back on June 4. I've been a little nervous about this because I really, really hated Sprint towards the end and did not make this decision without doing my due diligence. In your day to day life, when you come across people with a Sprint branded phone, just ask them what they think about the customer service. Whenever I see a Hero, I inquire, and the response has been largely positive.
At least you'll have 30 days to cancel.
I've talked to a number of people and they all say that the customer service has improved leaps and bounds since then. I'll be making the switch back on June 4. I've been a little nervous about this because I really, really hated Sprint towards the end and did not make this decision without doing my due diligence. In your day to day life, when you come across people with a Sprint branded phone, just ask them what they think about the customer service. Whenever I see a Hero, I inquire, and the response has been largely positive.
At least you'll have 30 days to cancel.
phantom phenom
Well-Known Member
I talked to sprint rep this morning over the phone , so regarding about $100 for the transfer number that promotion had already expired and did a month ago.
dunno if its true
bunnymud
Well-Known Member
clickclack
Well-Known Member
I've been a sprint customer since probably '97/'98 their cs over the last 5 or 6 years has made HUGE strides...I've had NOOO issues in at least a half a decade.
They are always polite, always answer question, the LAST thing I worry about is Sprints cs.
They have been awesome to me!
They are always polite, always answer question, the LAST thing I worry about is Sprints cs.
They have been awesome to me!
Years ago, before texting was a big deal, we had it added to our family plan for $5 a month, and that was for all the lines. When they changed the pricing, we were grandfathered in.
My sister got a new phone one day, and when they activated it, they removed the text messaging. They didn't charge us the higher price, they took it off all together. My sister texts the way a high school girl did back then, meaning a lot, so the bill was very high needless to say.
The problem was since the plan was no longer available, Sprint said they couldn't give it back to us. After all was done, my parents got a credit on the bill to make up the different for about a year or two.
Since then, no problems though.
My sister got a new phone one day, and when they activated it, they removed the text messaging. They didn't charge us the higher price, they took it off all together. My sister texts the way a high school girl did back then, meaning a lot, so the bill was very high needless to say.
The problem was since the plan was no longer available, Sprint said they couldn't give it back to us. After all was done, my parents got a credit on the bill to make up the different for about a year or two.
Since then, no problems though.
for years....i was before that with cingular..and you know how at&t is....Id day verizon is top for customer service..and sprint is right behind them...ive neva had issues...if ive had phone problems then i get a new one because of insurance.... but at times other ppl dont have reception i do and have.....also my thought is i dont deal with sprint unless i really have to...and it would be the same on any company im with..thats why before u sign a contract u check what u will be paying and make the best choice for yourself....i really think ppl just jump on a bandwagon calling sprint bad...bunch of garbage....fact is they have great plans...and the evo is a great device. Im def. getting it.
Scarlett920
Member
I've been with Sprint for 5 or 6 years. I've had my ups and downs with them but I generally have a pleasant experience. The only time I seem to have an issue is when I get a new phone. I get different information from different CSR but it all eventually gets settled. I always use to say I'm happy with Sprint as long I don't have to call them which is not very often.