I've had approximately 5 resets a day since I've had the phone. I went into my local verizon store today to exchange it and they wouldn't do it. They told me that I was causing it by not running a task killer app. After I told them I had been even though it shouldn't be necessary they still told me tough luck because I couldn't duplicate it in front of them. What's my next best step?
I just got back from the store, so hopefully i can help with this one. What happened with my phone is that I swapped my phone on monday because of a mediocre battery, i just wanted a battery, but they said they had to do the whole phone because it was within 30 days. My new phone had a ton of issues with resetting. It reset 12 times in 2.5 days, so after calling 611 and doing their trouble shooting (which also helped as far as recording that Ive been doing steps) I had them write down that I was doing these resets, cause it was the only phone i had, so i said note it on the account and i'll call back if the factory reset etc doesn't work. So i went into the store again by the recommendation of phone customer service, and I had a similar situation.
So i was really friendly, talked to the tech service lady for awhile, she gave me the same talk about task killer etc etc. I told her i killed running services all the time, and that the phone by default of android doesn't keep everything running like blackberry. So we talked, i was polite about it, I could see she was trying to get it to reset. She got it to lag pretty bad twice, but no resets. So i said let me try, i did a lot of stuff, couldn't get it to reset. (i mean come on, it does it for 30 seconds 4 times a day, and you have to recreate it on the spot there?) so I said, well ok, what are my options here? And she said its under the worry free guarantee, so if you really feel more comfortable with it being replaced, we can replace it. And i told her, my old droid which i had for a week never ever reset, and i did all the same things and used it the same way, and never had one issue aside from battery life so i definitely would feel more comfortable replacing it. She transferred me to customer service and they replaced it right away. It's within 30 days, you have the right. Say it happens all the time, its completely random, and you'd feel much more comfortable with a new device. Emphasize that you're just really disappointed and frustrated with the phone. Worst come to worst, say fine, if you won't replace it, I would like to return it. After 3-4 days the upgrade should reset, and you can go back anytime after that and buy the phone as if it was new again. Or maybe even wait a few weeks or month for all those last kinks to be worked out.
Good luck!