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How To Force The Bug Fix Update

So I was able to initiate the update on my wifes phone. After switching to TWLauncher I could initiate the Device Management, but the arrows stopped after only a few seconds. I then set the update to start in an hour (while in Device Management hit menu then Software Update, 1 Hour should be selected, hit ok) and then rebooted the phone. At this point there was a clock as part of the Arrow Icons in the top let corner. When the phone completed rebooting the clock/arrow icon was there again. I started Device Management using the desktop shortcut and about 30 seconds later I was notified I had an update to install. I will update the OP with this...
 
kkarlin said:
So I was able to initiate the update on my wifes phone. After switching to TWLauncher I could initiate the Device Management, but the arrows stopped after only a few seconds. I then set the update to start in an hour (while in Device Management hit menu then Software Update, 1 Hour should be selected, hit ok) and then rebooted the phone. At this point there was a clock as part of the Arrow Icons in the top let corner. When the phone completed rebooting the clock/arrow icon was there again. I started Device Management using the desktop shortcut and about 30 seconds later I was notified I had an update to install. I will update the OP with this...
Click to expand...

Let us know if you run into the same problem as me and chad
 
Alright I got the message again after rebooting and then shortcut dm then software update and return I will see what happens now....

Update: It said it would restart and did so...

Update 2: Same results
 
thanks kkarlin glad to see the method is working and some one could spell it out in simple way t
I thought when I did it it might have been random glad to see its working
 
I've done this, It wont work as it is the same as selecting update from the phone menu. I still had to just wait for the update to happen on its own. YMMV
 
Its not working for me either. :( I got to the arrow and clock. Pressed DM from shortcut, select start DM and it said "DM session working, etc" Been 15mins. No prompted update. Running on Production setting and over 3G network. Do i have to download the OTA file and dump it somewhere?
 
aznknightz17 said:
Its not working for me either. :( I got to the arrow and clock. Pressed DM from shortcut, select start DM and it said "DM session working, etc" Been 15mins. No prompted update. Running on Production setting and over 3G network. Do i have to download the OTA file and dump it somewhere?
Click to expand...

I'm sure that wont work. DM is just a client program that talks to a server back at HQ. Since they are doing the update via IMEI numbers, if you aren't on the list yet, DM won't do anything. As its been said many times, call Tmo and have them check your IMEI number. Also reported in another post, it seems if you can get to a high enough level rep, they have access to DM and can push the update.
 
@2FR35H - Try setting the the profile to LAB. While in Device Management hit Setting and select LAB, then hit enable. Then try Start DM again.
 
kkarlin said:
AHHH, I have the answer, be SURE you are using the TWLauncher and not a third party Home screen...
Click to expand...

Finally, something is working - I think this was the key. Add in a reboot or two, I finally got DM working (not the stupid "not initialized" message) and I got the arrows/clock icon. Hope I actually get the dang update now! Thanks to everyone who helped figure this out.

EDIT: Nope, no update yet ... Maybe sometime in April? They must be pushing updates to about 3 phones per day. I did get the false alarm situation, where it tells me there's an update that will install, then it reboots and there's no update.
 
Bugdog said:
Finally, something is working - I think this was the key. Add in a reboot or two, I finally got DM working (not the stupid "not initialized" message) and I got the arrows/clock icon. Hope I actually get the dang update now! Thanks to everyone who helped figure this out.

EDIT: Nope, no update yet ... Maybe sometime in April? They must be pushing updates to about 3 phones per day. I did get the false alarm situation, where it tells me there's an update that will install, then it reboots and there's no update.
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Is anyone reading my posts? After reading all of yours, I'm coming to the conclusion that we cannot force an update.
 
yatimameiji said:
Is anyone reading my posts? After reading all of yours, I'm coming to the conclusion that we cannot force an update.
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Agreed, (and yes, did read all), but based on the experiences of others I thought this might be worth a try - for example, maybe I had somehow missed the update because my battery was too low, or not in 3G, or whatever. I'm just impatient, and since nobody seems to know what the hell is actually going on, I'm willing to expend a little effort to see if I can get the dang thing updated! I've begun to think that, as far this whole charlie foxtrot is concerned, ignorance would be bliss.
 
Bugdog said:
Agreed, (and yes, did read all), but based on the experiences of others I thought this might be worth a try - for example, maybe I had somehow missed the update because my battery was too low, or not in 3G, or whatever. I'm just impatient, and since nobody seems to know what the hell is actually going on, I'm willing to expend a little effort to see if I can get the dang thing updated! I've begun to think that, as far this whole charlie foxtrot is concerned, ignorance would be bliss.
Click to expand...

As has been reported, have you called to have you IMEI number checked? Maybe ask if they can push the update to the phone? If they dont know what you are talking about, ask if you can be transferred to the android/smartphone department and ask again. Some high level reps have access to the DM backend, well I'm going off of one users experience of having the update pushed to the phone while on call with a rep.
 
yatimameiji said:
As has been reported, have you called to have you IMEI number checked? Maybe ask if they can push the update to the phone? If they dont know what you are talking about, ask if you can be transferred to the android/smartphone department and ask again. Some high level reps have access to the DM backend, well I'm going off of one users experience of having the update pushed to the phone while on call with a rep.
Click to expand...

That may be the next step - I did call a few days ago when the IMEI tip started floating around; I read off my IMEI to the rep, and she confirmed that I had the B2, then started going into a standard spiel about the update process. The call got cut off at that point, and I didn't call back b/c I knew what she was going to say and my main purpose was to make sure they had the right IMEI. I don't suppose it would hurt to double check, I guess, but I may be best off at this point just avoiding the forums and trying to forget that there is an update going around. Then again, all this tinkering is a good way to learn more about the phone (and android) :cool:
 
I just called, got tossed between a few teams, but the last one took my number and said they would call back when they had a real answer.

When you speak to them, make sure to let them know that it was supposed to be the 28th & it's been a week so you would have gotten the update in the weekly update. I also mentioned that I had a few bugs that are fixed in the update (vibration, sd card, etc)

I'm going to call back in the afternoon, and may pull out the get a Droid card to see if they can elevate it before I leave. (I'm off contract.)
 
I just talked to a TMO rep. and they said that they cannot push the update or can tell when and if my IMEI was sent the update. It comes on googles end and there is nobody, in their "highest level support" that I reached, that can help push the update. She also stated that google sent some updates out accidentally and that is why some may have got it.
 
hnrclothing said:
I just talked to a TMO rep. and they said that they cannot push the update or can tell when and if my IMEI was sent the update. It comes on googles end and there is nobody, in their "highest level support" that I reached, that can help push the update. She also stated that google sent some updates out accidentally and that is why some may have got it.
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That rep is so far off, I'm not even going to try to explain exactly what is wrong with what they said.
 
hnrclothing said:
I just talked to a TMO rep. and they said that they cannot push the update or can tell when and if my IMEI was sent the update. It comes on googles end and there is nobody, in their "highest level support" that I reached, that can help push the update. She also stated that google sent some updates out accidentally and that is why some may have got it.
Click to expand...

Hm...got that somewhat same BS from tmobile rep. She said theres no way she can check my IMEI # to see if its match and that they have no ability to do a push update to my phone. Should I call again and ask for supervisor or something?
 
aznknightz17 said:
Hm...got that somewhat same BS from tmobile rep. She said theres no way she can check my IMEI # to see if its match and that they have no ability to do a push update to my phone. Should I call again and ask for supervisor or something?
Click to expand...

Let me clarify a bit, the fact that google was mentioned was false, they are not involved in this process at all. It was a fix designed by Samsung and delivered by TMO.
 
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