• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help HTC desire crashes and restarts randomly

Well, I am pretty much convinced that in my case at least, the root of the issue has to do with apps that access the GPS specifically Navigation and Places.

My problems began a few weeks ago when I used Navigation for a pretty long trip. Now, while HTC braintrust decides how they will handle my warranty, I decided to close down the GPS, bluetooth etc and use the phone sparingly. I had 4 days without one reboot but yesterday, I used Places twice for all of about 30 seconds and all hell broke loose. Reboots, fail to start and shutdowns are back with a vengence.

This is beyond frustrating.
 
I think I have a workaround and a clue for the cause of this problem. When the phone starts to reboot, I immediately take the phone into airplane mode as soon as I have the control over the UI, which takes the phone out of the reboot cycle. Then, after killing 'unnecessary' applications, I disable the airplane mode. By doing this, I then have a 'stable' phone until the annoying thing happens again. I've read in another thread that disabling the 3G also helps, which is another workaround. Well, not for me, cause I use the 3G connectivity all the time.
 
It was pretty hard for me to switch to airplane mode back then. As soon as the phone begins its reboot loop, it starts to search for network or scans the sd card and eventually leaves us with no chance to take control over the UI. The only thing that works for me is taking out the battery, let it cool and putting it back to the phone.
 
4manbob said:
If you are on Orange in the UK, ring them and they will send a replacement. Just spoke to them and a new one coming tomorrow morning
Click to expand...

Well I have the same issue, and I noticed the reboots got worse after updated to 2.1. I phoned Orange, who promised to replace the handset as it was within 6 months... now...he promised a me a new one which is not the case unless you are within 28 days...so sadly I got a refurbished one... :-( , its on 2.2 and the reboot problem seems to have gone away but to be honest I haven't had the phone long enough to say for sure!#

Sadly, I now have another issue where the back and menu keys do not do anything! This is an intermittent issue and seems to often occur when doing anything with wifi or wifi hotspots... :-(

Really annoyed, I contacted Orange again and am now awaiting my next replacement.... beginning to wish I kept my original and peserved with the upgrades myself. Now I will own a secondhand handset and have no idea how old it is or whats been done to it!!!!! Assumming it works...

I like desire and andriod, but more and more I am coming across ppl who are fed up and leaving, and I cannot blame to be honest!

:mad:
 
I only started to have the reboots yesterday when in sat nav mode, maybe i should contact htc and get it sent to them, think ill wait till after christmas though
 
If you are in UK and having the reboot issue with your Desire could you please join this thread I made in moneysavingexpert.com HTC Desire Rebooting Issue - MoneySavingExpert.com Forums

Only reason I'm asking is because the guy that runs that website very often gets on UK tv with complaints, so maybe it will highlight the issue.

And anyone else you know who is having the problem get them to join in the thread as well. Thanks


mods apologies for linking to another place. I have backlinked to here though.
 
I have had the HTC Desire since June. After about 4 months' use (about 2 months after upgrade to Froyo 2.2) the phone started random reboot. Mine happens when the phone is on internet, opening up a "large page" or if I were to browse fast. Slow browsing & simple webpages seem to be OK. The reboot pattern is pretty much as the desription in the threads here. Initially after unlocking SIM, I could continue to use the phone. But the reboot became increasing more frequent. In its final pre-kaput days, it turn into a reboot merry-go-round, till I finally cannot even unlock the SIM as the phone is frozen with the htc logo on a lighted screen. The only way to switch it off is to remove the battery & retry.

I did a hard reset (with difficulty) & the phone could not be switched on till the next morning. On switching on the phone I am back to frozen htc logo screen.

Some time after the random reboot problem started, my memory card got corrupted. I cannot even reformat it even with the help of software I downloaded fr the internet. I was told that it could be possiblly due to the faulty phone (which has just been sent in for servicing this morning)

EVERYBODY PLS TAKE NOTE : I was told that the warranty covers the memory card if the fault lies with the phone. BUT if you have put in your own memory card, they will not replace the card, though I do not mind my 8gig card replaced with a 2gig card (which came with the phone)

Considering how frequent random reboot problem is & possibly corrupting the memory card, use your own memory card (which is likely to be of a larger gig) AT YOUR OWN RISK. Hope this info helps.
 
So to summarize the thread. The Desire gets so hot, it will constantly reboot itself until it cools down? And there's no fix? Does sending it to HTC fix it, or do they just send one back which will end up with the same fault, seeing as it's hardware related?
 
For my HTC Desire, I am sure the random reboot is not due to the heat. When the phone was new, it got quite hot & there was no shutdown problem. The problem started only about 4-5 months later & the phone does not feel hot.
 
Brilliant just strarted to happen on mine which I got in September :mad:, So this is still a problem and therefore it doesn't seem there is anything they have changed and therefore anything they can "fix". Wonder if it's why Google went with Samsung for the new Nexus. Saw a post saying add coments to Moneysavingexpert.com, do it, if it catches Martin's eye he might mention it on the main page.
 
I am impossibly frustrated by this thread and thoroughly disappointed with HTC. I have a Desire, which works absolutely fine, no issues at all. My Wife also has one, which has had this issue for MONTHS!!!. After some initial back and forth with HTC tech support, we agreed to send the phone away to them. They said it was a software issue they have seen in some their devices and should be fairly easy to fix. Great, finally we could get this issue sorted and even get the phone back in time for Christmas!! Well............. actually no. It took HTC 3 days to come back to us with their response. They said that the issues were caused by water damage and we would have to pay for the repair!! And by repair they mean

Level 3 - MB+LCD replacement
 
Hi, been reading these forums for a couple of weeks regarding the multitude of issues I've had with my phone. Been an avid consumer of HTC for several years (the biggest reason being ITS NOT AN iPHONE!!!)... my phone started doing random shutdowns as soon as the phone went into sleep mode (which wasnt an issue during the day, but overnight caused issues). Tried factory resets, tried everything (I did find that I had about a 50% strike rate by booting in recovery mode)... now my phone rests with Telstra as to whether or not they will fix it. Im a bit concerned that they'll just say it was water damage (even though it happened several months ago and as soon as I allowed the phone to dry it worked perfectly after a factory reset)... from what I can tell this issue is a cooked motherboard... *fingers crossed eh*
 
Jaba123 said:
For my HTC Desire, I am sure the random reboot is not due to the heat. When the phone was new, it got quite hot & there was no shutdown problem. The problem started only about 4-5 months later & the phone does not feel hot.
Click to expand...

Mine happened about 4-5 months after i purchased my phone. I'm suspecting it's the long-term effect of the overheat cpu. It gets really hot at the bottom (near the sim card)
 
blackfox said:
I am impossibly frustrated by this thread and thoroughly disappointed with HTC. I have a Desire, which works absolutely fine, no issues at all. My Wife also has one, which has had this issue for MONTHS!!!. After some initial back and forth with HTC tech support, we agreed to send the phone away to them. They said it was a software issue they have seen in some their devices and should be fairly easy to fix. Great, finally we could get this issue sorted and even get the phone back in time for Christmas!! Well............. actually no. It took HTC 3 days to come back to us with their response. They said that the issues were caused by water damage and we would have to pay for the repair!! And by repair they mean

Level 3 - MB+LCD replacement
Click to expand...
 
Bootsock said:
What apps have you got installed?

Have you tried an uninstall of your apps and a factory reset to see if this helps?

Sent from my HTC Legend using Tapatalk
Click to expand...


That's the WISE MOVE and 100% agreed. I bet you have android with the latest version that does not work with some programs. Something like CoPilot versions on 1.6 do not work with 2.2 (without a long awaited upgrade - for more money of course!).
When I had problems I saved (using mybackup - paid item but seriously worth it) everything. I then did a factory reset and started to add apps one by one.

Michael
 
As far as I can tell, it is overheating issue. It happend again like five minutes ago, and here is my opinion.

The problem for me started after five months, since I bought it, and the phone was hot also before. But this time, after removing the batery to shut it off, I could even smell that something is wrong. I guess that something inside was going out during those five months and now it trggered.

And that makes me sad, bacause I love my desire. :(
 
Anyone else having these issues with the CDMA version? I do and my S/N starts with HT087. I still have not found anyone else with the same start to the S/N on their broken Desire. Anyone on this forum with similar CDMA verison?
 
I recently updated the firmware on my Desire to 2.29.405.2 and since then (3 days ago) it hasnt rebooted once!

Maybe this issue is now fixed?
 
this may help someone...

I had the same problem with my HTC desire. After 4-5 months it started rebooting randomly. I thought i might be something to do with the number of apps i'd installed so did a factory reset and still had the problem. I was really peed off because the phone cost me around
 
I've got this problem. Orange advised me to restart it in saftey mode. They then said that if it continues to crash give them a call back and they'll send me a new Desire the next day.

I think the fact my phone is Orange branded is the only reason they'll do this. Originally I hated having the branded phone.. now I'm delighted!
 
Hello everyone,

also got constant restarts since Froyo with my HTC Desire, BUT: i know the reason. It's AAC+ encoded media-files. Ich use such since years now instead of MP3. Before Froyo (Android 2.1 then) that wasn't a problem. After, it was. Struggled days with it and found the solution more by chance. Whenever only ONE of these files is on the mermory card, the problem occurs. When all are deleted – fully stable.

The true problem for me is, no one knows anything about it and the german phone company (O2 here) is totally clueless as usual. Figured out on the net that there IS a problem with a media service change with 2.2 and AAC+ (mostly on bad sound). Seems like these media services looks up the files on the card sp enable playback trough applications or something like that and crashes while trying – and also Android itself, so it restarts.

Anyone of you guys with any experiences in that direction? I will monitor the forums here for some time now to watch the answers ...

I would try a custom ROM but would lose warranty in that case. There seems to be a patch out there, but my phone company doesn't cares either. :-(

Greetings from Germany (aka. "you are not alone"! XD )
 
gonzoid said:
My Desire is about 4 months old, and about a month ago it started this rebooting caper. Gradually gotten worse until the past few days phone has become very unstable.

Personally I think it's an over heating issue. Last night it went into a spasm of rebooting. I left it to see how many times it would do it and after about 20 I decided to try something. I took the back cover off and held the battery against a cold piece of metal to act like a heat sink, and lo it started up.

Today I called my phone supplier a online company Mobilephonesdirect and they said they never heard of the problem, would take nothing to do with it and referred me to HTC.

I called HTC and the guy said he had heard about the issue but it wasn't a big issue and only a few phones are affected. When I said there were a lot of people online complaining about it he said they are all liars and it wasn't true.

Anyway he has arranged for their courier to pick the phone up and take for repair. 10 working days turnaround supposedly.

I am going to contact BBC Watchdog about it as its a disgrace I have to do without a phone and still have to pay for my service.

Has anyone else in UK contacted the BBC or do they want to, we could get together.
Click to expand...

Contact Watchdog? Been there, done that. No reply after sending off the email some 6 weeks ago...not sure they're interested (maybe if we stick a fruit logo on the phone and rename it the iDesire then they might take notice...or am I just being cynical?)

My Desire went wrong early October 2010 (external speaker stopped working). Sent it back to HTC (UK) for repair. It was shipped back after 2 weeks using UPC couriers...who had the van broken in to and my phone was stolen. Eventually got a replacement (a refurb) after another 6 weeks! It has the reboot/freeze problem, but I have rooted it and flashed a new ROM (LeeDroid 2.3b) and can't get it back to stock (it refuses to accept any stock ROMS...any clues anyone? It's hboot 0.93.001) so can't send it back for another repair.

I did have a long, pitched battle with the pathetic excuse that calls itself HTC Customer Service who were either useless, ignorant, or occasionally downright rude!! Eventually got escalated to the 'Care Team'...a guy called Christian (alledgedly the head honcho) to whom I directed a 3 page letter of complaint. The eventual response was that was offered an HTC bluetooth headset as compensation, which I accepted...as I was just wanting to make a point about their crap customer service. Yes, I know I should take it further as my phone still isn't fixed and trust me, if/when I can get it back to stock ROM I will!!!

There's a whole lot more to my story than I've written here, but that's for another time.

However, I would suggest that anyone in the UK who is having problems with their HTC ring and insist to speak to Christian on the Care Team. You might not get put through to him, but if enough people started asking for him then the message might start getting through.

I would also suggest that BBC Watchdog aren't interested in our plight (like I said above, we don't have a fruit logo on our phones so no one is bothered!), but I would suggest that a co-ordinated letter to the bigger electronics blog sites (Engadget, GizModo etc.) might work. And if anyone knows how to contact Peter Chou direct then even better!

Happy to help with any campaign.

Other than that, I'm just going to buy myself out of my remaining 4 months of contract, shit on my Desire and send it back to Peter Chou in a pretty ribboned box!!!

As you might've guessed, I will not be buying another HTC...though I still like Android. Maybe an LG Star for me when it comes out in the UK next month!

Rich
 
My HTC is only 4 months old and does not work grrr. First it was crashing from time to time, then much more often, then several times in a row and now it is stuck in the main HTC screen and I can't do anything with it. I am very annoyed about it. I am up for a campaign, who to contact then?
 
You must log in or register to reply here.
Back
Top Bottom