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Help HTC hero and headphone jack problem

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warrenmiller

Lurker
Hi,

I got my HTC hero on Orange last week and it's great - everything worked great, but after a day the headphone jack stopped working: when I plug in the headphones they aren't recognised by the device, eg : music will carry on playing on the speaker instead of playing in headphones.
Happens with other headphones too not just the supplied ones.

I've reset the device with factory settings but no joy.

Was wondering if anyone else has had the same problem?

Orange have agreed to exchange the device but only when they have new devices in stock later on in the week.

was wondering if a firmware re-install might fix it but not sure how to do it and if would be a waste of time if it's a hardware issue.

thanks for your help!
warren
 
I have exactly the same problem, got my Hero yesterday and haven't been able to get the headphone jack to work at all. Everything just keeps coming out of the speakers regardless of what I plug in there! I'm going to have to go and have a word with Orange, methinks...
 
Got mine yesterday and have not had time to check the headphone jack yet. Still in the cooling off period. If it's no good i.e not fit for purpose, it'll be going back
 
Think this is a headphone problem as I went into t-mob shop and plugged another pair in and it worked fine. Went home and tried the headphones I got with the Hero and everything works now...weird
 
had same problem on a uk unlocked hero. turned it off then on again with the original headphones plugged in and it works fine now. hope this helps
 
can anyone confirm whether this is a hardware of software issue or of there is a fix? i have this problem on my handset and i have tried rebooting and doing a hard reset but neither has solved the problem.
 
I've had my Hero for a day now, and I haven't encountered this issue.

There might be two separate problems:
1) The Hero isn't detecting any more whether headphones are plugged in or not because the background application that is responsible for this is no longer responding - I'm pretty sure that a hard reset would have fixed that.
2) The Hero can't detect that headphones are being plugged in, because the detection mechanism inside the phone is bust ...
 
I emailed HTC support last night about the aforementioned problem and here is the reply...

Dear Sir,

You are the first person to bring this case to my attention, and so have to deal with the problem as an issue specific to your device. Until more people contact us and report this as a problem, we have to deal with each case as it arises.

Do you know if this is a system wide issue? Does this affect all sound in the phone, or is it restricted to just media player audio? I notice on the link you provided, someone has already done a hard reset. Have you tried this step yet? I would normally suggest leaving a hard reset as a last resort, but I can not see many other options available.

If you hear of anyone else experiencing this issue, please do urge them to contact us.

Best Regards,
HTC Europe Customer Care
Click to expand...

If you want to get in touch with him, his name is James Lee (Europe Support (Tech)) and email address is ContactUs@htc.com
 
I had a similiar problem with my Samsung YPP2, it was incredibly annoying. You had to move the jack in one direction so that it made contact with something inside the plug, don't remember exactly what it was. Have you tried doing this? I sellotaped mine to tug in that direction until I got a replacement, so maybe this would be useful as a temporary solution, i'd still send it back, of course.
Stupendo, I imagine so. Just phone that then try and follow in the general direction of 'phone issues' or something to that effect. You might be able to get through to customer services, too.
 
I noticed that not only the jack was broken but also the backlight of the buttons, the trackball does not flash anymore (notifications) and the LED does not light when charging.
Does someone have also all these issues?
 
eristoff said:
I noticed that not only the jack was broken but also the backlight of the buttons, the trackball does not flash anymore (notifications) and the LED does not light when charging.
Does someone have also all these issues?
Click to expand...
Me too! All connected somehow?!
 
Hi,

Were you using the supplied h/phone/mike/answer cable or just stand alone h/phone cables, if it's just h/phone cable try inserting the origional a few times [gently].

Max.
 
I have exactly the same issue. White HTC on T-Mobile UK. Worked fine for about a week, then....

Headset doesn't work, handset doesn't detect anything plugged in (no icon) and therefore plays music through speakers.

LED by earpiece never lights up anymore, even when USB connected and charging.

Buttons and Trackball are no longer backlit.

I've booked this into HTC to have repaired, a courier's picking it up tomorrow.
 
Got the same problem, totally gutted, am loving the hero. The headset toggle widget seems to work but it is not the same!
 
I've experienced a slight problem before but I found that I would have to push the jack in firmly because of the silicon case which I'm using and the way it has been slanted... but other than that it could be a hardware issue as others have mentioned.
 
I got what I guess was an automated response from HTC telling me that if another pair of headphones doesn't work, I need to send the phone back fro repair.

The copy and paste support monkey totally ignored the bit of my message where I explained that the headsets worked just fine with ToggleHeadset, so a "repair" wasn't necessary.
 
I just loaded up some songs and tried using headphones to listen to music but it kept going through to the speakers, so here is how I fixed my problem:

1. Turned phone off then turned it back on
2. Put the headphone jack all the way in, but this didnt work
3. Slowly remove the headphone jack out, but not all the way. The music started to come through the headphones instead of the speaker now.
4. Push the headphone jack all the way back in.

Hopefully this works for you guys
 
i have the same problem. one of my friends tells me it is the hardware issue, we can do nothing.:rolleyes:
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