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Help HTC Incredible Boot Loop - trying to help friend

I've had my phone on continuously since the evening of July 19th, when I pulled the SD card (a Thursday). This was the last night I had the loop. Not a reboot since, regardless of what day it is.

Still, the fact that this "update" (or "downdate" depending on your point of view) is behaving differently in so many ways, on so many phones, leads to a MAJOR BREAKDOWN in the decision making process at Verizon and/or HTC. Pushing this out was a mistake.

I've been monitoring the Verizon support forum, and it's very interesting that there seems to be such a lack of acknowledgement about the issue from either Verizon or HTC. Neither company seems to understand that the various forums out there are their single biggest link to the end user, their most valuable asset when it comes to rating their own level of customer satisfaction, and a indespensible wealth of insight to what the consumer wants in new product development. Verizon only seems to be interested in their own support forum when someone starts talking smack about them, and then the moderators either edit or delete the post. What a joke...
 
Pull your SD card out Sunday night.. and re-install it in the morning. I have not had a reboot for over a week, Sounds like it may have run it's course.
 
Sounds like I'm not the only one with this problem. See attached!!
 

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fatrusty said:
Pull your SD card out Sunday night.. and re-install it in the morning. I have not had a reboot for over a week, Sounds like it may have run it's course.
Click to expand...

Ok, I tried this on Friday. Right before bed, I dismounted my SD card. I then turned my phone off. Removed the SD Card. Rebooted the phone and left it up all night. The next morning, I reinstalled the SD Card.

Since then I have not had any phone reboots. Granted it has only been four nights, but that is much better than the constant 2am to 5am every night. l have my fingers crossed.

If you are still have the reboot problem, then try the above and report whether it worked for you. Do exactly what I described above. I just want to know if this is a cure or if I just have been lucky the last few days.
 
I manage our Verizon business account and we had 4 Droid Incredibles all of which have has this issue.
1. Verizon sent a refurbished Incredible as a replacement-no issues with the replacement thus far.
2. One just stopped the boot loop on its own
3. One we swapped out with an phone we had that was deactivated
4. We used an upgrade and got a new phone. We sold this incredible on eBay for parts.

I have found that the incredible that we replaced with another phone stopped the boot loop when it was taken off the network. Does anyone have an incredible that was taken off the network then reconnected to the network? Did the boot loop stop?

I would like to use this phone again if we can. If not we will sell it on eBay for parts.

Thanks for any input.
 
credemann said:
I manage our Verizon business account and we had 4 Droid Incredibles all of which have has this issue.
1. Verizon sent a refurbished Incredible as a replacement-no issues with the replacement thus far.
2. One just stopped the boot loop on its own
3. One we swapped out with an phone we had that was deactivated
4. We used an upgrade and got a new phone. We sold this incredible on eBay for parts.

I have found that the incredible that we replaced with another phone stopped the boot loop when it was taken off the network. Does anyone have an incredible that was taken off the network then reconnected to the network? Did the boot loop stop?

I would like to use this phone again if we can. If not we will sell it on eBay for parts.

Thanks for any input.
Click to expand...


The reboot is part of the update process... so once it is connected to a network again... it will most likely continue the reboot cycle
 
credemann said:
I have found that the incredible that we replaced with another phone stopped the boot loop when it was taken off the network. Does anyone have an incredible that was taken off the network then reconnected to the network? Did the boot loop stop?
Click to expand...

I am not sure what you mean by being "taken off the network", but mine would be placed in "Airplane Mode" several times a day, rebooted several times, and placed on WiFi exclusively for several hours a day. None of those items seemed to fix it.

What fixed mine was the removal and reinstallation of the SD card as described in an earlier post. As for Sdraw's assumption that the reboot is part of the upgrade process, I can agree that it started by upgrading the phone. However I am not convinced that the reboots are a PART OF as much as they are a CONSEQUENCE OF.
 
Holydoc said:
I am not sure what you mean by being "taken off the network",
Click to expand...

I mean the phone no longer has service from Verizon because it was replaced by a different phone. I will have to wait and see if we use this Incredible again and get network service from Verizon. If the problem returns then I will just sell the phone for parts.
 
credemann said:
I mean the phone no longer has service from Verizon because it was replaced by a different phone. I will have to wait and see if we use this Incredible again and get network service from Verizon. If the problem returns then I will just sell the phone for parts.
Click to expand...

Thanks for the explaination.

So far, I have not had any more 2am reboots. Everything has been working great.
 
I took over my HTC Incredible from a family member who went iPhone. I got it without an sd card installed. I have not had this problem and my phone updated to .15 I think it is clearly related to the sd card.
 
I believe I may have found a fix. I tried what others have said and saw no success. I agree that the problem resides in the SD card. It has only been 2 nights of normal behavior, but after over a week of 2 am reboots, I feel this is progress.

I started with pulling the battery and SD card for a few minutes. Next, I called *228 and have it program my phone by pressing 1. Then I just turned my WiFi on that night before I fell asleep and left it there. When I woke up in the morning, I checked my battery activity to see if I had somehow slept through the reboot cycle (note that my phone was not plugged in so I could see this). Success, but I noticed that all of my apps that were located on my SD card were not loaded on my home screen. I then had to go to my storage settings to dismount and mount my SD card. My phone has been working fine for a couple days now.

This seems to prove that the problem is with the SD card. I thought it was interesting that my phone appeared to do something overnight as my SD card was different in the morning without a reboot.

Before I found this solution, I tried pulling the battery and SD card, replacing only the battery, turning it back on, leaving it on overnight, and replacing the SD card in the morning. My phone didn't reboot overnight, but my phone was constantly freezing during the day. That is when i called *228 which fixed the freezing instantly.

Hopefully this is a permanent fix, but I had my phone working fine for a few weeks before until my text messaging had caused constant freezing. I then had to pull the battery, which apparently made my phone forget it was fixed. I originally had fixed my phone with the reprogram # as well, but I can't remember what i did otherwise.

In conclusion, the SD card appears to hold the issue and *228 along with internet connection at night has given me success.
 
I agree on the SD card too. Mine rebooted several hours and I was leaving for South America the next morning. I took the SD card out around 4am and it was finished rebooting when I woke up around 6am. I put the SD card back in and it hasn't done it since! That was July 5th which is nearly 2 months ago!

What an "Incredible" mess though! :mad::mad: It's a great phone beside this problem that happened. I did learn that I need GSM to do world traveling and unfortunately will be selling my DINC phone soon. I will likely have to purchase something in the next month or so before I travel again. If anyone that sold prematurely wants mine, send me a PM. Otherwise I may keep it for a spare since my wife has the same phone. BTW, her phone never had this reboot problem after the update at all. Seems hit and miss but glad it was cured right away for me.

-MH
 
I was having the same problem. I'd turn the phone on and it would get to the droid eye thing say "Droid!!!" then it would go back to the htc screen before it. Anyways i fixed it! HA! You gotta reboot your phone to do that hold down the volume down button and then the power button in like 3 secs a small screen will pop up follow the instructions and select factory reset. once you've done this you will have to re-activate your phone but dont worry its simple and it doesnt cost a cent. If this don't work idk what to tell you bcos it should.
 
at first i thought the problem was the sim card communicating with the phone or the sd card. until i watched the phone and i noticed that it happened usually when the screen would turn dark * screen timeout*. thats what keeps causing it to happen. it doesnt have to do with time . it can reboot at anytime. but for some strange reason these incredible 2 phone reboot when its trying to save battery power by shutting off the screen or when u try to press the button at the top of the phone to turn off the screen. so what i did was turned off * screen timeout * . go to setting , display , then go to screen timeout and change it to * never turn off * . and let me know if that solved ur problem. it seemed to clear mines up so far.
 
TangledThorns said:
Happening to me too. Ugh!! I just did the factory reset and wish I didn't before I saw this thread.
Click to expand...

Factory reset is not necessary. Just follow the instructions I posted in my above posts about leaving your SD card out overnight and all will be fixed.
 
the sd card trip doesn't do a permanent fix. thats why people still end up sending thier phones back or getting another one. with mine i have the sd card inside and everything is running fine. its an issue with the phone;s saving mode feature.
 
So....after weeks (weeks!) of it not happening, it started again last weekend. But, even more fun, it now also has started doing it at 9 AM.

By the way, I have tried the "remove the SD card" on Sunday night approach. It did work for a while but, once again, the problem is back. I'm one month from a new phone and I can't wait to say goodbye to this piece of [fill in description of excrement here].
 
My phone has done this off and on for a little while. I've been able to leave it plugged in in a different room so haven't had to suffer. (I hear about it when my wife has fallen asleep watching TV and is woken up by it though.)

This week though I'm on-call, and it just started again tonight. This isn't acceptable, I could lose my job if I miss a call. I just need to get through to Tuesday, is there a temporary fix that doesn't involve powering the damn thing down for an extended period? On the weekends on-call is 24x7, and with it being a holiday weekend that means right through Monday.
 
Mine has not had the re-boot issue since the rd week in July. That is when I pulled the SD card out and let it do the update over night. After that all is well and no problems. Don't know what to say.
 
I had to factory reset my phone after it started to lock-up on app installs. The very night I reset the phone it started the 2am reboot and continued until 5am. So I tried pulling the SD card overnight and it worked like a charm. No more reboots. Secret is:

1) Dismount SD Card
2) Remove SD Card
3) Restart phone without SD Card
4) Let sit ON all night
5) Next morning (anytime after 5am), shut down phone
6) Replace SD Card into phone
7) Restart phone with SD Card

No more 2am Reboots!
 
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