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I am DISGUSTED with Verizon!! Liars!!

  • Thread starter Thread starter HanSolo
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HanSolo

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I was upgrade eligible last week. I walked into Verizon to get a nice replacement for my crappy D1, and got the phone with the biggest, brightest screen.

Yep, the DX2!!

I was salivating as I played around with it. Then, about 10 days later, I realized I hated it. You know why. Lags, reboots, no 4G, really crappy battery (even after gingerbreak and freezing all the bloatware).

So I take it back to the store, and the idiot behind the counter tells me "Oh, you just need the new update. that will fix the problems."

"What new update?" I ask, already knowing he doesn't know what he's talking about.

"Well, there is a new update that just came out. The phones shipped with a certain software, but there is a new one that it needs. It will lag and stuff if it doesn't have it."

"Wouldn't my phone just pop up a notice talking about this update?"

"No, sometimes, they don't."

Seeing as how I still had 4 days to go, I said fine, I'll take it home and search for this stupid update.

I took it home, and of course there was nothing.

I took it back, and the idiot says "Oh, are you sure you want to return it? I know that when Motorola comes out with an update. . . ."

Anyway, I basically threw it back on their counter and couldn't get out of there fast enough. I'm waiting for the Bionic, that's that.

Can someone just tell me WHY the verizon people are such IDIOTS and know NOTHING about their own stupid phones? They either don't know what they're talking about, or they outright LIE.

If it wasn't for our stupid family plan, I'd probably switch over to Sprint before they start charging a tiered plan, too.
 
dautley said:
So just to get what your saying right, you were "salivating as I played around with it.", and ten days later everyone at Verizon is an idiot?
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Oh come on, everyone "salivates" whenever they get a new toy. The drool lasted about 2 hours, before the first random reboot. And then came the lags. And then the popping and clicking noises when playing mp3's.

And as you can surely tell by re-reading my post, the idiocy of Verizon employees has nothing to do with the quality of their phones. That has nothing to do with Verizon. It's more to do with Motorola.

The thing that makes them total idiots is what comes out of their mouths when their lips move. All the lies they tell. Their total lack of knowledge regarding the phones that they make a living from. That is what makes me sick and disgusted. Their total lack of knowledge and their unwillingness to tell the truth because it will make them do extra work and process a return.
 
Not knowing it didn't have 4G is your fault and therefore not fair of you to complain about it.

As for the lags, did you try another launcher? I personally had no problems with lag in blur but others did. I switched to launcher pro just to have my home screen turn to landscape.

The reboots are usually related to app problems but not always, could be a bad device.

Battery life: I charge mine all the time (since I work with computers all day). I've never had a smartphone with great battery life.
 
You went into VZW to get a phone unprepared, without knowledge, and loved a phone. Then, you have buyer's remorse. Next, you trust the lack of knowledge of a VZW rep on some bogus information you could have looked up on your phone IN THE STORE.

Here is some sage advice: before making a purchase and signing a 2-year contract, DO YOUR HOMEWORK.

Also, I would not count the Bionic as the end all be all of smartphones. It has already been announced that shortly around the corner are a bunch of phones with far better stats.
 
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Edit: OP: The experience of VZW varies from person to person. Some of them are phone freaks like us. Others are not. In fact, I've chimed into a conversation or two at the Verizon store, where I felt the CSR was giving inaccurate info. I wanted the customer to know the right info., especially if they were going to commit to a 2 year contract.

So, yeah, you'll find that some of us know more than they do, especially vis-a-vis Android.

Additionally, they are trying to make a buck and may be motivated to direct the customer a different way than, therefore, than we would. It's a kind of game.

On the other hand, I've had some of my most interesting convos with vzw techies. You never know.
 
bluefire1914 said:
I was upgrade eligible last week. I walked into Verizon to get a nice replacement for my crappy D1, and got the phone with the biggest, brightest screen.

Yep, the DX2!!

I was salivating as I played around with it. Then, about 10 days later, I realized I hated it. You know why. Lags, reboots, no 4G, really crappy battery (even after gingerbreak and freezing all the bloatware).

So I take it back to the store, and the idiot behind the counter tells me "Oh, you just need the new update. that will fix the problems."

"What new update?" I ask, already knowing he doesn't know what he's talking about.

"Well, there is a new update that just came out. The phones shipped with a certain software, but there is a new one that it needs. It will lag and stuff if it doesn't have it."

"Wouldn't my phone just pop up a notice talking about this update?"

"No, sometimes, they don't."

Seeing as how I still had 4 days to go, I said fine, I'll take it home and search for this stupid update.

I took it home, and of course there was nothing.

I took it back, and the idiot says "Oh, are you sure you want to return it? I know that when Motorola comes out with an update. . . ."

Anyway, I basically threw it back on their counter and couldn't get out of there fast enough. I'm waiting for the Bionic, that's that.

Can someone just tell me WHY the verizon people are such IDIOTS and know NOTHING about their own stupid phones? They either don't know what they're talking about, or they outright LIE.

If it wasn't for our stupid family plan, I'd probably switch over to Sprint before they start charging a tiered plan, too.
Click to expand...

Because misinformation or human error doesn't happen with every cell provider, right? Heck, every company.

To be honest, sounds like the device you had could have been faulty. I've sold, seen, and used plenty of the Droid X2s and they have been just fine.
 
Sry for that experience but a verizon employee is the reason I got a droid x as my first smartphone, instead of a wp7 or blackberry. Maybe deal with another rep who knows his droids?
 
^^ this OR.. check out the info online. That's what I do. I take a broad spectrum of info and look for common impressions. Then I make my decision. I tend to trust this place and the folks here more than any individual and/or salesman.
 
yes, it is buyer beware..... most wireless account reps are the same... how come so many people have so many problems with Verizon, yet stick with them???
 
I know we're Verizon bashing here, but I've had nothing but the best help and service from them. They've always bent over backwards for me.
 
Whole heartedly agree with the Do your homework advice. You don't have to do much, but figure out which features you want, check out this forum for problems/fixes, and impressions, and then use the stores for hands on and side by side comparisons. Then when a CR comes up to you trying to make a sale (which is what they are truly there for), you will be able to see what type they are (knowledgeable or otherwise), and discount what they are saying appropriately. I personally have found customer reps online (live chat) and on the phone are almost always friendly and as helpful as they can be.
 
Good luck with expecting anything else from the other carriers. The problem with reps in Verizon stores (and I imagine other carriers too) is that one rep may just be a salesperson that would sell anything in front of them. Others may be salespeople but may also are nerds and really know what they are talking about when it comes to the products being sold. Maybe you should become an informed customer and stop depending on other people, sure Verizon reps can be a great source for advice and knowledge, but you cannot be a uninformed peon just expecting to be spoon fed everything like a baby with no effort of your own. The DX2 is one of the most reliable phones being sold on the Verizon lineup, there may be more reasons than just the device.
 
.MgB. said:
The DX2 is one of the most reliable phones being sold on the Verizon lineup.....
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Right. . . that's why the DX2 threads aren't teeming with problems on lags, random reboots, music playback issues, and freeze issues.

The DX2 is definitely NOT one of the most reliable phones on the Verizon lineup. . . that would probably be the iphone 4. (If we're talking strictly of RELIABILITY, which means it works as the manufacturer says it will.)
 
everyone has made some great points here, and as one of the "idiots at verizon" i feel obligated to add to them.

As mGB said, all reps are different. Verizon doesn't hire clones, so not every rep is going to be awesome/terrible. the situation MGB was referring to is EXACTLY what happens at my store. One of our reps doesn't know as much about the technology aspect of certain phones. So he does what he can to address the problem and sell what he can. I on the other hand, im the nerd of the store. So I can easier explain things to the customers when it comes to these things, or just fix it in the store myself.

As for him not knowing what he was talking about, from what you said it sounds like he told you there was an update and there WAS an update! So I don't see where he lied.

That being said, you can't blame Verizon for Motorola issues. This is the reason there are reviews. Every carrier has problem phones (although X2 isn't normally one of ours, so i think you might have gotten a lemon) YOU should have been a responsible customer and done your homework. Now that you don't like the phone, you have/had the right to return the phone and get a different one. why not just do that?

have fun switching to another company because i have news, THEY'RE ALL EXACTLY THE SAME!!! you get good and bad reps no matter which company you go to. Ironically, I hear more sprint cust service horror stories than any other carrier. Before you get the bionic DO SOME RESEARCH. read some reviews! if you're really as concerned about issues as you seem, my advice would be to wait a month or two after it launches to make sure there arent going to be a bunch of problems with the phone. Hope this helps!
 
You're right, everyone. My fault for not doing my homework. I'm doing plenty now, and will continue to do homework a couple of weeks after the Bionic or SGSII comes out before I decide.

And I agree that VZW has nothing to do with the quality of their phones; that's the manufacturer's fault. I was just really frustrated because it seems to me that more often than not, the store guys either don't know the answers to my questions, or they make up something that I know isn't true.

I know sales people want to make a buck. But even a car salesman will be able to tell you the features of the car that you're looking at. My wife asked the VZW guy what was so good about having dual-core, and the guy tells her (with a straight face) that one of the benefits is that it allows you to watch more movies on a single battery charge than if you only had a single core! :rolleyes:
 
Please remember, providers like VZW are not completely innocent here, either. They can require the OS & hardware companies to install bloatware & configure the phones which are not optimal from performance perspective.
Like they say do your homewaork & keep your fingers crossed.
 
I've actually had pretty good luck with Verizon CS. Not uniformly of course, but by and large, I think they do a pretty respectable job...

Hell, I'm a rocket scientist, and I couldn't do what they do- Listen to people berate them for stuff that they had no control over, and then apologize on behalf of their company, and try to find an equitable solution..

I'd be like, "WTF? What did *I* do to your phone?... NO, YOU listen to ME- Did *I* crash your SuperMega3000? Did *I* CRASH your SUPER MEGA 3000?... SAY 'WHAT' again, muther<bleeper>!"

:D

... Yeah, I wouldn't last too long...
 
x026092 said:
Please remember, providers like VZW are not completely innocent here, either.
Click to expand...

+1

They may not have made it suck, but they picked the sucky hardware in the first place to support on their network. It reminds me of all of the Motorola apologists that say that Motorola should not be held responsible because the Xoom is a Google Experience Device and they can't change things much.

Newsflash: No one held a gun to the head of Sanjay Jha (though I would have a hard time convicting such a criminal for the misdemeanor of aggravated harassment) and made him make the Xoom a GED. He was thinking of the $ just as Google was when it released a tablet OS that it is too embarassed to release the source code of. You gotta take responsibility for your actions. I called Verizon on the carpet because I could most directly punish them in the pocket book for the shortcomings of a premium device that they couldn't fully deliver on in a timely manner. I spread the wealth around and made Motorola spend some money paying their reps to explain to me when I could expect the functionality and if they didn't know, go look the latest information they had on the matter. Google is smart and doesn't have any customer service numbers. :)
 
Its hard to find good verizon ppl,i live in lawton oklahoma and out off all the workers ive had to deal with from all around only 1 actually helped me,he was amazing,tried to do all he could to help me,and even payed the replacment fee cause he knew how much crap i went through with my cheap ass droid 2(never get it!) Out of his commision
 
I won't call all Verizon store employees liars, but they make their living on selling you their products, deceitfully or not...
Someone at the vzw store today told me 4G was coming to our area in a month, so I should get a 4G phone now. I consider myself well informed, but have not heard, nor can I find, any information (or even speculation) that 4G will be anywhere remotely near me anytime soon. Verizon does play things quiet sometimes, but when it comes to new 4G locations, I don't think they're trying to make it a surprise party.
So, does the 19 year old kid behind the counter know the unreleased 4G rollout plan, or is he just trying to sell me a more expensive phone? I know what I think...
 
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