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Hi all, This sounds really dumb but I gave up trying to root my hero. I downgraded to the .5 as instructed. No problem. I installed the required programs, the sync,hero root, etc. connected to computer as instructed for command prompt but it would not read phone. I could not get past that stage. I went through all of the faq file, responses etc but i kept getting the response no a valid source,file. Forget exact wording. My command prompt kept showing document/setting nothing about phone. I'm really a newbie and thought I could do this. Thanks again for everyone's attempt but I just give up.
Hi all, This sounds really dumb but I gave up trying to root my hero. I downgraded to the .5 as instructed. No problem. I installed the required programs, the sync,hero root, etc. connected to computer as instructed for command prompt but it would not read phone. I could not get past that stage. I went through all of the faq file, responses etc but i kept getting the response no a valid source,file. Forget exact wording. My command prompt kept showing document/setting nothing about phone. I'm really a newbie and thought I could do this. Thanks again for everyone's attempt but I just give up.
I was not looking for sympathy. Just my frustration. I have already put everything back to the 2.27.651.6. Reloaded my apps. If the system moderator reads this just delete my post. Sorry
I was not looking for sympathy. Just my frustration. I have already put everything back to the 2.27.651.6. Reloaded my apps. If the system moderator reads this just delete my post. Sorry
I downloaded the programs as directed and opened them. I guess I maybe didnt install them on the phone? Wasn't sure how or even back up. I'm to new for this stuff. I just don't want to waste anyone else time. Thanks again.

Not wasting anyone's time here, WE are all here to help!![]()

Sorry but I don't. I thought I did but I get a red triangle on the phone when I tried.You know you can back up your applications, right? That way we can work through your problem and you can just restore all your apps when we get it working.
-Kevin