I'll second that - sky bb is p**s poor.
2nd hi-jack - Anyone know how i can interrogate their crap router to get my adsl username and password and use my own router again
Don't think you can.
They lock their routers so you can't use your account on a non-sky router

I had to use their router for ADSL then use homeplugs for an internal network to a Netgear wireless router and use DHCP on that.
- call centre staff were pretty clueless anyway.
I have had Sky BB for over a year and it has been the best in the 10yrs I have had broadband, lost service twice go that time for a few hours tops.