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Help Is it possible to get into the internal storage with a broke screen?

K

Kmanbravo

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Hi guys I'm fairly new to the forum world and I couldn't fine a support section so I'm posting here I hope that is ok. Anyways, I am in dire need of assistance! I need help accessing my internal storage on my Droid Maxx! I have some important photos/memories I practically need to get back. My phone suffered a little bit of fall damage and the screen no longer works but the 3 buttons on the phone do, as well as vibration, notification sounds and even when i shake the phone to activate the camera I know it activates. I've tried plugging the phone into my pc via usb but the pc doesn't detect the phone or something. I know its charging and connected to the pc but the pc wont detect it. I'm at a loss. Any help would be greatly appreciated. :)
 
By some slim chance have you ever set up adb to work with this phone? If not, I would believe that a screen touch is necessary to either enable MTP for file access or to accept RSA authorization for adb use.

If you'd like though, I can move this to the Maxx forum to see if anybody there has specific ideas?
 
Did you leave WiFi or data on? If so, our own Scary Alien wrote a couple of apps which may help.

The apps are AF Rescue and AF Rescue 2 in the Play Store. Those Play Store links have the instructions. Basically what they do is try to launch another app which will allow you to read data from your phone (WiFi File Explorer and MyPhone Explorer Client respectively). If you have a data connection you can push the other app and the AF Rescue app to your phone from the Play Store on the web, reboot the phone, then see whether you can connect.

No promises - it's device and OS version dependent - but if you don't have USB debugging enabled already it's the one thing I can think of.
 
I'm not sure on this but I believe remote push of apps from the play store got nixed post Gingerbread. Could absolutely be wrong on that.
 
Hi there, Kmanbravo. Welcome to Android Forums. :)

Sorry to hear that you're having problems with your Maxx. :(

I've moved this thread to our Droid Maxx board where it should get better exposure from fellow owners.
 

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iowabowtech said:
I'm not sure on this but I believe remote push of apps from the play store got nixed post Gingerbread. Could absolutely be wrong on that.
Click to expand...

No, that works on a Droid Maxx. I do it all of the time.

I think that the default connection for USB to the Maxx is MTP mode. The Moto drivers should install to the computer on connection; if they are not installing, perhaps you have an anti-malware app that is blocking the install?

You can get the drivers to install manually from here: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

Unfortunately, I'm all Mac computers here, so I can't check to see if that works for sure. But that should expose the internal storage to the PC on connection.

Oh, and some friendly advice: when you get a replacement phone, set up an automatic upload of photos and videos using a service like Google+, Dropbox, Sugarsync, etc. It'll use some battery and some data if you are away from WiFi, but so worth the trouble if your phone breaks or is lost.

Good luck...

[edit: oops, I missed SNeitzel's nearly identical post above....]
 
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