...since launch day, Sept. 9. Just a heads up for anyone upgrading or opening up a new account to a smart phone. It's up to you, but you just might want to ask and confirm at the Point of Sale if you are indeed on the unlimited data plan.
Received an interesting text msg from Verizon. Turns out my balance is $494.90. Evidently, I've never had a data plan and I've been getting charged for every single Mb.
*611 and CS immediately recognized what happened. I was never put on a data plan at the POS. It's as simple and complicated as that. $340 in data charges. She put me on the $30 unlimited data and credited me the data charges minus the $30 I would've paid this billing cycle.
No big deal except the long wait time over the phone and for some reason it took her another five minutes to do whatever was needed to fix it. Also, it has to be "cleared" first because "of the size of the credit". She'll call me back Sunday(she's off Friday and Saturday... good for her) after 1pm to confirm and tell me it went through.
So, I guess this was just a parting shot, albeit done retroactively and ultimately harmless, by the good people at my local Verizon stores.
Received an interesting text msg from Verizon. Turns out my balance is $494.90. Evidently, I've never had a data plan and I've been getting charged for every single Mb.
*611 and CS immediately recognized what happened. I was never put on a data plan at the POS. It's as simple and complicated as that. $340 in data charges. She put me on the $30 unlimited data and credited me the data charges minus the $30 I would've paid this billing cycle.
No big deal except the long wait time over the phone and for some reason it took her another five minutes to do whatever was needed to fix it. Also, it has to be "cleared" first because "of the size of the credit". She'll call me back Sunday(she's off Friday and Saturday... good for her) after 1pm to confirm and tell me it went through.
So, I guess this was just a parting shot, albeit done retroactively and ultimately harmless, by the good people at my local Verizon stores.