Help Keis not recognising S2

[Leevis]

I had this same problem a while back and for the life of me could not work it out. It turned out that the problem was that i was connecting the phone via a usb hub which was not plugged into a power socket.
They seem to be able to charge without powering the hub up but need that extra ooomph to 'see' the device.
I had the same issue with the iPhone and that would charge but would not connect and was giving me some wierd message saying that this item is not compatible with the iPhone.
L

 

[Hawker]

Kies is extremely hit+miss, albeit more miss than hit!
It works almost all of the time on my laptop at home, but I rarely used to get it to work on my work's PC, but it has got slightly better since I done what I've outlined below.

Ensure your phone is NOT in USB debugging mode:
Go to Settings, Applications, Development and make sure USB debugging is switched off.

I find it can succeed on a slightly more regular basis if you plug in the cable, wait for windows to prompt on opening the device (ie. look at the files via explorer). Once this is open, open up the Phone folder and minimize. If this folder remains open for any length of time then you have a chance. Then open Kies. As long as the Windows Explorer window is still open then you will probably find Kies finds the device. If explorer automatically closes that window, then you can give up on Kies, so close it down, and try unplugging+repeating.

GIVE THIS A FEW ATTEMPTS. Dont just give up after the first connection failure. If it still fails, try a few times in another USB port. If it still continues to fail each time then more drastic action is required:

Open up device manager then plug in the cable. You may find that the device list refreshes every second or two and the device does not get added. This indicates a problem:
1. Uninstall Kies
2. run program files\samsung\usb drivers\uninstall.exe (this does not get done on a Kies uninstall), 3. reboot
4. remove the Samsung folder from Program Files.
5. If you want to be even more thorough, run a CCleaner on the registry, and if your confident, remove anything that references program files\samsung in the registry.
6. Reboot then reinstall Kies.
7. Plug in your GS2. Remember, your GS2 is more like plug+pray!

Personally I think there is a problem with Kies USB driver, particularly when other USB devices are connected.

 

[Ih4teKies]

newbs always forget to put the PHONE into Kies mode.
As in quitting all applications, clear ram then stick the usb cable in. Which will go into Kies mode and not touch the phone or the home button whilst in it!

 

[sharkhark]

newbs always forget to put the PHONE into Kies mode.
As in quitting all applications, clear ram then stick the usb cable in. Which will go into Kies mode and not touch the phone or the home button whilst in it!

ok i am about ready to punch myself in the face.....

...i had a galaxy s...on its way to being sold as i wanted a new smartphone and against my better judgement based on horrible gps and kies support etc...i got a new galaxy S2.

i love using it...so far...so why punching in the face? because i was worried some sort of problem would arise as the old one with kies and other things was bad.
well..... for....the first time i connect my phone via usb to the computer and it makes the same sound my original Galaxy captivate did...but my old one would go black then give me three options...like connect via kies..or usb debugging etc. or something like that.

my new phone makes the same little sound but the screen stays on my homescreens and nothing happens?
i try booting up kies and sure enough it says connecting even though my phone never gave me option of kies or anything else and it says connecting a half hr later.

i am sure enough going to take my fist and smack myself in the nose for promising never to buy another samsung product after my captivate routinely amazed me or made me...yes u guess it...made me want to punch myself in the face...

i have the most up to date kies...i have tried different usb ports...i have tried enabling usb debugging...i have tried disabling usb debugging...

....why is my phone making that sound...that let me choose an option and doing nothing? why does kies say connecting and nothing?
why does my new computer say it is adding software for found hardware then give an error msg.

please please please help me...before i punch myself in the face for breaking my ...no...more...samsung...products...promise after the pain of no gps...weird lagging..shut downs...i was told this is a new and improved phone and so far it it..is...but now that i try and copy pics or use kies and go through this...try to ensure my phone firmware is up to date but cannot connect...heeeeeeeeeeeeelp!! please please please............

 

[DrBob737]

After using some of the competitors PC interfaces including iTunes I am convinced Keis is garbage and so I rooted my Galaxy S2 and use Windows Explorer to do everything. Also Keis Air another piece of %^^$*^$%*&^ Stopped using that as well. Don't stress yourself. Sit back look at what you want to achieve and use any other method than using Keis products and do it. I have to say the G S2 kills my iPhone 4 and I won't go back to Apple.

 

[Hawker]

sharkhark: It seems to me you have USB debugging mode ticked.
Go to Settings, Applications, Development and make sure USB debugging is switched off.

On connecting when no USB debugging is disabled, you will see an MTP Application screen and a picture of a USB cable

 

[sharkhark]

sharkhark: It seems to me you have USB debugging mode ticked.
Go to Settings, Applications, Development and make sure USB debugging is switched off.

On connecting when no USB debugging is disabled, you will see an MTP Application screen and a picture of a USB cable

hmm? i just want to thank you for replying. Appreciate it.
However i did what you say and under development the USB debugging mode is not ticked?
on my captivate all i did was plug it in thru usb and menu options popped up like you described. I often found skipping using kies and just using the usb to transfer via windows was easier for moving files. BUt problem is updating firmware which due to me being non roooted i need kies.

but i double checked and usb debugging not ticked...any other ideas? getting worried as i have a 14 day return policy that ends on friday, so roughly 24 hours to make sure i didnt get a lemon.

 

[Hawker]

Have you tried my advice in Post#27?
Give that a go first.

 

[TobesEtc]

I had the same problem . For me the solution was:

Connect phone
Start/run KIES
Select:
Tools>Install Drivers.

Wait.

Wait.

Wait.

Bingo!
(I notice there is an option Execute Allshare. I suggest Samsung change this to Execute person responsible for Kies!)

 

[thelight]

Kies is extremely hit+miss, albeit more miss than hit!
It works almost all of the time on my laptop at home, but I rarely used to get it to work on my work's PC, but it has got slightly better since I done what I've outlined below.

Ensure your phone is NOT in USB debugging mode:
Go to Settings, Applications, Development and make sure USB debugging is switched off.

I find it can succeed on a slightly more regular basis if you plug in the cable, wait for windows to prompt on opening the device (ie. look at the files via explorer). Once this is open, open up the Phone folder and minimize. If this folder remains open for any length of time then you have a chance. Then open Kies. As long as the Windows Explorer window is still open then you will probably find Kies finds the device. If explorer automatically closes that window, then you can give up on Kies, so close it down, and try unplugging+repeating.

GIVE THIS A FEW ATTEMPTS. Dont just give up after the first connection failure. If it still fails, try a few times in another USB port. If it still continues to fail each time then more drastic action is required:

Open up device manager then plug in the cable. You may find that the device list refreshes every second or two and the device does not get added. This indicates a problem:
1. Uninstall Kies
2. run program files\samsung\usb drivers\uninstall.exe (this does not get done on a Kies uninstall), 3. reboot
4. remove the Samsung folder from Program Files.
5. If you want to be even more thorough, run a CCleaner on the registry, and if your confident, remove anything that references program files\samsung in the registry.
6. Reboot then reinstall Kies.
7. Plug in your GS2. Remember, your GS2 is more like plug+pray!

Personally I think there is a problem with Kies USB driver, particularly when other USB devices are connected.

Just tried this method of keeping Windows Explorer open in the Phone directory and it worked! thanks

 

[evohicks]

I have connection problems also on my 64-bit win7 PC. Got serious probs trying to update it. Almost ****ed it up. On my 32-bit Vista PC everything worked fine. Had the same issues with a SE X10i.

Try Right clicking your Kies program in start menu and run as administrator.
Its a wierd one this, I got an AMD dual core Processor and 4gb memory in my laptop and it won't sync with outlook, but on my main machine, with a quad core and 4gb memory its fine, both with W7 64bit.

 

[sharkhark]

Have you tried my advice in Post#27?
Give that a go first.

i must be an idiot. some of it i understand. some of it i dont. i dont know what keeping windows file etc open means. i mean i literally dont get anything on my computer showing that a new item has been connected etc like i did with my old captivate.
i will try uninstalling kies but then it is a pain as i keep some of my videos and pics in their folders, but oh well.
i am sorry that i am not understanding some of what you say. i need to figure this out quick as tomorrow is my last day to return it if unhappy. sigh.