Help lg g2 is stuck

[Sam Kam]

hello every one
few moths ago i bought lg g2 16 gb i installed the lg pc suite on my pc and updated it to kitkat today i wanted to back up every thing so is opened pc suite it asked to be updated i allowed then i connected the charger cable to my pc and phone. once it connected to the program i asked for backup and i got the full backup choice then it started backing up and suddenly the program crashed the phone showed the logo and when the program crashed its screen went black with back light on. i freaked out i disconnected it and tried to shut down or whatever withe the rear middle key but nothing i took the sim card out and still nothing the screen is the same and no response ..... please help

 

[chanchan05]

The program crashed? Or the phone crashed? I think you'll have to send it to repair. Pulling the phone out in the middle of an update process usually bricks it.

 

[Pugs1957]

Have you been able to switch off the phone (remove battery) and get it to reboot?

 

[Sam Kam]

Have you been able to switch off the phone (remove battery) and get it to reboot?

no the phone has an internal battery the SIM card is put on a metal piece and then inserted in the right side to take it out it needs a metal g thing that pushes out the metal piece holding the SIM card ............ it is very unusual.

The program crashed? Or the phone crashed? I think you'll have to send it to repair. Pulling the phone out in the middle of an update process usually bricks it.

i only tried a backup the program crashed the phone was stuck with only the black light turned on looks exactly like my lg TV when i first turn it on a faint white in the screen ............
it looks weird.

PLEASE ANY OTHER ADVICE ?

THANKS ANYWAY ..................

 

[Pugs1957]

OK you could wait for the battery to expire so the phone is off and try a reboot or if you wish, remove the battery (see this link http://recomhub.com/blog/how-to-replace-your-lg-g2-battery-in-5-steps/)
If you can reboot let me know what happens?

 

[Mikestony]

Welcome Sam Kam!
I've moved your thread here to the LG G2 forum for more input from the G2 owners

 

[iowabowtech]

To power off a G2, you can long press the power button for no less than 15 seconds.

 

[Sam Kam]

OK you could wait for the battery to expire so the phone is off and try a reboot or if you wish, remove the battery (see this link http://recomhub.com/blog/how-to-replace-your-lg-g2-battery-in-5-steps/)
If you can reboot let me know what happens?

I thought the battery will die but i used to get 6 days out of it with light use mostly calls and music playing and an alarm every day so leaving it in this semi dead condition this thing could run for two weeks at least ...............

Wow this is scary pry open the phone man i wont do that that is risky ................. but big thanks for your help

Welcome Sam Kam!
I've moved your thread here to the LG G2 forum for more input from the G2 owners

Cool thanks .........

To power off a G2, you can long press the power button for no less than 15 seconds.

WOW ........... that worked my phone is alive and kicking exactly the same when i started the backup thing ..................... HUGE THANKS

 

[calikithcen10]

OK you could wait for the battery to expire so the phone is off and try a reboot or if you wish, remove the battery (see this link http://recomhub.com/blog/how-to-replace-your-lg-g2-battery-in-5-steps/)
If you can reboot let me know what happens?

Thank you so much! That site recomhub.com, was really helpful and provided good support. I've also had some issues with my Samsung Galaxy and found great answers to all my questions on the site.

Cheers