Help Major Sprint HTC Hero Phone Issues

[dogg0]

is anyone else having constant dropped calls, poor phone quality, lags in screen displays when calling, incoming calls you can't pickup, etc....

Ever since my 2.1 upgrade for the HTC Hero, I've had tons of phone issues and can barely talk on the phone cause i'm running into so many issues. The sprint network shows bars most places so it can't be the network all the time.

the lag time and dropped calls make this a very poor cell phone.

 

[K4KAI]

I installed the "official" Sprint 2.1 update on my Hero when it first came out, and did it for my wife's Hero this morning. The updates installed without any issues or problems.

I can't speak for anyone else, but our HEROs (we have two of them) have been great. We have NEVER had a dropped call in the past six months we've had them. Battery life is super, at 16 hours from wake up to bedtime, the battery is still 60%, with moderate phone call and internet use all day.

The only issue is there is a minor crack in the plastic next to the USB port. I have no idea how it got there, I have never dropped the phone or anything like that. It doesn't affect anything, and not worth $100 for an insurance fix.

Sprint's HERO is a winner in my home.

 

[hoobash]

Mine is total pos I hate it. Its slow apps crash getting error 67 all the time. The phone is total junk and it takes alot for me not to just smash the pos. I wish I got another phone

 

[dubtecv2]

My Hero has been absolutely great, even with the official 2.1 release. Although, just today I started getting an error 67 and one call lagged quite a bit. Probably nothing a battery pull can't fix...

 

[Kelmar]

Have you installed the latest OTA update? Tried calling Sprint to troubleshoot?

 

[hakujin]

Mine is total pos I hate it. Its slow apps crash getting error 67 all the time. The phone is total junk and it takes alot for me not to just smash the pos. I wish I got another phone

I'll give you a $10 spot for it, and pay s&h.

 

[hoobash]

I'll give you a $10 spot for it, and pay s&h.

Lucky enough its worth something on ebay so I can dump it and get some money toward a new phone. No more android for me but I do think it more the phone being crap then andriod. Speed is a real issue this phone is just very slow. I bet a phone with enough power would make a world of difference

 

[hoobash]

Have you installed the latest OTA update? Tried calling Sprint to troubleshoot?

I have to call them but I have no faith in them at all and those phone call are a hour. I haven't done the 2.1 update because my contacts are all screwed up some say phone others say gmail. I want to have all my contacts on gmail before I update.

 

[ronbien]

I have to call them but I have no faith in them at all and those phone call are a hour. I haven't done the 2.1 update because my contacts are all screwed up some say phone others say gmail. I want to have all my contacts on gmail before I update.

I haven't done this myself but it has been said if you get MyBackup Pro and back up your contacts, then delete them from the phone and then resotore your backup of contacts, they will all be Google.
There was a recent post with that information on it
Good Luck!

 

[hakujin]

Lucky enough its worth something on ebay so I can dump it and get some money toward a new phone. No more android for me but I do think it more the phone being crap then andriod. Speed is a real issue this phone is just very slow. I bet a phone with enough power would make a world of difference

The Hero Android experience is phenomenal, in my experience and hundreds of others here. Maybe you need to give some custom ROMs a go.

 

[hoobash]

The Hero Android experience is phenomenal, in my experience and hundreds of others here. Maybe you need to give some custom ROMs a go.

Been thinking about going the custom rom route. How does it effect my warranty and can I go back to the stock rom?

 

[Kelmar]

Been thinking about going the custom rom route. How does it effect my warranty and can I go back to the stock rom?

Officially, your warranty is gone.

However, you can return to stock without anyone knowing that you ever rooted.


Check the Root Subforum for more info.

 

[matty032]

I have a Hero. It and the Moment are both crap. My understanding is that HTC Android devices suck. I know my HTC Diamond was also junk. And the Mogul wasn't much better. Of course they were Winmo. Samsung are a little better. Everyone with a Droid however says it is great. So evidently Motorola makes a better Android device. I am switching to the Motorola Droid X. I pray I have better luck than with HTC.

 

[Kelmar]

Awesome, hope you enjoy the X better.

FWIW, my Hero and my wife's Evo are both excellent phones with little to no problems.

 

[hakujin]

I have a Hero. It and the Moment are both crap. My understanding is that HTC Android devices suck. I know my HTC Diamond was also junk. And the Mogul wasn't much better. Of course they were Winmo. Samsung are a little better. Everyone with a Droid however says it is great. So evidently Motorola makes a better Android device. I am switching to the Motorola Droid X. I pray I have better luck than with HTC.

Ahhh, fallacies of reasoning, they swing both ways.

I have a Hero. It and the Moment are the best. It is my understanding that HTC Android devices rock. I know my T Mobile SDA and the Dash were bad ass. And I've heard so is the HTC Diamond, Diamond 2, and TP2. Of course they were WinMo (a great system in its own right, if you know how to wield it.) Everyone with a Droid says they suck (motorola droid sucks - Google Search), more so the the Backflip and Cliq lagged out of the box with the painful attempt at Sense i.e. motoblur,so evidently Motorola makes a bad Android device. I am switching to HTC. I pray I have better luck than Motorola.

But seriously though, the Moto X looks tight. Good luck, but if you truly want an Android device to perform its best, you need to root, and flash.

 

[pinoy724]

x2 on rooting and flashing a custom rom I recommend cyanogen 6.0.0 (Froyo), it will solve 99% of your problems.

 

[scottmbolt]

I have to say - my Hero is a laggy POS, and I am definitely considering never buying a HTC Android product ever again.

 

[victrola]

i have a question to those that rooted their hero...

does the call lag disappear when you rooted? it's the one thing that drives me crazy about this phone.

I have to say - my Hero is a laggy POS, and I am definitely considering never buying a HTC Android product ever again.

 

[Joehunni]

I never really had the lag but it sure as hell didn't get worse.

 

[KitsapAndroid]

The call lag is hit and miss. Sometimes it's there, sometimes it's not. There is no real trick to eliminating it. It's the biggest flaw of the 2.1 update. It's not a ROM issue, it's just a 2.1 bug from what I can tell.

 

[ToxicToastKatz]

I have to say - my Hero is a laggy POS, and I am definitely considering never buying a HTC Android product ever again.

Unfortunately, I have come oh-so-very close to chucking mine across rooms, against walls, etc. in the past week and a half.

Yes I'm rooted, Yes I've tried different ROMS, Yes I've tried troubleshooting. I've done quite a bit of research, and while some people have no issues with their devices (and I do believe that to be true, as my parents both have Heros and have no complaints), I seem to have had 2 of them now.

The funny, but sad thing is, when it FINALLY appears to be working properly and "smooth" I only get to experience it for a short amount of time because the battery lasts 3 hours.

 

[Joehunni]

Umm, I really hope you're exaggerating?

 

[hakujin]

wow, that is some shabby batt life. I lament you pain... one thing I hated for the longest was constant bad battery life, but now... now battery is awesome. running fresh 2.3.3 w/ verizon radio and I easily get 36 hours.

 

[ndstrctbl]

im having the same problems as he is having. its slow, uses a lot of battery(5 HOURS AT BEST) LAAAAAAAAAAAAAAAAAGS...i want to root and flash a new rom but i can because this POS phone wont connect to the computer.

 

[330D]

i have a question to those that rooted their hero...

does the call lag disappear when you rooted? it's the one thing that drives me crazy about this phone.

I had lag before I rooted, but now it is tight as hell. I don't have any lag issues with the froyo rom on it.