Took my phone into Metro today because of the signal loss. Apparently something happened and my phone number is missing if I go into settings, phone info, status. I don't know how that happened but that's the reason why I don't have a signal [according to the guy at metro]. I deleted the su apk and it looked unrooted but he figured out it was and told me there was nothing he could do. He couldn't even get into the metro menu to do a reprogramming.
My questions are:
1. has this happened to anyone before?
2. Will downgrading to zvb [bloatware glory and all] allow someone to reprogram it?
As a girl, I've been crying for the last hour because I just feel lost. Any help would be so much appreciated.