Well, sluggish performance can be due to 4G dropping out, he simply isn't watching for it. When mine drops out, it usually comes back in just a few seconds so it is easy to miss if you're not watching for it.
Yep, Sam describes what happens with me. Most apps will retry as often as necessary until the connection returns. So when web browsing, you may just notice a long pause and think it's just a slow network. You may miss the underlying problem entirely if your not watching the status bar on the ReZound.
To verify the error, try to use something that doesn't tolerate network drops very well. For instance, VPN to work then download a GB worth of data or stream a 2 hr movie.
When the issue occurs, VPN will disconnect due to it's security protocol. When watching a movie through HBO GO or a 2 hour movie on youtube the player will hang when the issue happens and I have to restart the app to continue.
I think it's a software bug. There are 4 Rezounds and my office and I can make it happen on every one of them by turning on the hotspot, VPNing into work from my laptop and running a huge Maven build of an application that will require about 1GB of data transfer. Not one phone can complete the task without the data connection dropping and VPN disconnecting.
Also, all 4 ReZounds were bought at different times and from different places like Amazon, Wirefly and Verizon.
I am convinced it is a software issue and Verizon/HTC is not interested in how to replicate the issue and resolve. I've been all the way to third level support and they are only interested in swapping phones and playing phone roulette which I am not interested in doing since I have proven it happens on any device I pick up. I even talked a Verizon store into letting me demonstrate the issue in the store on a demo phone and was able to reproduce the error in 15 minutes doing the VPN and Maven build thing. The response I got was dumbfounded looks and a comment "we can call support again"... yeah right, they are clueless or just to lazy to help.
