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my experience with verizon and the bionic

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bryan.allen

Member
Bought the phone sep 27. Immediately had issues with the data drop and battery. Gave it a few Weeks thinking I had 30 days....wrong. Constantly had data drops so I called in and the sent a replacement. Also did a battery swap to check that. New phone immediately dropped data. Called in and they issued a ticket. Went to verizon and they did a Sim swap which made it worse. Now my data goes in and out and I also drop calls. Goes from full 4g to emergency calls only. Called in and got to 4g support and they finally acknowledged the bionics do this. She said the patch has been delayed but she expects it out in a few Weeks. Verizon also said they shouldn't have released the bionic when they did. Im currently waiting on them to resolve the ticket and tell me its not my network area causing this. I told the lady if this phone isn't fixed with the update, im either leaving verizon or they can discount a 4.0 phone for me. Seems extreme but its insulting to me as a customer to see the trips talking up a razr to customers when I have a 2 month old moto Droid phone that they aren't fixing. If they can't replace this phone with a 299.99 phone where I can actually use my data, ill find another carrier.
 
bryan.allen said:
Bought the phone sep 27. Immediately had issues with the data drop and battery. Gave it a few Weeks thinking I had 30 days....wrong. Constantly had data drops so I called in and the sent a replacement. Also did a battery swap to check that. New phone immediately dropped data. Called in and they issued a ticket. Went to verizon and they did a Sim swap which made it worse. Now my data goes in and out and I also drop calls. Goes from full 4g to emergency calls only. Called in and got to 4g support and they finally acknowledged the bionics do this. She said the patch has been delayed but she expects it out in a few Weeks. Verizon also said they shouldn't have released the bionic when they did. Im currently waiting on them to resolve the ticket and tell me its not my network area causing this. I told the lady if this phone isn't fixed with the update, im either leaving verizon or they can discount a 4.0 phone for me. Seems extreme but its insulting to me as a customer to see the trips talking up a razr to customers when I have a 2 month old moto Droid phone that they aren't fixing. If they can't replace this phone with a 299.99 phone where I can actually use my data, ill find another carrier.
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If it makes you feel better there are data drops on the Razr too
 
The update did not do much at all for me. I would not recommend installing it as there is no way to revert back to the stock radio and kernel after flashing it.
 
I can't install anything because since I received my new device my computer won't recognize it as connected....just another issue with this device
 
bryan.allen said:
I can't install anything because since I received my new device my computer won't recognize it as connected....just another issue with this device
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Are you putting it in PC mode or USB storage mode? I had to toggle that a few times at first to get it to work, and now I have no problem. Also have you installed the motorola drivers? My PC kept telling me it couldn't find drivers. Not sure if that had anything to do with it though.
 
beefyy said:
Are you putting it in PC mode or USB storage mode? I had to toggle that a few times at first to get it to work, and now I have no problem. Also have you installed the motorola drivers? My PC kept telling me it couldn't find drivers. Not sure if that had anything to do with it though.
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Tried all modes...also its a macbook
 
You definitely don't need drivers with a Macbook. Have you tried another cable? Or plugging in to a different port (unlikely to fix it, but worth a try.)
 
Yeah, tried all Ports and an using moto cable. Literally nothing on any forum as to why it is doing this. Just another reason to hate this phone so far
 
bryan.allen said:
Figured it out. Took my phone to verizon the other day to get ths Sim swapped....missing my sd card. That's my my "no name" stopped showing up. Lame
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Thanks for answering that. Others may have a similar issue and may not think of that. It's one of those things you expect to be there, and just slips your mind that you took it out.
 
Actually it was something with my mac. I stopped by a friends house tonight, hopped on his PC and did a quick google search for rooting Bionic. Downloaded the drivers, the root tool, and rooted in about 4 minutes. His PC recognized the bionic just fine. Apple sucks
 
i would not update. i did and now i need to send the phone back, number 4, and the new numbers in the "about phone" are different. so i dont know if it can be sent back without them seeing this and charging me.
 
bxtzd3 said:
i would not update. i did and now i need to send the phone back, number 4, and the new numbers in the "about phone" are different. so i dont know if it can be sent back without them seeing this and charging me.
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I'm going to try to use the original FXZ method and see if that restores everything to factory and if it does then I'll let you know.
 
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