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$$$ mysterious charges

M

Mar1lyn27

Guest
Today I was reviewing my bill from Verizon Wireless.
There was a charge of $9.99 for a premium alert/SMS that I received on my phone in March.

It was called "HEYMOB ALERT" - I have no idea what this is, nor did the nice lady at Verizon. She instructed me how to block these from happening again, but she said somewhere I must have requested an alert somehow.

My question: If I did accidentally enable this via a downloaded app, does anyone know how I can determine which app it's from?

I want to make sure this doesn't occur again.
 
Agree with wayrad, most likely text fraud:
Text Complaints from 58933 Page 1 of 1

I think opting out of CPNI (Customer Proprietary Network Information) can help to reduce the chances of this occuring. What is this? Here's the explanation on Verizon's website:

Verizon Wireless and its affiliates (the "Verizon Companies") provide services to you. In doing so, we may each collect certain information that is made available to us solely by virtue of our relationship with you, such as quantity, technical configuration, type, destination, location and amount of use of the telecommunications services you purchase. This information and related billing information is known as Customer Proprietary Network Information (CPNI). The Federal Communications Commission and other regulators require the Verizon Companies to protect your CPNI.

In order to better serve your communications needs and to identify, offer and provide products and services to meet your requirements, we need your permission to share this information among our affiliates, agents and parent companies (including Vodafone) and their subsidiaries.
Click to expand...

You can opt out of this by logging into the verizonwireless website > Account > Account Profile > Scroll down to Privacy Settings and click on "Manage Privacy Settings". Then choose "Don't share my CPNI" for all numbers in your account.

I can't guarantee this will help but I've found that when a large company gives you a little known option to opt out of anything, it's likely only helping them and could very well be less than beneficial to the end user. Up to you, I'm an admitted pessimist when it comes to corporate giants.
 
I called verizon and complained. They put a block on any further messages like that one from being sent to my phone.

I hope this works.
 
Yep text message fraud. Believe it or not, the leaders of these companies are millionaires driving Ferraris and living in multi-million dollar mansions.
 
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