need help asap!! mine phone is playing by itself

[barbz]

I have 2 audiobooks on a sd card in its on folder with music in another folder and twice, the book started playing by itself...help before I go get my iphone back!!

 

[zebug]

did you try a reboot?

 

[Goodspike]

Seriously, my guess would be your phone is connecting to a bluetooth device, and that is causing the music to start playing.

 

[B2L]

Barbz, what app are you using to play the audiobooks? I'd assume it's likely a problem with the app and not the audibooks or your phone.

 

[Brian706]

Cleaned up the thread a little bit. Please stay on-topic, especially in help threads, and keep it civil please.

Any questions/concerns, please PM me.

 

[barbz]

thanks for the help, coming from an iphone, android is very different. sorry if I am being a bother, anyway bluetooth is off and there are 3 players on s4, es media, google play and sound player I am not sure which one was using it as it came on when I was away from my desk, someone told me poweramp is a good music player. should I delete those and install that one and a book reader?

 

[B2L]

thanks for the help, coming from an iphone, android is very different. sorry if I am being a bother, anyway bluetooth is off and there are 3 players on s4, es media, google play and sound player I am not sure which one was using it as it came on when I was away from my desk, someone told me poweramp is a good music player. should I delete those and install that one and a book reader?

I don't know if that would fix the issue. If it's caused by the stock music player, you're unable to delete that app; since it's a system app. I did some research and have found several S4 users are experiencing the same problem.

The only thing I can suggest would be doing a factory reset. This youtube video can walk you through the process.

Samsung Galaxy S4 Factory Reset Hard Reset - YouTube

 

[barbz]

thank you B2, also I have had to reset my phone twice today because it wouldn't download or do anything with 4g...is this normal? thank you for your help I will do the reset when I go home tonight

 

[B2L]

thank you B2, also I have had to reset my phone twice today because it wouldn't download or do anything with 4g...is this normal? thank you for your help I will do the reset when I go home tonight

That all depends on coverage. Do you normally get 4G in that area? If so, you might want to take it in to AT&T. Or at least check with them, in case they were having an outage in your area. You could be having hardware issues, that are causing several problems.