jdstarwars
Lurker
First let me say that I'm not technical at all. My phone is stuck on the HTC start up screen. I'm about ready to cry since I have a lot of important pictures on the phone. All I care about are the pictures, everything else can be recreated if needed. The battery seems to have bulged as though overheated, but still charges and seems to power the phone.
I have done the following and have had no success:
- Took out the battery and restarted
- Got into the "HBOOT" menu and tried fastboot from the boot menu
- Did recovery from the boot menu and got the phone picture with the red triangle and the exclamation point. Once in the red triangle screen I got a sub menu by pushing the volume up button and power button. In this MS DOS looking menu I have the following options
- "Reboot system now" nothing except the frozen HTC screen when this is done
- "Apply update from external storage" Have not tried since I don't have an SD card
- "Wipe data/factory reset" Too scared to try this. Don't know what it does
- "Wipe cache partition" Too scared to try this. Don't know what it does
- "Apply update from cache" Tried this and got an "Invalid operation" message and then back to white HTC screen.
Below the menu outlined above it lists 3 lines:
"E: Can't mount /cache/recovery/command"
"E: Can't mount /data/data/recovery/log"
"E: Can't open /data/data/recovery/log"
I'm looking for my next option. Can I get a micro SD card and give it something to boot off of? I have not clue what ROMs, RUUs, flashing, rooting or other lingo means. I'm just really hoping that I can get it on long enough to back up my photos and then do a factory reset. Any help is greatly appreciated. I'll need things spelled out very clearly and in plain english. I can also provide you with my email or a phone number if you private message me.
Thanks.
I have done the following and have had no success:
- Took out the battery and restarted
- Got into the "HBOOT" menu and tried fastboot from the boot menu
- Did recovery from the boot menu and got the phone picture with the red triangle and the exclamation point. Once in the red triangle screen I got a sub menu by pushing the volume up button and power button. In this MS DOS looking menu I have the following options
- "Reboot system now" nothing except the frozen HTC screen when this is done
- "Apply update from external storage" Have not tried since I don't have an SD card
- "Wipe data/factory reset" Too scared to try this. Don't know what it does
- "Wipe cache partition" Too scared to try this. Don't know what it does
- "Apply update from cache" Tried this and got an "Invalid operation" message and then back to white HTC screen.
Below the menu outlined above it lists 3 lines:
"E: Can't mount /cache/recovery/command"
"E: Can't mount /data/data/recovery/log"
"E: Can't open /data/data/recovery/log"
I'm looking for my next option. Can I get a micro SD card and give it something to boot off of? I have not clue what ROMs, RUUs, flashing, rooting or other lingo means. I'm just really hoping that I can get it on long enough to back up my photos and then do a factory reset. Any help is greatly appreciated. I'll need things spelled out very clearly and in plain english. I can also provide you with my email or a phone number if you private message me.
Thanks.