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NEW Software Upgrade for Hero

OK guys, I am back. I got a response from HTC customer service after searching for solutions and trying literally everything (including what HTC told me to do). If your phone gets stuck on the HERO logo after this last update, you can try what I did.

1. Go to HTC Hero - ROM Upgrade for HTC Hero and download the RUU version of the software (2.73 - so yeah, it's 1.5 alright).

2. Boot your phone into the bootloader - hold down the VOLUME DOWN key and then press POWER (or hold it for a bit) for the phone to boot up. It will boot into the bootloader.

3. Press the BACK key to switch the phone to FASTBOOT mode.

4. Connect the USB cable. Drivers should get installed to your PC (check in Device Manager under Android Phone) and the FASTBOOT on the phone should change to FASTBOOT USB.

5. Run the .exe file from step #1 and follow the instructions. You should see the installation process on your phone.


NOTE: do this only if you can't start up your phone any other way as this downgrades the software AND wipes all your data!!!

EDIT #1: if you got this problem from updating to the latest update, DO NOT UPDATE AGAIN IF YOU GET YOUR HERO WORKING!

EDIT #2: if you get ERROR170 when trying to update the ROM, uninstall and reinstall HTC Sync.
 
nedamdam said:
You have stock unbranded or?
Click to expand...
Yep, stock unbranded Hero locked to Tele2.

But I'm not so sure what's the problem anymore. I thought one of my apps may be causing the problem, but the same happened to a fresh, clean installation, previously factory reset with data and cache wiped.

Sent a ticket to HTC, waiting for a response.
 
Maybe the "locked to Tele2" :) if there is nothing else other as to others working heroes. Are you sure they dont add some of their menus - settings? I would contact Tele2 also if I was you, just in case you are not alone on your network.
 
nedamdam said:
Maybe the "locked to Tele2" :) if there is nothing else other as to others working heroes. Are you sure they dont add some of their menus - settings? I would contact Tele2 also if I was you, just in case you are not alone on your network.
Click to expand...
Nope, definitely not it. The phone is not branded or modified in any way, it's a stock Hero running 2.1 at the moment. Currently, most of the stuff is back up on the phone and it's working fine.

But this time I won't apply the last update. Oh, hell no! :mad:
 
There's no reason to contact them. Why?

EDIT: I e-mailed HTC Support to ask them if they know what on Earth is going on.
 
robogo said:
There's no reason to contact them. Why?
Click to expand...

Till now you are the only one having trouble with this update (not counting ppl in which rooted and made changes to their roms)
And since your android is fine - working. Maybe it could have something to do with your carrier :). And asking them you might get an answer of not updating till htc doesnt fix something for you.

Was just an idea :)
 
I lost all my HTC widgets in this upgrade. However they all became available again when I used the search for more HTC widgets thing at the top of the widget page. I looked at one i already had installed. When i returned they were all back for selection.

Hope that helps
 
robogo said:
Much appreciated ;) I'm gonna wait for the response from HTC, and we'll go from there ;)
Click to expand...

By any chance, did Michaela write you from htc? :D

Anyway good luck with that . With one of my issues their response time was 2 months since posting the ticket there (was the first reaction, like "we got your ticket"). :D But they responded , with this update actually :P . Was kinda funny I forgot I had the ticket there and in my mail a week ago "Hello etc etc. New update etc etc" :D


Now I am waiting the third week for a response to my other ticket (exchanged already several mails). Btw the response of the rep is nice (Fast and she is nice). The tech guys aint that fast or so nice for that mattter :D (when they think they cleared you)

So I am not completely OT. Anyone noticed something else then just having the calibration(and "missing" widgets)? (I mean the update patched every app)
 
This G-Sensor calibration tool was there all the time.
How can I get it without update???
Install Any Cut application from the Market. Run it. Choose "New shortcut" and after that "Activity". Now, you get a list of your phone activities in alphabeticaly order. And... G-sensor Calibration should appear... select it (don't forget to make some room on the home screen before that)... and you're done!!!
No update, just a small application, but very useful after all!
 
scaparici said:
This G-Sensor calibration tool was there all the time.
How can I get it without update???
Install Any Cut application from the Market. Run it. Choose "New shortcut" and after that "Activity". Now, you get a list of your phone activities in alphabeticaly order. And... G-sensor Calibration should appear... select it (don't forget to make some room on the home screen before that)... and you're done!!!
No update, just a small application, but very useful after all!
Click to expand...

Not sure that htc would make such a mistake stating that they didnt include it and it was always there. You have an unbranded HERO STOCK rom right? No Orange, T-mobile bla bla. Just a stock unbranded from none carrier?

If so does it save the calibration settings? Just try to calibrate it holding it in different positions and test if it remembers the position.
 
nedamdam said:
Not sure that htc would make such a mistake stating that they didnt include it and it was always there. You have an unbranded HERO STOCK rom right? No Orange, T-mobile bla bla. Just a stock unbranded from none carrier?

If so does it save the calibration settings? Just try to calibrate it holding it in different positions and test if it remembers the position.
Click to expand...
Got it from Orange.
I test it over and over and is not a joke. It does the job.
I think this update is just to point that (like a shortcut).
It's... quietly brilliant isn't it? :)
 
nedamdam said:
As I asked you if you have an unbranded one, was because I read in this or a thread on XDA (not sure) that the Orange ROM already HAD the calibration.
Click to expand...
Lucky me! :D
Even so, I received the upgrade notification, but I didn't download it.
I think everybody should try this before upgrading...
 
Well yeah :D . If its really the case that it was always there. Just not as a shortcut, would be funny :)

AND IF ITS REALLY THE CASE. WHY THE .... YOU DIDNT TELL US EARLIER?!!!!!!!!!!!!:mad::mad::mad: :D


 
Well, here I am.

Even folks at HTC say it's an uncommon issue for the phone to freeze up like that during reboot from an update install.

And, of course, there's nothing new they've advised me to do and that I haven't already tried. And I really don't feel like resurrecting my phone for the third time, it was stressful enough the first two times. Plus, I am always on the move and can't afford to be phoneless.

Is the sensor calibration the only thing in this last update?
 
robogo said:
Well, here I am.

Even folks at HTC say it's an uncommon issue for the phone to freeze up like that during reboot from an update install.

And, of course, there's nothing new they've advised me to do and that I haven't already tried. And I really don't feel like resurrecting my phone for the third time, it was stressful enough the first two times. Plus, I am always on the move and can't afford to be phoneless.

Is the sensor calibration the only thing in this last update?
Click to expand...
Try this (must have 2.1):
scaparici said:
This G-Sensor calibration tool was there all the time.
How can I get it without update???
Install Any Cut application from the Market. Run it. Choose "New shortcut" and after that "Activity". Now, you get a list of your phone activities in alphabeticaly order. And... G-sensor Calibration should appear... select it (don't forget to make some room on the home screen before that)... and you're done!!!
No update, just a small application, but very useful after all!
Click to expand...
 
robogo said:
Is the sensor calibration the only thing in this last update?
Click to expand...

As far as the ppl say no. It patches all apps but no idea with what. But the kernel/radio stays the same. (Some say its faster, but I would say just cuz it erases the cache after longer use it gets slower again)

Do the thing that scaparici says

And since you said you tried everything I suppose you called your carrier right? :)
 
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