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Help Nexus calls out for "programming"!

This was happening to me when I went to visit my grandparents ALL THE TIME. They live in an area that, at the time, was a fringe area of 1x signal for me and was, I assume, a roaming area for me. It would CONTINUOUSLY have a mind of its own to call to program itself, but would never actually work. Recently, in the past two weeks, Verizon has lit up a new tower in that area and now I have great 3G at their house. As a result, my phone no longer calls to program itself anymore. I think this issue might possibly be a result of roaming on another carriers tower. That's the only explanation I could create for myself. But yes, you are not alone. Mine was doing this all the time and it was ridiculous. I live in Western Oklahoma in the country, so I never know what tower I'm going to be on.
 
I might also suggest, then, going to an area with a good strong signal and forcing the PRL update. I have heard that the updates don't work if you are roaming but that could be a rumor. You can do this by adding the PRL number to your contacts. If you try to dial it directly it will fail.

Create a new contact....I called it PRL Update. Give it the number *22899. Save.
Go to that contact and call it. The update should work. Once its updated, it should....hopefully....stop trying to update itself.
 
Tim K said:
I might also suggest, then, going to an area with a good strong signal and forcing the PRL update. I have heard that the updates don't work if you are roaming but that could be a rumor. You can do this by adding the PRL number to your contacts. If you try to dial it directly it will fail.

Create a new contact....I called it PRL Update. Give it the number *22899. Save.
Go to that contact and call it. The update should work. Once its updated, it should....hopefully....stop trying to update itself.
Click to expand...

I was told by Tier 2 tech support that Nexus should NEVER try calling out for programming. It's all done via OTA... that's why we're kinda concerned about the possibility (slight as it is) of burning out the SIM.

I live near a Verizon tower in a solid 4G area. And it doesn't call out THAT often. So the troubleshooting continues: thanks everyone for your help :)
 
The_Chief said:
I was told by Tier 2 tech support that Nexus should NEVER try calling out for programming. It's all done via OTA... that's why we're kinda concerned about the possibility (slight as it is) of burning out the SIM.

I live near a Verizon tower in a solid 4G area. And it doesn't call out THAT often. So the troubleshooting continues: thanks everyone for your help :)
Click to expand...

I've heard the same thing.
https://community.verizonwireless.com/thread/768573

I'd do a backup using wugs's toolkit, then do a factory reset and see if it continues. If it doesn't , then at least you know it's just being caused by an app. (you can turn off the auto restore feature) If it continues to call out, you obviously have a legitimate reason to return it.

And as a reminder, if you are going to do a factory reset and have google wallet set up, reset the wallet app (from within the app) before doing a factory reset or you could end up with a bricked NFC chip (for purchases).
 
yeah, I've heard it too... only the fact that the phone is programmed to do it clearly proves Verizon tech is wrong. The prl is supposed to check and update itself during reboots, but obviously there are scenarios where the phone is programmed to update itself.
 
Do you use JuiceDefender? Do you have night settings set?

I'm having a similar issue every morning, when my phone is turned on.
 
No, he's talking about *22899.... and no it doesn't hurt your phone....or your phone wouldn't be programmed to do it itself if needed.
 
Tim K said:
I might also suggest, then, going to an area with a good strong signal and forcing the PRL update. I have heard that the updates don't work if you are roaming but that could be a rumor. You can do this by adding the PRL number to your contacts. If you try to dial it directly it will fail.

Create a new contact....I called it PRL Update. Give it the number *22899. Save.
Go to that contact and call it. The update should work. Once its updated, it should....hopefully....stop trying to update itself.
Click to expand...

That didn't work for me, because my PRL has been 52686 for a week. And, after a factory reset, I started it up and the PRL was 52686 from the first start.
 
OK, I was thinking that the following might be a solution – what do you think?

1.) Do a battery pull (with the phone on).
2.) Do a full, factory reset (not a data reset).
3.) After the phone completely restarts, add a contact for “Verizon” with the number: *22899
4.) Manually dial that contact from the contact list.
5.) Let the phone completely activate.
6.) Pull the battery again.

Does anyone think that this will stop the phone from automatically dialing *22899 and keep the PRL stuck at 52686?

I can tell you that I did a full, factory reset over the weekend. After it restarted, I went to my settings and found that the PRL was already updated to 52686 (and it’s been that way ever since). Last week, after it updated to 52686, there was a time when it had reverted back to 15109, and then it went back to 52686 on its own.

Anyway, is this worth trying? I really don’t want to have to do a full, factory reset again. Although, it may be worth a shot before I just go get another one from Best Buy.

I just don’t want to have to go through the chance of getting a phone with vertical banding, and I have to talk them into putting on a replacement ZAGG screen protector.
 
I'm with you, Dankees... I have way too much on my phone now to casually consider a full reset. And as seldom as this happens (once every 7-10 days), I am fairly confident that the SIM will outlast my need for the phone. Now if Nexus starts calling out more & more frequently, then it may be my last resort.
 
It's not just that it calls, my battery is dramatically worse than when I first got the phone. It drops like 15% in a half hour. And, if I don't use it, it drops 8% just sitting on my desk.

So, could it be that only a SIM Card replacement and a factory reset would do the trick?

I already did a factory reset the other day - and it still didn't help.
 
Here are a couple of other ideas...

The representative at Best Buy said that it might be Go Launcher EX. She said it manipulates every part of your phone, so that could be doing something. Could that be? I uninstalled it. I will see if that helps. If it doesn't ghost dial tomorrow, I will put it back and see if it calls the next morning.

She also said that it might be a good idea to leave the phone on all night (which I don't want to do) and maybe that will keep its data connected.

What do you think?

 So, I uninstalled Go Launcher last night, and when I turned my phone on this morning, it did NOT call the *22899 number.

 So, is Go Launcher the culprit?

 My battery life was still atrocious. So, I did a battery pull and the battery life actually improved a little over an hour of no usage.

 Anyway, I put JuiceDefender and Go Launcher back on, now that my battery was fine. I want to see if it calls the number back in the morning.

 I was thinking – could this have all begun because I had “Night” settings in my JuiceDefender and probably one night, I was awake and using my phone during that time period and it messed it all up and confused the phone?

 I think that if it doesn’t call the *22899 number tomorrow morning (with JuiceDefender & GO Launcher newly installed), I will do another full, factory reset and start all over again and see if that puts me in the clear.

 By the way, could this have something to do with my SIM Card? Did it go bad?

 Another thought was that I could leave my phone on all night, but I don’t wanna do that. By morning, I will have lost about 15% of my battery, just because I left it onl for 8 hours (and didn’t even use it). That seems like a waste to me.

 
Go Launcher EX may be A culprit, but it isn't THE culprit... considering that I don't even have Go Launcher on my Nexus and it calls out anyway.

And I DO leave my phone on 24 hours a day (I plug it in and use it as my bedside clock at night). So confusion upon power up isn't it, either.

And if YOU have already done a full factory reset on the phone and it's STILL calling out, then I thank you: you have spared me a reset in trying to resolve the issue, because obviously that doesn't fix it.

I think I shall let sleeping dogs lie. If the SIM eventually does burn out because Nexus keeps calling out, then it's a warranty issue and they can replace it. Otherwise, it seems more of a curious nuisance than a critical problem, and I - quite frankly - am not going to worry much about it :)
 
I don't care that it calls, it just burns my battery afterward. Could the SIM card be bad and need replacement?
 
Everything's a possibility, Dankees, when there are so many variables in the equation. So far we've found little in common with phones that call out other than they're Verizon Nexi.

You can always call Tier 2 tech support at Verizon and ask them. Explain that a full reset didn't resolve it, your apps apparently aren't doing it, and it does it anyway. I'd love to know their response.
 
I've had my phone since Day 1, stock with Nova Launcher and today it called out by itself for the first time. I stopped the call, put the phone down and a minute or 2 later it called out again.

I pulled the battery and it hasn't called out since. There was no call log for it and that number is not in the contacts.
 
Pull your SIM Card and also toggle Airplane Mode.

Mine hasn't called out since I got a new SIM Card, but my battery life is so off (and I don't know how believable it is or not).

Every morning, with a full charge (I go to bed with a full charge and I shut off my phone) my battery life is now at 89% with only 18 minutes of usage. My phone never showed results like this before. Now, on a day like today, I have work and it wont get used much, but on the weekend, it'll never stand a chance. I mean, I only surfed the web. What if I do more than that? It'll die after an hour with the screen on?
 
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