same issue here with my s2. After a battle to get KIES to finally 'recognize' my phone, and almost 4 hrs to update my phone. I found out the video chat was disabled. so i ask myself, why then did i bother going through all that? i think the main difference between the firmware i had (2.3.3, i believe) was video chat. at this rate, i am 60% sure that if my next smart fon is an adroid one , it isnt gonna be a samsung. maybe MOTO with stock android will highly be considered. even an iPhone