• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

O2 Update this morning

RastaMan-FB, i am not niave enough to think any software update is without a hitch, and yes you are right that it is better that O2 are supporting such a great phone, which admittedly other networks are not.
My issue is really with the technical support and the apparent lack of knowledge on the software and hardware, but also O2's total lack of respect to its customers and failure to admit that the update is causing problems. There original solution to my problem was to turn it off and on again and then the suggestion was that it was obviously a hardware fault that was causing a problem.

Somehow O2, like many big companies, need to treat there customers with the respect they are due. We are not just purely cash cows for them to milk with over priced contracts and services (or lack of). They should be held accountable for poor network performance, rubbish and unreliable WAP serivces and woefully inadequate support.

Rant over.....many apologies but i am extremly annoyed with O2 at the moment.
 
drbell said:
Phone's no quicker.
Click to expand...

Its loads quicker, you just haven't noticed. If you benchamarked it before and after using something like quadrant, you'd see an increased score. From 450 ish to 1200 ish. Its a massive improvement. Its all background and processing though, so it will be hard for you to notice, but its there.
 
I agree.. the performance in Froyo has dramatically improved over Eclair.

Everything is smoother.

I am hoping we get improvement in battery life as well.. as claimed. :)
 
dorsetsav said:
RastaMan-FB, i am not niave enough to think any software update is without a hitch, and yes you are right that it is better that O2 are supporting such a great phone, which admittedly other networks are not.
My issue is really with the technical support and the apparent lack of knowledge on the software and hardware, but also O2's total lack of respect to its customers and failure to admit that the update is causing problems. There original solution to my problem was to turn it off and on again and then the suggestion was that it was obviously a hardware fault that was causing a problem.

Somehow O2, like many big companies, need to treat there customers with the respect they are due. We are not just purely cash cows for them to milk with over priced contracts and services (or lack of). They should be held accountable for poor network performance, rubbish and unreliable WAP serivces and woefully inadequate support.

Rant over.....many apologies but i am extremly annoyed with O2 at the moment.
Click to expand...
I can undertsand that.

I dont get where you can say failure to admit that their software is causing a problem.
In order to raise a case the support team have to go through all processes of checks before it can be raised, if they cannot fix it then they raise it as a hardware fault as it cannot be fixed. even if its software they do not host the files (although you can get the leaked one from here which is the same version)
at low level the CS teams may not always get info required to support you straight away. indeed this is not your fault but by accepting an update you are excepting a level of risk associated with it.
Its comments like this that got the update pulled the last time which is wrong as most updates are successful and there isnt anything wrong with the update itself. its the factors inbetween.
as long as they acknowledge there is a fault, where its hardware or software your device is duff right? so what does it matter at which level they log the case at?
 
drbell said:
Updated mine last night about 5pm. Very quick over WiFi. Can't see what all the fuss was about. Phone's no quicker. The only thing it'll let me do (which is quite useful) is move many apps (not all) to my SD card. Oh, and by the way, SWYPE wont work any more - BUGGER!
Click to expand...

I get this problem with Swype occasionally, Change Input method back to std keyboard and then back to Swype and all should be ok again.

You'll find that WiFi tethering is included now, My Wife's phone is a lot quicker.
 
Hello all.

I've lurked here for the last couple of weeks as I've only had my Desire for about three weeks. I'm impressed by all the help and advice given on this forum as my previous experiences of music forums have not been good.

After reading this and other Android forums I was rather concerned about breaking my Desire with the O2 upgrade. I'm happy to say that it loaded relatively smoothly and everything seems to work as it did.

The update has made the phone noticeably faster and I've gained about 20-30MB of memory which surprised me. Disappointed though that the majority of Apps cannot be moved to the SD card. Is this down to most Apps not being made to move in the first place but could do so at a later date by upgrade?

Cheers
 
robwrx said:
Hello all.

I've lurked here for the last couple of weeks as I've only had my Desire for about three weeks. I'm impressed by all the help and advice given on this forum as my previous experiences of music forums have not been good.

After reading this and other Android forums I was rather concerned about breaking my Desire with the O2 upgrade. I'm happy to say that it loaded relatively smoothly and everything seems to work as it did.

The update has made the phone noticeably faster and I've gained about 20-30MB of memory which surprised me. Disappointed though that the majority of Apps cannot be moved to the SD card. Is this down to most Apps not being made to move in the first place but could do so at a later date by upgrade?

Cheers
Click to expand...

Indeed. They need to be coded by the developer to be moved. Some may add this functionality later on, others may never.

There are other ways to move other than the standard froyo implementation of moving to SD card.
 
Rastaman-FB,
Don't get me wrong, I am not trying to put O2 down, having in the past been a customer of Vodafone and Orange I happen to think they are the best of a bad bunch in the UK. However that said they have been very slow to release the much anticipated Froyo as they have been "testing"; the software. For them to be still experiencing this level, and severity, of problem is very surprising and has led me, and I am sure many other O2 operator based customers, to wonder what on earth they have been testing.
Why do I think the software caused the problem, simple, the phone was working A ok, I installed the software update, the phone is now a pretty expensive paperweight. I am sure if in my discussion with customer services we had managed to highlight whatever the issues had been with the update that could have stopped it causing other users an issues many people would be grateful. This update does seem to have gone well for many many people, but for those of us who it has bricked their phones are all more than a little frustrated and fed up. If enough people had the same issue and O2 had pulled the update a second time what that have been wrong?
My phone is being replaced....great. My frustration comes from having to spend an hour on the phone to people who have no idea what they are doing and having to fight for a resolution to the issue. The fact that I now have to be without a phone for several days while a replacement is forwarded to me and then the countless hours I will need to spend putting my phone back to how it was all through no fault of my own. If I had been messing about with the phone by trying to root it or do something that was not approved by HTC/O2 I would accept an element of risk. But installing an approved and TESTED software update....I don't think so.
I thought this was a forum where people could openly discuss issues they had with the HTC desire be them good or bad, maybe that is only the case if other users agree with your comments?
 
the software is fine, like i said its variables, o2 released this software 3 weeks ago but some people like yourself complained when it broke their phone so they pulled it.
its not the software thats really the problem, its whether your device will apply the update correctly.
There are many success stories on this thread so its plain to see that its a problem that while apparent only affects a select section of people.
its the nature of software, it doesnt work every time.
how many microsoft patches are approved and tested that break things and in some cases cause pc death?
O2 pulled it due to a handfull of users, as it happened at the same time dell pushed the o2 update for the streak. they thought it could be connected.

facts are this, its the same version as the RUU which works fine for most people.
there are 100s of thousands of desires out there, you expect o2 to be able to test that the SW will work on every one?

even HTC updates fail.


also your phone does not have to be returned, you can flash it yourself now with the RUU update that is linked in this thread and another one as its the same as the official OTA 2.2 update exactly

dont spit your dummy out saying "I thought this was a forum where people could openly discuss issues they had with the HTC desire be them good or bad" because you dont like what you are hearing. im neither being agressive or out of order, im only explaining a different perspective to you.

you could be on orange and have no 2.2 update (although they are rolling them out but only works for a 3rd of their user base)
or voda with a load of bloat ware and no way to get back to a stock 2.2 as they dont leak the RUU's
 
I agree with Rastaman to be fair, but Dorsetsav, you're correct too. O2 are the best I think so far. Orange didn't even update my last phone once leaving me with a buggy phone for 18 months. Hence I'm with O2 now.

I ran the update last night on a standard O2 phone. Surprisingly it went fine apart from one or two little hiccups.
It demanded 25MB free phone storage prior to install. Fair enough. After install I need a few reboots to stablise, but remaining issues seem to be voicemail icon doesn't want to disappear and everytime I get a ChompSMS the screen blacks out.

Other than that it's ok. Better than I anticipated. I'm sorry for your frustration dorsetsav.
 
Updated mine this afternoon. Took about 20 mins I think, no issues and loving it. :D
 
Cloudrider said:
I agree with Rastaman to be fair, but Dorsetsav, you're correct too. O2 are the best I think so far. Orange didn't even update my last phone once leaving me with a buggy phone for 18 months. Hence I'm with O2 now.

I ran the update last night on a standard O2 phone. Surprisingly it went fine apart from one or two little hiccups.
It demanded 25MB free phone storage prior to install. Fair enough. After install I need a few reboots to stablise, but remaining issues seem to be voicemail icon doesn't want to disappear and everytime I get a ChompSMS the screen blacks out.

Other than that it's ok. Better than I anticipated. I'm sorry for your frustration dorsetsav.
Click to expand...

im afraid youll need to factory reset that, make sure you synch any contacts with google so you have a backup
 
Rastaman-FB said:
the software is fine, like i said its variables, o2 released this software 3 weeks ago but some people like yourself complained when it broke their phone so they pulled it.
its not the software thats really the problem, its whether your device will apply the update correctly.
There are many success stories on this thread so its plain to see that its a problem that while apparent only affects a select section of people.
its the nature of software, it doesnt work every time.
how many microsoft patches are approved and tested that break things and in some cases cause pc death?
O2 pulled it due to a handfull of users, as it happened at the same time dell pushed the o2 update for the streak. they thought it could be connected.

facts are this, its the same version as the RUU which works fine for most people.
there are 100s of thousands of desires out there, you expect o2 to be able to test that the SW will work on every one?

even HTC updates fail.


also your phone does not have to be returned, you can flash it yourself now with the RUU update that is linked in this thread and another one as its the same as the official OTA 2.2 update exactly

dont spit your dummy out saying "I thought this was a forum where people could openly discuss issues they had with the HTC desire be them good or bad" because you dont like what you are hearing. im neither being agressive or out of order, im only explaining a different perspective to you.

you could be on orange and have no 2.2 update (although they are rolling them out but only works for a 3rd of their user base)
or voda with a load of bloat ware and no way to get back to a stock 2.2 as they dont leak the RUU's
Click to expand...

Those are fair points. Would be grateful if you could take a look at my issue in this thread:

http://androidforums.com/desire-support-troubleshooting/187588-heeelp.html

I'm completely stuck :(
 
Rastaman, apologies if my comments led to any offence. I'm just very frustrated with the situation combined with the fact that I'm travelling to china at the weekend on a charity trek along the great wall of china.
No offence was meant.
 
I have just updated, all went smoothly apart from the backup failing to go onto my SD card.

I havent really noticed much difference, I thought the home screen icons were supposed to be different, you know in the middle where it says "phone". Hmm.
 
Just attempted to upgrade father-in-law's o2 branded desire and it got stuck in a loop after boot force closing HTC sense. I got around it by pressing the search button and typing settings, going to app management and clearing data for HTC sense, after this sense loaded properly and the update completed! Hope this helps anyone having similar Fc loop issues.

Ben
 
Updated mine a couple of days ago and I am loving it.
I am not too bothered that some of my apps arent movable to sd card, the most of them are and I have loads of space left on the phone. I am happily downloading apps now and putting them on the sd card and I am loving this phone more than ever.
No problems with the update as of yet. The phone is running nice and smoothly. Well worth the wait.
 
updated fine- once I'd freed up memory by deleting apps (I'm not sure I really needed the Arnold Swarzenegger soundboard anyway). Noticing better battery life already.
 
Just updated to froyo OTA. All went smoothly. Just noticed i lost my 3g settings so cant browse yet on the phone, i'm taking it to CS so that they help me do it again.
 
Mine updated last night (O2) and all is well. Lost no settings that I know of, able to browse the internet. Had lots of internal and SD card memory before the update.

Just need to move my apps to the SD card and I'll be sorted.
 
You must log in or register to reply here.
Back
Top Bottom