Help Phone stuck - ANDROID

[janice914]

This week the phone did some stock APPS updates. Then I get a message saying memory low. I left work and I had my normal icon screen and I put the phone in my purse. 45 minutes later I get home, take the phone out and it is stuck with ANDROID on the screen. I have never connected the phone to the computer. I have less than 50 pictures in my Gallery (probably about 30). I have downloaded probably less than 20 apps. I have no music loaded. I don

 

[yogi-4]

Pull the battery, wait 90 seconds then reinstall battery and reboot. Just might be a glitch. But that should get you back into your phone at least for further analasys.

 

[janice914]

Nope, I turn the power button on, it slows V/M then the red screen, then ANDROID. And that's where it stays.

 

[AndyOpie150]

Nope, I turn the power button on, it slows V/M then the red screen, then ANDROID. And that's where it stays.

Try pulling the battery and holding the power button down for 5-10 sec.
If does not fix the problem you might think about returning the phone. The warranty is good for a year thru LG

 

[Petrah]

Trying a factory reset of the phone may fix the issue as it could be simply a corrupt file stopping the boot process from completing.

This will wipe all of your user settings and set the phone back to factory defaults, but it will not wipe anything saved to your SD Card.

1. Turn the phone off.
2. Press and hold the following keys for over 5 seconds: Down Volume key + Home key + Power key
3. When the power turns on, release these keys.
4. Follow the on-screen instructions to reset your device

If this does not help, you might need to return the phone.

 

[janice914]

Thanks to all. I took it to the Sprint store and they reset it. They said by using the Down Volume key + Power key. They didn't mention the Home key.