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POP3 Email Setup - Charter

outgoing is set to mobile.charter.net, port 587, security type ssl. Incoming is set to mobile.charter.net, port 993, and ssl.
 
Cuda13 said:
I set it up as stated above with the "mobile.charter.net" etc, and I get the e-mails to the Droid but now I can't log in to my e-mail on the pc. Any ideas??
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Update: after playing with this setup I can send e-mails from the phone and also receive them so no problems there. I still have the problem of accessing e-mail from the pc.
 
Has anyone been able to set up a charter.net on the Droid and still is able to acquire the email at outlook express. I am able to one or the other, not both.
 
After many calls to Charter and Verizon!
My solution was to forward my emails from charter, both Computer and Droid get the emails now.
 
Just bought a Samsung Moment...was ticked when the "easy 2 step process" didn't work. This info worked perfectly and I was set up and ready to go in 2 minutes.

THANKS!!!!!
 
Hello All,

Upon reviewing the postings it appears that there are differences in the port numbers that were listed in the text. Some reference 110 and 25, another lists 143 and 25 and another 993 and 587. I recognize that there are differences in the SMTP and and some indicate that IMAP should be used instead of POP. I know of multiple people having this issue and don't want to take too much of their time experimenting when I have their phone. Which set of port numbers should be used in the Charter environment?
 
:o I was so excited to find this information from kramerica after spending way to much time dealing with charter and verizon tech support that didn't know what they were doing. It worked like a charm right away but only for about 1 week. Now, when I try to view email on my droid it just says loading....... indefinately. I've checked all the setting. What's going on??:confused:


kramerica said:
1st off, I was having a massive problem setting up my Charter Email Account. Error was on the Outgoing portion and it was getting frustrating.

2nd, after searching a few forums, I found this on a Verizon forum and want to make sure that Beetle from that forum gets proper credit that fixed my problem (as it is massively different that what the instructions and troubleshooting did). If he got it from somewhere else, I apologize, but he got me what I needed so I give him the credit.

Here are the instructions and if you follow them to the letter, you will solve your Charter email problem and get the POP3 email setup properly:

"IGNORE what Charter said the address is for Incoming and Outbound. pop.charter.net and smtp.charter.net will ONLY allow you to RECEIVE, when you try to compose, reply, reply all, forward, you will get a error, and it will NOT go out.

the correct settings should be:

Mail Type: POP
Incoming Mail Server: mail.charterinternet.com
Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)
Password: whatever the password is to access the charter email account
Port: 110
Encryption: None

Outgoing Mail Server: smtp.charterinternet.com
Authentication: ON
Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)
Password: whatever the password is to access the charter email account
Port: 25
Encryption: none"

I got this to work on my Droid, so again, I couldn't be more grateful and hope this helps with those having similar troubles.
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thanks,
your information got me working again. Verizon nor charter was of any help.

good work and thanks again.
 
Thanks for supplying this information. I followed the instructions substituting the applicable information for AT&T email, and was able to send from my Motorola Droid for the first time since I got it three weeks ago.
 
I have tried everything suggested in this forum yet still i can't get my charter mail to work with my HTC Hero from Sprint.... :( Anyone have any other suggestions or happen to know why its not working???
 
I found the original posting from Kramerica while I was on the phone with a useless Charter tech trying to get my DInc set up. After I got it working I would up explaining it to the Charter tech.
 
I have also tried everything listed above..and nothing works. I have the samsung vibrant and charter

it says it set up..but I cannot receive emails..just send them out??
 
With Charter email you want to configure everything as IMAP.

POP settings are for pulling email off the server, use IMAP if you want your email left on the server, similar to cloud email or Gmail.

Charter does not officially support IMAP, and if you call their tech support more than likely you will blow their minds when asking questions this technical or they will just hang up on you or refer you to Microsoft, Verizon or the maker of your phone or software (they are good about that).

I configured my phone AND my Windows Live Mail both as IMAP so it would leave the email on the server like Gmail. I would recommend logging into your email via charter.net's web based email and editing your folder structure to set it up how you would like.

Here are some charter tips. There tech support doesnt even know about the IMAP tip page...they are clueless.

http://www.charter.com/customers/Support.aspx?SupportArticleID=2234

Email Help - Charter Communications

Email Settings and Web Sites - Charter Communications
 
Thanks for the helpful info!! I had been working with Charter and Sprint and they couldn't figure it out. It's been frustrating. Your method worked perfect. Follow it exactly!
 
Newbie here coming from using a BB for the last 100 years and I love my HTC Incredible!

I was having issues sending (via my Charter email account) via the HTC phone but changing the POP and SMTP to charterinternet.com from charter.net setting did the trick!

Thanks again!
 
I contacted Charter 4 different times trying unsuccessfully to enable my MacMail to set up a Charter account. Finally ( totally frustrated ) I ended up calling Mac Support and paying a $49.00 fee for 5 min. on the phone with people who know more about how to set up Charter mail than the people at Charter. Here's my setup and It WORKS: I have an IMAC 24".

1. Open up mail and go to preferences.
2. click on preferences and open up the mail page
3. At the top you will see several icons. Go to the one for accounts and click on it.
4. Where it says account type put in : Charter.net.pop
5 Underneath that it says description : Charter.net
6. Full name: (May be left blank if desired )
7. Incoming Mail Server : mail.charter.net
8. User name : Type in your username
9. Password : Type in your password
10. Server ( SMTP ) : smtp.charter.net
11. Check the box that says " Use only this server "
12. Click on edit SMTP server list
13. Check " Use custom Port (25)
14. Authentication : None
15. Click OK
16. Click Advanced at the top of the page
17. Port 110
18. Authentication : Password
19. Close out by hitting the red button in the upper left hand corner
20. When prompted to save settings....click on save
21. Good to go... you should be all set.
 
Ok im totally frustrated. I just got my new milestone( longtime blackberry user) and I absolutely love this phone but this email thing is driving me crazy.

I have got it to work on phone using a few of the setups mentioned above, the only problem is that all except one of them locks me out of outlook express on my laptop saying account was in use.

The one that works on my phone and lets me access outlook express on my laptop deletes all the emails from my phone as soon as there received on my laptop. I went in and changed the setting in OE to keep a copy on the server until its deleted from deleted folder but no matter what it just keeps coming to my phone.

A call to charter got me a bunch of rubbish.

Surely there is a fix or an answer somewhere.....any ideas?

thanks JB
 
budracer1 said:
Ok im totally frustrated. I just got my new milestone( longtime blackberry user) and I absolutely love this phone but this email thing is driving me crazy.

I have got it to work on phone using a few of the setups mentioned above, the only problem is that all except one of them locks me out of outlook express on my laptop saying account was in use.

The one that works on my phone and lets me access outlook express on my laptop deletes all the emails from my phone as soon as there received on my laptop. I went in and changed the setting in OE to keep a copy on the server until its deleted from deleted folder but no matter what it just keeps coming to my phone.

A call to charter got me a bunch of rubbish.

Surely there is a fix or an answer somewhere.....any ideas?

thanks JB
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Same problem here. Very frustrating. Every once in a while I can access from Outlook. Usually the account seems to be locked.
 
I can't thank you enough for this information. You'd think Charter would support their customers. I've talked to so many Charter technicians on the phone and got no where.

Thanks again
 
Wonderful information here! I have been working with Charter for days now and they don't have an answer as to why their settings don't work so I did a search today and found this information which works immediately! Thanks so much, maybe you should be a consultant for Charter :-)
 
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