possibly swapping from my dx

[escalade6103]

Well i'm fixing to call about getting a replacement phone and this will make 8 so far. I'm still debating on whether i want to try an iphone out or not. I love this phone but i'm tired of having to keep gettin replacements. This time i'm having problems with my gps again. It simply will not connect to a gps signal. And that's one of the reasons i got the dx is for the gps. I've tried multiple different situations to connect with a gps but the only time it will is when connected to wifi. Any other time if it actually does connect it takes like 30 mins. And when ya need gps ya don't want to wait 30 mins! Don't know why i keep having this problem but i wish i didn't. I just want the phone to work like it's supposed to!

 

[Deleted User]

8 replacements?

8 replacements is user error. I would be shocked if you actually had 8 pieces of bad hardware.

Also, you're rooted, ROM'd, themed, overclocked... You should be at the bone stock Moto setup, seeing if your problems still exist. You posted two days ago that you were overclocking. If you're having problems that you're trying to troubleshoot, that's just ridiculous.

I don't mean this to sound harsh, but you need to think about what you're doing. 8 replacements is not a reasonable number and there is a strong likelihood that what you're doing to the phone is causing some of these problems. This is a GPS lock problem, I saw in another thread you were getting random reboots... those are both software problems, usually. Put your phone back to stock. No overclock, no ROM, no theme. Stock.

 

[bigbadwulff]

+8

 

[quickaudi]

holy cow

 

[escalade6103]

8 replacements?

8 replacements is user error. I would be shocked if you actually had 8 pieces of bad hardware.

Also, you're rooted, ROM'd, themed, overclocked... You should be at the bone stock Moto setup, seeing if your problems still exist. You posted two days ago that you were overclocking. If you're having problems that you're trying to troubleshoot, that's just ridiculous.

I don't mean this to sound harsh, but you need to think about what you're doing. 8 replacements is not a reasonable number and there is a strong likelihood that what you're doing to the phone is causing some of these problems. This is a GPS lock problem, I saw in another thread you were getting random reboots... those are both software problems, usually. Put your phone back to stock. No overclock, no ROM, no theme. Stock.

ok why dont you dont you pull on your ears till you hear that popping sound. that would be your head coming out of your butt! dont get an attitude and try to be all high and mighty. unless you know what ive done to my phone by asking me dont tell me its my fault. also if i have the only dx that cant be rooted, romed, themed, or overclocked/undervolted. if thats true then theres something wrong with it anyways.

2 gps wouldnt work properly, told me i was going between 120 and 187 mph while im driving in a truck. so unless im in a rocket truck with jet packs, im going to venture as to say it was a little off. NOT ROOTED

2 had random reboots every 3-5 minutes. NOT ROOTED

1 just shut off while using a gps on a trip and wouldnt come back on. ROOTED BUT WITH NO THEMES, ROMS, OVERCLOCKING/UNDERVOLTING, just stock besides rooted

1 as soon as i turned it on and started pushing the lower buttons and they almost fell out. NOT EVEN ACTIVATED

1 had a pressure spot behind the screen that looked like a water mark. it had it as soon as i turned it on. the slightest touch would cause it to blur. it was there with no battery or anything in it.

current one gps will not connect at all. i have tried using gps in apex, liberty, and stock roms, still nothing. i do have it overclocked/ undervolted when im playing games and underclocked/ undervolted during normal use. but yes ive tried it at stock ratings.

so why dont you tell me which one of these were my fault genius! you are the only person on here that has been a complete a$$ and a know it all. every one else has been nothing but helpful and for that im greatful cause if they were like you nobody would use this forum. and also gps is a main function of this phone, well at least to me, and if it dont work regaurdless why, then the phone isnt working as it is advertised to.

 

[Deleted User]

I can't possibly speak to your past problems, but rooting isn't necessarily the cause of it. There's plenty of likelihood that there was an app or something causing reboots, so it's useless to speculate now.

Be insulted if you like, but the odds are simply overwhelming that there is something you are doing to or putting on your phones that is increasing your chances of them having problems. Two with the exact same GPS problem, this one with another GPS problem, and two with the exact same reboot problem? What do you want me to say, man? Sund0wn, on this forum, stated that over half of X returns were software defects that did not relate to the phone hardware, indicating that removing the offending app or SBF'ing the phone fixed them.

I definitely came off more flippant than I intended, so I apologize for that. However, I stand by the point - that 8 replacement phones, of which 5 appear that they could be easily correlated to software problems, is probably not all defective phones.

I've supported IT for a long time. I've dealt with a lot of bad hardware, a lot of bad software, and a lot of users who experience streaks of problems. It doesn't make those users idiots and "user error" sounds harsh, but it isn't intended as insulting - many of them are actually the most experienced, intelligent users. But it does mean that usage patterns are highly correlated to failures.

Oh, and P.S. I help out regularly in here so I hardly think your blunt insults were warranted.

 

[_Aardvark]

so I hardly think your blunt insults were warranted.

They were not warranted, IMOHO... but back to the topic at hand.


escalade6103: I think you should absolutely get a different phone. I'd be done after the second or third one didn't work. If it was me and I had these type of issues, I'd get away from the X and Motorola... maybe even the entire Android platform for a few years - go with Apple.

When your experiences differ from so many others, you're in a bad spot. Why stick around and wait and search for a fixes to issues no one else is seeing (at least to your degree)?? Something is unique to your situation and expecting help or a fix in this case is not very likely. At this point people will just think you're crazy!

If you can do some type of refund or exchange - you should take it!!!

 

[escalade6103]

I can't possibly speak to your past problems, but rooting isn't necessarily the cause of it. There's plenty of likelihood that there was an app or something causing reboots, so it's useless to speculate now.

Be insulted if you like, but the odds are simply overwhelming that there is something you are doing to or putting on your phones that is increasing your chances of them having problems. Two with the exact same GPS problem, this one with another GPS problem, and two with the exact same reboot problem? What do you want me to say, man? Sund0wn, on this forum, stated that over half of X returns were software defects that did not relate to the phone hardware, indicating that removing the offending app or SBF'ing the phone fixed them.

I definitely came off more flippant than I intended, so I apologize for that. However, I stand by the point - that 8 replacement phones, of which 5 appear that they could be easily correlated to software problems, is probably not all defective phones.

I've supported IT for a long time. I've dealt with a lot of bad hardware, a lot of bad software, and a lot of users who experience streaks of problems. It doesn't make those users idiots and "user error" sounds harsh, but it isn't intended as insulting - many of them are actually the most experienced, intelligent users. But it does mean that usage patterns are highly correlated to failures.

Oh, and P.S. I help out regularly in here so I hardly think your blunt insults were warranted.

saying you cant speak for my past issues and then saying again how it was my fault? yeah you come at me saying that its all my fault like you did, yeah that warrants a blunt come back. its great that you have helped in here before but that doesnt give you any excuse to act that way towards me. you dont know me or what ive done to try and fix these problems. next time try asking before accusing.
ok even if some of them like the random reboots were a software problem, how am i supposed to fix that? i did everything vzw told me to do and since it was bone stock i didnt have anything to do with it. my friend had the same problem with his droid pro and it was the ota update. so with the next phone he couldnt apply the update. with mine it did it the day i activated it and the more i used it the worse it got. nothing i can do bout that.
the gps issues yeah that was weird that they both did the same thing. i thought maybe my phone was getting crossed with someone else's signal. and i tried explaining to them how it was doing the same thing. so what exactly am i supposed to do about a gps signal? yes i was in a stationary place in a wide open area on a clear day. other than that how do you try and fix it past what vzw tells you to do? and by the way the first thing they have you do is a hard reset so when your testing it, the phone is at it stock settings.
also i never said rooting was the problem, you did. i was just specifying what phone had been modded. i have only been overclocking/undervolting the past few days and ive had the gps problem for over a week.

 

[escalade6103]

escalade6103: I think you should absolutely get a different phone. I'd be done after the second or third one didn't work. If it was me and I had these type of issues, I'd get away from the X and Motorola... maybe even the entire Android platform for a few years - go with Apple.

When your experiences differ from so many others, you're in a bad spot. Why stick around and wait and search for a fixes to issues no one else is seeing (at least to your degree)?? Something is unique to your situation and expecting help or a fix in this case is not very likely. At this point people will just think you're crazy!

If you can do some type of refund or exchange - you should take it!!!

the reason i kept taking the replacements is because there were people sayign that they have had several replacements. one person said he had 13. i DO NOT go into it wanting a replacement. its actually pretty annoying having to get another replacement and set up all your info again and again. i try to figure out how to fix it myself and then go to vzw and try to get them to help. 1 out of 5 tech support guys actually know what their doing and i try to keep calling till i get to that person. but until now with the iphone theres not really anything that can compare to the dx to change to.

 

[khsjsilver]

Go for the Iphone!!!

That's what I am going to do when my contract expires. I'm so glad I only took a 1 year contract!

 

[escalade6103]

i tried to get them to swap for the iphone but they wouldnt do it. they will only let me trade for a certified preowned phone. and all the certified preowned are really a step down from the dx. i would only get a android or iphone. i thought about the dinc but i know 2 people that have had them and had several software problems with them and with my luck id get a buggy one too. i dont like the d2, too heavy and no use for the keyboard.

 

[escalade6103]

and i asked bout the iphone 1 yr contract pricing and they only have 2 yr contracts for some reason. or at least thats what tech support and customer service both said.

 

[Greavous]

My girlfriend went through a stack of DX's which some actually did have issues. Im still pretty sure she kept loading some app that just didnt work right and repeatedly cause trouble. She then moved on to the Droid Pro and had trouble with two phones. Then she went to the iphone and became happy. Every time she would install the same stuff and a problem would soon arise. Get the iphone and be bored to tears or figure out what apps you are loading and systematically eliminate the trouble maker.

 

[Der Juicen]

Since you are already rooted you could alwaysmake backups of your set up and if you do end up getting another dx it will be much easier to get back to where you were.

 

[escalade6103]

im not sure how an app can affect gps but in any case i did delete all apps that use gps. and like i said i did a factory reset so it was just like new with no apps and it still has the problem. and with the other replacements i did the same thing and that was what was so frustrating about getting a new phone having to download a little at a time to see if an app was the problem. i couldnt do a batch install like titanium backup since the first few werent rooted. thats why i have kept taking the replacements is because there wasnt anything better than the droid x. iphone is the only one they have that is comparible thats the reason i would want to swap. but its not a boring phone unless you leave it stock. jailbreak it and you can do just as much customizing as the droid. a friend has the iphone and basically has the same screen setup options as android does.

 

[escalade6103]

Since you are already rooted you could alwaysmake backups of your set up and if you do end up getting another dx it will be much easier to get back to where you were.

i do now and after i have gone through a slow process of reinstalling the apps a few at a time to make sure theres not one affecting the phone i install the data for the apps. thats how i found apps like megavideo that were taken out of the marketplace.

 

[escalade6103]

and a new addition to my troubleshooting i found that knowledgeable 1 out of 5 tech guys a few mins ago. he found out that my phone was constantly showing roaming when it wasnt supposed to be. i was 1 block from the vzw store and showed full bars but the network on their end was showing me roaming. so he reset that and i reset my phone again. but sadly no gps. but im not getting as many 3g drops as i was.

but to clarify im not talking bad about their tech guys(and gals). its just not many of them can help you outside their troubleshooting handbook.

 

[quickaudi]

im not sure how an app can affect gps but in any case i did delete all apps that use gps. and like i said i did a factory reset so it was just like new with no apps and it still has the problem.

well, yes and no. with 2.2 software, your apps automagically reinstall based on your Google account as soon as you sync it.

and you can't uninstall all the apps that use gps; even the internet browser, gmail, and maps can use gps...


(not claiming that the above is your problem, just stating the facts)

 

[quickaudi]

i was 1 block from the vzw store and showed full bars but the network on their end was showing me roaming. so he reset that and i reset my phone again. but sadly no gps. but im not getting as many 3g drops as i was..

have them reset their side (the switch) for your phone? sounds like what they did.

guessing you are on 52220 prl?

 

[escalade6103]

Not sure bout the prl but yes they reset their end. When i said i uninstalled the gps apps i meant meant the ones i downloaded like "my directions" etc. Also if you go directly into the market after you factory reset, select and hold till it pops up the option to cancel download and they won't be downloaded.

 

[mruno]

get a thunderbolt with unlimited LTE data plan for $30/mo.
it comes out thursday

 

[escalade6103]

I did think bout the thunderbolt. But i'll have to pay for 4g and my area won't get 4g for 2 yrs. I'm really wanting to see how much the 3g plans go down to.

 

[Dolmangar]

Have you tried setting up the latest "new" phone with a new Gmail account?

Do a reset and instead of connecting to your existing account, create a new clean one?

This may eliminate something that is syncing with your phone and causing the issue. Seems odd, but perhaps a calendar entry, or contact has something odd in it which the phone side can't process. Pretty far fetched I know but that's one big variable to work with.

If you're able to do that with no problem then you'd have to turn to your Google account and see what might be in it.

This also eliminates anything that might be in your backups, or current list of market apps. Then you can try getting each app again (at least the free ones) and see if the problem comes back.

 

[rogue_slc_vzw_rep]

and a new addition to my troubleshooting i found that knowledgeable 1 out of 5 tech guys a few mins ago. he found out that my phone was constantly showing roaming when it wasnt supposed to be. i was 1 block from the vzw store and showed full bars but the network on their end was showing me roaming. so he reset that and i reset my phone again. but sadly no gps. but im not getting as many 3g drops as i was.

but to clarify im not talking bad about their tech guys(and gals). its just not many of them can help you outside their troubleshooting handbook.

I had to comment on this thread and specifically this post. When I get a call with someone that has had more than 3 replacements and are requesting another one, my desire to help fix your problem drops significantly. I love troubleshooting android phones with customers but if youve had that many phones replaced, 9 times out of 10 its user error or you got your reconditioned phone with your nose in the air and instantly think you have a piece of trash and just look for a reason to call in. I talked to a guy a while back requesting his 13th droid x. I told him it was ridiculous that he needed so many replacements and at this point he should consider that its something he is doing on his phone. The user has the warranty though and its no sweat off my back to utilize it and send another phone.

As far as troubleshooting outside of the handbook, why should we? You've contacted a carrier for trouble shooting a device issue, a device that we did not manufacture and we dont own. VZW is there to troubleshoot the network, voice, data, messaging, mbb. Just know that for any general equipment issues, not matter what phone, we have the same troubleshooting. Pull the battery and master reset. If you want advanced troubleshooting, talk to the phones manufacturer. Calling vzw to trouble shoot your phone is like calling your landline provider and troubleshooting your GE phone you bought at walmart. They will have general troubleshooting for you but their job to to make sure their service is working.

So I would suggest you stop calling verizon if you expect anyone there to do more than pull your battery and master reset the phone/talk about what apps your downloading to cause the problem and call Moto directly and work with them since its their product. If you can get an iphone then by all means do it. You obviously want to do that and are tired of motorolas product.

 

[escalade6103]

I had to comment on this thread and specifically this post. When I get a call with someone that has had more than 3 replacements and are requesting another one, my desire to help fix your problem drops significantly. I love troubleshooting android phones with customers but if youve had that many phones replaced, 9 times out of 10 its user error or you got your reconditioned phone with your nose in the air and instantly think you have a piece of trash and just look for a reason to call in. I talked to a guy a while back requesting his 13th droid x. I told him it was ridiculous that he needed so many replacements and at this point he should consider that its something he is doing on his phone. The user has the warranty though and its no sweat off my back to utilize it and send another phone.

As far as troubleshooting outside of the handbook, why should we? You've contacted a carrier for trouble shooting a device issue, a device that we did not manufacture and we dont own. VZW is there to troubleshoot the network, voice, data, messaging, mbb. Just know that for any general equipment issues, not matter what phone, we have the same troubleshooting. Pull the battery and master reset. If you want advanced troubleshooting, talk to the phones manufacturer. Calling vzw to trouble shoot your phone is like calling your landline provider and troubleshooting your GE phone you bought at walmart. They will have general troubleshooting for you but their job to to make sure their service is working.

So I would suggest you stop calling verizon if you expect anyone there to do more than pull your battery and master reset the phone/talk about what apps your downloading to cause the problem and call Moto directly and work with them since its their product. If you can get an iphone then by all means do it. You obviously want to do that and are tired of motorolas product.

I DO NOT want a replacement. I want the one i'm using at the time to work. Your tech support, your supposed to know more than customer service. When i say how i think something works and i'm wrong correct me! Constructive criticism is the best thing. But when i talk to 1 tech guy and all he wants to do is send a replacement and then talk to another and they say well this is why your service is bad, your showing up as roaming and your standing under a vzw tower, let me help you with that. And if you have an attitude with people that have had multiple replacements like it's gotta be their fault automatically is just bad service. I do understand that you probably deal with irritating people but the good ones don't deserve the reprecussions. They mite have had other people not try and just say well i'll send you a replacement instead of putting in effort. But all you see is someone with multiple replacements. First thing i say is i don't want a replacement, i want to try and get this one fixed. Oh and i prefer refurbed phones. I have had better luck with them. The 2 new replacements i got were broken right out of the box.