Okay gentleman well I have been trying to check for update's ever since the 24th when the premium suite update was released with no such luck. So finally just a few minute's ago I tried the stock download zip file some of you have suggested and it has worked flawlessly. Sprint chat support was completely clueless in helping. The rep I spoke with asking him if the update was pulled off by sprint tried telling me even after I gave him the direct link to where sprint posted it on the 24th he tried telling me that build number was for the recently released s4 which has not even been released yet.. I was like wow are you serious? lol ughh anywho thanks to you fine gentleman I now have the multi view update thanks again guys!!
For everyone's viewing pleasure this just goes to show how some not all but some tech support rep's are completely clueless and very unhelpful.
My chat convo with the sprint rep about the multi view update released on the 24 of april.
Ray B: Thank you for contacting Sprint. I am happy to help you today. Ray B: HI Bradley.
Customer: hello ray Ray B: Please let me check.
Customer: alright thank you. Customer: I seen on the sprint website time table for released update's for my specific device the update for premium suite has been finally released but as far as my knowledge goes through following android forums on the web hardly no one with a sprint galaxy s III has been able to pull the update down and iv been trying myself for the past few day's with no luck either. Ray B: Thank you for the details. Ray B: Please let me check.
Customer: okay Ray B: Thank you for your patience, I will have the information shortly.
Customer: okay thank you Ray B: Thank you for waiting Bradley. Ray B: Could you please confirm where on the sprint website you saw that?
Customer: yes I can just a second. Ray B: Sure.
Customer:
http://support.sprint.com/support/article/Find_and_update_the_software_on_your_Samsung_Galaxy_S_III/21bc852e-0a82-421e-b171-0ca21819cc73?&INTNAV&eq;SU
P:HDIA
Customer: That's the direct link to the update being released posted on april 24,2013 via the sprint website Ray B: Please allow me a few moments.
Customer: Okay thank you Ray B: You are welcome. Ray B: I am providing you some steps to check the current version. Ray B: Please follow and let me know. Ray B: From the home screen, tap Apps. Ray B: Scroll to and tap Settings. Ray B: Scroll to and tap About device. Ray B: The Android version and current Build number of the handset are displayed. Ray B: Please let me know the android version along with the baseband version.
Customer: android version shows 4.1.2 and the baseband version shows L710vpbmb1 Ray B: Thank you.
Customer: your welcome Ray B: I am providing you the steps. Ray B: Please check for any latest software updates. Ray B: Prior to that let me tell one thing. Ray B: As of now, there is no further version released for the S3.
Customer: Ever since the 24th when I have checked it show's my system is currently up to date. But according to the official sprint website the premium suite update was released finally on april 24th,2013 and the build number is definitely different than mine. Ray B: Yes, that what I am showing.
Customer: Okay I just wasn't sure if sprint released the update but then for some reason pulled it back because as far as I know hardly no one has been able to pull the new update down at all since it was released on the 24th. Ray B: I got it now. Ray B: Please let me explain. Ray B: We recently released the Galaxy S4 for which the build number is L710VPBMD4. Ray B: This is not for the S3. This is for the S4.
Customer: That's incorrect because many international version's of the s3 got the premium suite update month's ago, the galaxy s4 will come stock with such features and the sprint website itself clearly state's galaxy s3 and show's the latest update released on the 24th and the previous update's we have all recieved Ray B: Bradley, I understand your concern. However, its also true that whenever an update is released it automatically sends the update over the air on your phone. Ray B: However, I am providing you some steps. Ray B: Please try if these steps help you in bringing the update. Ray B: Are you ready?
Customer: yes Ray B: Please let me get the steps.
Customer: okay Ray B: Prior to providing the steps, please note that if your phone accepts the update then it will deleet all the saved data in your phone.
Customer: okay Ray B: Please back up the information before I provided you the steps.
Customer: My phone is backed up via Samsung kie's on my computer Ray B: Thats great!!! Ray B: Bradley, it seems that you are an tech expert?
Customer: somewhat yes. which is why im unable to understand why the update was released on the 24th it is now the 27th and still no one has been able to pull the update Ray B: From the home screen, tap Apps. Ray B: Scroll to and tap Settings. Ray B: Scroll to and tap System Update. Ray B: Tap Update Samsung Software. Ray B: Tap Check now. Ray B: If a system update is available, follow the prompts to download and install the update.
Otherwise, tap the Back key if no updates are found.
Customer: These are the same step's iv been doing since the 24th and it just keep's showing my device is currently up to date. Which is false according to the direct sprint website. Ray B: Bradley, it seems that your phone is up to date. Ray B: However, still I recommend you to call our technical support team at
8882114727. Ray B: They will be able figure out this for you.
Customer: okay thank you Ray B: I am adding the link on the note. Ray B: I am also providing you the interaction ID. Ray B: Please tell them to pick the link from the ID to check. Ray B: is that okay?
Customer: yes Ray B: Thank you for waiting. Ray B: The Interaction ID is I262655197. Ray B: Please provide them the ID where I have mentioned the link. Ray B: Is there anything else I can assist you with today?
Customer: nope that's it thank you Ray B: Thank you for choosing Sprint - we appreciate your business!
You?ll receive an email transcript of our chat within a couple of hours.
