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Help Problem with making/receving calls
- Thread starter jsward12
- Start date
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- motorola photon 4g
As noted earlier, a few people on the Moto forums say this works as a temporary fix until Moto releases an update. I am going to give it a try...
Go into Setting -> Wireless & Networks -> Mobile Networks, then under Network Mode Select "Sprint Only". See below:
This does not work... just had 2 "ghost" calls after trying it.
That is unfortunate.
Hopefully the update from Moto will be here sooner rather than later. Regardless of all the amazing things these phones can do, the single most important function is still making and receiving calls.
bcrsr
Newbie
I had the calling issue happen calling out and on one incoming call. After that, I did a complete factory wipe. It has not happened again, yet.. However, all of the calls I have made or received have been while I was in a 4g area and with 4g turned on. Has anyone else had this happen in a 4g area?
kimmied2000
Newbie
Today when the connected but no sound issue occurred, the phone also froze up. I couldn't hang up the call. Nothing on the touch screen would work, neither would the power button. I had to pull the battery while the phone was still on.
I did not have 4g on, had not done any roaming, no pocket detection activated, no voice privacy activated.
I did not have 4g on, had not done any roaming, no pocket detection activated, no voice privacy activated.
BlackGTsn95
Lurker
I have been having this problem for the past couple of days, but mine only occurs after plugging in head phones. I found an app called "toggleheadset2" that allows you to control whether the headphones are on or off. This fixed in every instance I have had with the phone. Hope this helps everyone.
I advise anyone who has this problem to make a post at the Motorola Support forums and make yourself heard. Here is the current thread for this issue: https://supportforums.motorola.com/thread/55069
It's also worth noting that the Motorola XPRT also suffers from this problem. It was released on June 5 and so far there's been no fix for it.
It's also worth noting that the Motorola XPRT also suffers from this problem. It was released on June 5 and so far there's been no fix for it.
Like I said before, pocket detection is off for me and I have this issue.
I just posted on the Moto support forum as well.
simcha
Android Enthusiast
Well that's depressing. No fix for the XPRT since 6/5? Well, if that's the kind of support for the primary function of a phone you get with MR then I'm moving farther and farther away from getting this "phone."
The other features are kick ass. I went to a store and played with the dock and the keyboard.
But, I don't care how many features the Pho 4g has, if it can't do the basic function for which the device is intended and it takes over a month or two to fix this, then those other features are meaningless.
If it can't function as a phone, the Photon 4g is a useless brick.
Make sure you post this on the Moto forum as well...
When I can hear the other person, I am quite happy with the quality as well
I contacted them yesterday by email about this problem and this is what their reply was:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen by replying to this email within the next 7 days.
Thank you for allowing us to be of service to you.
Subject phone calls Discussion Thread Dear M,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
After each step please, attempt to listen to your music.
1. Increase the volume by pressing and holding the upper volume button.
2. Increase the Media Volume.
From the Applications tray.
Touch Settings.
Touch Sounds.
Touch Volume.
3. Attempt to play a different song. This phone is compatible with the following music files. (MP3, AAC, AAC +, WAV, MIDI, AMR-NB (EFR) AMR-WB, AAC LC/LTP, eAAC+, MP3 &VBR, SP-MIDI, PCM/WAV, MP4, OGG) If you are attempting to play an audio file that is not listed here, it will not work with the installed music player. You can search for a 3rd party music player in the Android Market, or convert your music to one of these formats.
4. Power the phone off and on.
It is also recommended to remove the battery, wait for 15 seconds and then reinsert the battery and power on the device
5. Power Off Bluetooth.
From the home screen, touch the home key.
Touch Settings.
Touch Wireless and Networks.
Touch Bluetooth.
6. Perform a Factory Data Reset.
If you continue to experience issues, performing a Factory Data Reset will clear the phones memory and put the phone back to the original factory default state. Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature; everything is deleted. Nothing stored on the MicroSD will be affected. Your contact and email information is automatically backed up to the Gmail server. Your information will be restored when you login with your user name and a password.
From the screen of your phone, touch the home key.
Touch Settings.
Scroll down and touch Privacy.
Scroll down and touch Factory Data Reset.
Touch Reset Phone.
Touch Erase Everything.
After the phone powers back up, sign in with your Gmail account to restore your phone.
Most Motorola phones have a standard one-year warranty from the date of purchase barring physical or liquid damage. Kindly call our Android Support if the troubleshooting will not work. They will be helping you with the warranty. Please call 800-734-5870 from Monday-Friday 7am-10pm & Saturday-Sunday 9am - 6pm.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at Motorola Home - Motorola USA
Thank you for contacting Motorola e-mail support.
Best Regards,
Leony
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen by replying to this email within the next 7 days.
Thank you for allowing us to be of service to you.
Subject phone calls Discussion Thread Dear M,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
After each step please, attempt to listen to your music.
1. Increase the volume by pressing and holding the upper volume button.
2. Increase the Media Volume.
From the Applications tray.
Touch Settings.
Touch Sounds.
Touch Volume.
3. Attempt to play a different song. This phone is compatible with the following music files. (MP3, AAC, AAC +, WAV, MIDI, AMR-NB (EFR) AMR-WB, AAC LC/LTP, eAAC+, MP3 &VBR, SP-MIDI, PCM/WAV, MP4, OGG) If you are attempting to play an audio file that is not listed here, it will not work with the installed music player. You can search for a 3rd party music player in the Android Market, or convert your music to one of these formats.
4. Power the phone off and on.
It is also recommended to remove the battery, wait for 15 seconds and then reinsert the battery and power on the device
5. Power Off Bluetooth.
From the home screen, touch the home key.
Touch Settings.
Touch Wireless and Networks.
Touch Bluetooth.
6. Perform a Factory Data Reset.
If you continue to experience issues, performing a Factory Data Reset will clear the phones memory and put the phone back to the original factory default state. Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature; everything is deleted. Nothing stored on the MicroSD will be affected. Your contact and email information is automatically backed up to the Gmail server. Your information will be restored when you login with your user name and a password.
From the screen of your phone, touch the home key.
Touch Settings.
Scroll down and touch Privacy.
Scroll down and touch Factory Data Reset.
Touch Reset Phone.
Touch Erase Everything.
After the phone powers back up, sign in with your Gmail account to restore your phone.
Most Motorola phones have a standard one-year warranty from the date of purchase barring physical or liquid damage. Kindly call our Android Support if the troubleshooting will not work. They will be helping you with the warranty. Please call 800-734-5870 from Monday-Friday 7am-10pm & Saturday-Sunday 9am - 6pm.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at Motorola Home - Motorola USA
Thank you for contacting Motorola e-mail support.
Best Regards,
Leony
Peruks
Lurker
I'm not sure if the roaming itself is a cause, but rather another issue maybe tied with the problem. My phone has gone into roaming a few times now, particularly when I go into the grocery store less than a mile from my house. My old phone never went roaming.
Also, has anyone else noticed that the problem seems to be happening at the same time each day. I have to reset my phone every day late afternoon. So far for me, I'm only resetting once a day and it fixes the issue. I've tried restarting first thing in the morning but the problem still happens late afternoon for me. I'm holding out for a fix because I love the phone, but like others, will have to make a final decision by Sept 1.
Alright, I had the "Ghosting issue" happen twice today even after restarting. I was set for Sprint Only so I know its not a roaming issue. I can only say what I was told from sprint when I called. They said they knew exactly the issue and needed to push a refresh to my phone (which I was on at the time). She had me hang up, pull the battery out for at least 30 seconds and power it back up. It did some type of an update and then said it was complete. She called me back to see if it came back alright. I asked her if this was a permanent fix or was she just trying something to help. She said it would fix it permanently. I asked why they were not pushing the update/refresh to all the phones. She replied that they are not sure that this problem it is affecting a majority of the phones and they are doing on a call in basis. She said if anyone else had this problem, they need to call in to have it corrected. I am not sure if this is actually fixing it, but this is the information I got. So far so good.
Here is Phoneareras thread:
Some Motorola PHOTON 4G units suffering from a ?silent call? issue - Phone Arena
Some Motorola PHOTON 4G units suffering from a ?silent call? issue - Phone Arena
Has anyone had this same experience? I have not heard of anyone else that has had success calling Sprint and getting an update like this.
bcrsr
Newbie
Just to report back, 4G on or off made zero difference. FWIW.
I'm going to call them today. I'll let you know what happens.
Just got off the phone with Sprint. The guy I talked to had no idea about this issue. He looked it up on his computer and could not find anything. He suggested I do a factory reset or take it in to the Sprint store for a diagnostic or an exchange. It looks like not everyone at Sprint has been informed on this problem. So I'm going to take it in today to see what they say or can do.