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Help Proximity Sensor issue??

greenmonster14

greenmonster14

Newbie
Hi all,

I absolutely love my Gnex. I got it on launch day, and for the most part I have not had a ton of issues. However, there is one thing that I am having a hard time dealing with, and I'm hoping someone will be able to help me with it. When I dial a number with the stock dialer I have no issues at all. After I connect and when I need to bring up the number pad to enter extensions, voicemail, or whatever else, my number pad "short circuits." I only can describe it like a flickering everytime my fingers come close to push a number. It disappears when I go to push them and reappears when I take my finger away. I almost have to time it right when trying to access my voicemail just to push the numbers I need. I have tried holding the phone in different locations because I am aware that there is a proximity sensor....but it seems to me that what is happening really shouldn't be. Is there a setting I can change? Please help me....I really would like to clear this issue up as its the only thing from making my GNex close to perfect.

Thanks!
 
Do you have a screen protector? If so, is it possible it's covering the sensor and that''s 's screwing it up? The screen protector should have a cutout for the sensor, at least my XO skin does but it has to be lined up right/
 
Download the app "proximity sensor" from the market (free -by AtmoWorker).

Open it.

The readout for "Proximity Sensor" should be:

0: 5.0
1: 0.0
2: 0.0

Those numbers shouldn't change unless something (your finger) comes within about an inch of the proximity sensor which is located just to the right of the ear speaker. When something gets close to that sensor, the first readout should go to 0.0.

If your numbers are any different, take it back to the store and show them you have a bad proximity sensor. Happened to me with my original Droid 2 years ago.
 
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