Verizon. UGH.
Four days ago my signal started going all sorts of crazy: LTE+ to 1X to nothing at all to 3G and round and round it went. I wasn't getting calls or they would drop so that's no good.
I called the next day, of course. I'd already re-booted/re-set the SIM etc. The nice lady was flummoxed because I have an Essential. Once I finally convinced her it was a smartphone running Android 9.0 (so it's a Pixel? NO!) and the issue just started and it's ONLY in my 'hood she suggested I get an extender. Umm. No. Listen to what I'm saying lady! That's not the problem. We got past that (or so I thought) and she asked me to go ahead and open the My Verizon app. I said it wasn't installed and did she really need it? More confusion, 'what do you mean it's not installed? Can you look at all your apps?'. No. No I don't have to because it's NOT THERE!! She insisted I needed it so she could check my phone (that is not the issue) so I installed it, telling her it was going to be a while because...signal issues. It finally loaded and I ran her silly request to check the phone. She told me the reason I was having trouble was because my line was forwarded to another number for 'no answer', that should be undone. Ummm, so I tried to explain Google Voice, that went over like a lead balloon! I asked, very clearly (for the 3rd time) for her to check if there were any reports of issues in my area. She could send an extender if I wanted. No, but thank you for wasting my time and patience!
I just called again. The nice man understood I didn't want an extender but did not understand it wasn't my phone and that he didn't need to look up what it was...'it's called Essential? Who makes it? Is it a smartphone? Oh, Android, OK'. It's my 'hood sir, your towers are broken. Right in the middle of all of this the call dropped. He called back but it went right to voicemail. He called again and it rang, so I answered and I said see!!! He transferred me level 2, thankfully.
That nice lady didn't care what phone I had and made no attempt to send me an extender. She looked around a bit and told me there was a ticket opened, there were other folks in the 'hood who already reported the same issues. She'd be happy to add me to the ticket and it should be fixed as it is being looked into. Thank you, that's all I wanted.
I asked her if the other 2 people had access to the ticket she found. Indeed they do but neither bothered looking.
Verizon. UGH