The brand new high end bricks and mortar store near my house refused to match the price and were a bunch of complete asses. (not the first bad experience) Rude, condesending I will never set foot in the place again. (I did congrat the manager when I left advising that "hey, congrats you have managed to assemble a staff that provides horrible customer service every time I have been in this place, your employees ability to be so horrible at every interaction is impressive. I am sure you are proud"
I went to a mall Verizon kiosk by my office, spoke with a manager and guess what? They matched the price, provided excellent service and now I have a pretty good contact at Verizon. She even waived the $35 restock since the other store was suck a mess.
I would have thought that the experience would have been reveresed. I had always dismissed the kiosk stores as a joke, but no longer.