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I too am in total disagreement with this statement.
If you evaluate the true pros v cons the pros list (from a mobile phone standpoint) blow the cons away.
Lag? My Laptop, manufactured in 2009 (20+ years after the first consumer pc) still LAGS. This is a part of life, to have processes, beauty, power, memory, there will always be some measurable amount of RESPONSE TIME for the processing unit, ALWAYS.
Bugs have been fixed nearly entirely. Flash, Blah. No problems here with Youtube either.
Oh but...
fully customizable
app market
touchscreen
pinch/zoom
custom ringers (8 years ago who'd a thunk...)
internet
radio
personal music
FILES
MOBILE OFFICE
open platform
voice messaging
GPS NAVIGATION
OMG!! this is only the tip of the iceberg, I remember the days of printing page after page of GoogleMaps directions. Did you ever have a BAG PHONE!? Or how about an antenna on your car? Or what about a phone so big it couldn't fit in a portfolio much less your pocket.
If you can't stand these issues then stop whining and go buy a PHONE from a mobile carrier. Leave the SMART PHONES alone b/c honestly, the gains far outweigh the drawbacks and if you can't clearly see this you sir deserve not the right to enjoy the power, freedom and customization that is a smart phone.
Heh...Lag? My Laptop, manufactured in 2009 (20+ years after the first consumer pc) still LAGS. This is a part of life, to have processes, beauty, power, memory, there will always be some measurable amount of RESPONSE TIME for the processing unit, ALWAYS.

Heh...
I've always suspected that most of the whiners were youngsters who never knew what it was like in the early days when you could take a nap while Lotus 1-2-3 recalculated a spreadsheet. Life seems to have become all about instant gratification and one of the consequences is that a lot fewer people know what a rose smells like anymore.
Oh well, better them than me.
Pete
I am only 27, but intelligent enough to see how quickly technology moves, and even more quickly the rate at which we forget how things "use to be".The Hero is a flop folks.
Think of it this way: The iPhone evolved into the iPhone 3Gs and will continue to evolve. Meanwhile, the HTC Hero is already dead. It will evolve into nothing because it was just a stopgap product as HTC tries to come up with a product that can compete with the iPhone.
1. Hero development is over
2. The Hero was not a stand-out in sales
3. The Hero won't receive any real updates because it is a 1st generation Android phone that cannot hack android 2.1 according to HTCSource: "Due to 3D issues it sounds like 1st gen android phones will not get android 2.1"
4. While sense may evolve to get rid of its ergonomic failures, we will never see it on the Hero
All HTC is doing is throwing poop at a wall to see what sticks. They are just building "novelties" as they search aimlessly (they are throwing poop at the wall with a blindfold) for a successful competitor for the iphone. When some HTC phone becomes successful SALES standout they will take that phone and re-refine it as a flagship phone.
This article was a great read at breakfast yesterday morning on my hero, which I actually like (I came from a 3 year old Samsung A707
I must agree with OP as I read this entire thred on my hero while texting 2 or three people then took a phone call and a smoke break to realize that I bought a piece of flug poop that could never be upgraded I cryed. ****. wait you mean that HTC nor Sprint has anything to do with the ******* OS upgrades and independent devs can customize them for any damn phone with Android on it and most of my apps are developed third party so even if Sprint and HTC say f the hero I can still use the app store damn I love this piece of flung poop
I like my hero, but i was trying to base my evaluation of its success on something more objective than whether i like it or not: primarily sales and if the form factor survives into the future.
As i write this on my hero from an airport crew lounge, i too am amazed by what these smart phones are capable of these days. I do like this phone, which apparently i did not convey very well in the last sentence of my first post.
There are two comments i'd like to reply to....
First, cirehawk, regarding my "4" comment, i like sense, but it has a long way to go...i don't think we will see the next _version_ of sense on our heros. There are a lot of things that suck about 1.5 and this version of sense, but those are not part of the hero conversation. Just rather whether the phone is worth the time and money to update for htc.
Second, lots of folks don't seem follow my ideas about the name of the phone. It doesn't matter what the phone is called; but more that the basic form factor of the phone continues into the next version. None of htc's 2010 roadmap phones have the look or feel of the hero. Sure, its possible that a hero2 could come out, but i don't think this phone is successful enough to warrant that.
However, i will happily admit i am wrong if an android. 2.1 release with an updated SenseUI actually gets released. If the phone has the sales base to warrant it, and the performace to handle it, then it must have been enough of a success for htc.
Look at all the negative feedback on this phone. Before AND after the supposed "fix it" update. Just seems like the negs outweigh the positives for this phone. Don't get me wrong i like what the potential is, but until this phone is free of Lag, bugs, video (youtube) problems and flash disappointments it simply fails to deliver what it claims to have. I will call it a lifesaver at work b/c I can listen to ESPN radio w/ the ESPN radio android app. So I refuse to return it.