• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Samsung Galaxy Europa Text Problems

As Samsung have now hopfully cured the problem would it be worth starting a new thread explaining simply how install the new firmware for the less nerdy out there that just want a phone that works?
 
Yes a new thread may be good, i am stuck in bed with a bad cold right now. Still NO duplicate texts for me. Woohoo!
 
I bought my phone a week ago from carphone warehouse. I am on a SIM only contract with Vodafone. Phone has been ok all week and then today I got a text from an O2 phone and it repeated 6 or 7 times. I haven't bothered loading the software that came with it, but if it happens again, it looks like I will have to.

Samsung should test their software properly before releasing it. I won't be buying another Samsung phone.

Please tell me that they don't write software for aircraft systems...!!
 
Hi ... new member here.
I bought the Samsung Galaxy 5510, which is similar to the Europa but runs Android 2.2 and has a QWERTY keyboard tucked under the screen. I've put my o2 payg sim into it on Friday, and yesterday when I received a message from another o2 user, I have received the same message around every 3 to 15 minutes.

I'm pleased that the Europa seems to have a solution now, but I'd appreciate some advice on where I stand, having a different handset? For the record, I bought it in Germany and I really don't want to return it, I'd like to have the bug fixed. Is it the responsibility of Samsung UK or Samsung Germany to help?

Advice and suggestions much appreciated.
 
I bought this phone for my daughter via Tesco mobile (O2 network). Admittedly I had read on the forums of the multiple text issue, though had hoped it was resolved. We soon found out it wasn't. I agree it's a very poor show on the retailers for continuing to sell these devices. Tesco mobile referred me to Samsung support (0845 7267864), and I logged a fault with them. I was advised by Samsung that the issue was with the model phone not communicating correctly with the mobile network and they were working on a fix and I would be told when it would be available. They never took my email address, so I assumed they'd call! Well they haven't. Having read the thread about firmware 2.1 update 1 being available I upgraded. First upgrade via KIES just hung. May have been due to my Windows 7 account not being an administrator, so ran it under a administrator account, and it upgraded within 5 minutes. Well now we wait and see. My daughter will soon tell me if she gets multiple texts again, if so, I'll be onto Samsung again.
 
gazuk2003 said:
I can confirm the same as "SteveGad", i spoke to O2 and they said that there engineers are dealing with the issue, but annoying they could not give a time frame.

Oh well will have to see......
Click to expand...


sorry to break it to you guys. Anyone calling o2 will get fobbed off with the engineers are working on it but we do not have timescale at this time. does that sound about right?
The reason I know this is cos I work for o2. problem is the issue is only arround for people using the o2 network. anyone on other networks aren't effected. o2 do not active support the galaxy europa because they dont sell it. anyone using one probably got it from carphone warehouse or phones4you. because of this they wont bother looking.
from what i can see its to do with the message centre and how the phone communicates with it. when the phone recieves a text message it should tell the service centre that it as been recieved. in the case of the o2 service centre this isn't happening so the centre just keeps resending. please bear in mind that this is simply an educated guess on what could be happening.
i spoke to someone the other day who had been on the phone to samsung and been told that they are working on a software update for this but is is nowhere near ready yet. think this is probably a fob off again but i'm going to call them myself tomorrow so i'll update tomorrow.
one thing to think about that solved it for someone that posted on another website is to manually update yourphone to android 2.2. this fixes the sms fault and also enables apps2sd without the need for rooting. bear in mind that it may void your warrenty though so be careful.
i post again tomorrow when i've spoken to samsung.
 
crisfll said:
The reason I know this is cos I work for o2. problem is the issue is only arround for people using the o2 network. anyone on other networks aren't effected. o2 do not active support the galaxy europa because they dont sell it. anyone using one probably got it from carphone warehouse or phones4you. because of this they wont bother looking.
Click to expand...

I brought mine from a O2 Store in Essex in late December.
 
Hi folks - first post on here so play nice :p

Anyway, I am an Android Virign.. got my first one for my Birthday yesterday - the Europa..

I had heard about the repeat text problem so as soon as I got it out the box yesterday I downloaded and installed Kies (after searching the hell that is Samsung's Website!) as soon as I connected the phone it said a new firmware was available and I updated to it version PDA:JK3 / Phone:KA1 / CSC:JK1 and so far no repeat texts.. My wife is O2 and has sent me 3 texts and so fa none have repeated!
 
Welcome to Android Gattancha (only Android since Christmas day myself)....the firmware you mention is the same as the version that solved it for me...so fingers crossed for you! :)
 
crisfll said:
problem is the issue is only arround for people using the o2 network
Click to expand...
Reading the forum posts here, I don't think that is true. I am on T-Mobile and suffered the problem but a lot of my friends are on o2, so the problem affects anyone on o2 and anyone who texts to an o2 phone.

crisfll said:
probably got it from carphone warehouse or phones4you
Click to expand...
Best Buy actually

crisfll said:
from what i can see its to do with the message centre and how the phone communicates with it
Click to expand...
Agreed!

crisfll said:
I spoke to someone the other day who had been on the phone to samsung and been told that they are working on a software update for this but is is nowhere near ready yet
Click to expand...
The update is out there, I have it. However, it has not arrived to everyone via Kies yet - see other posts in the Europa forum
 
Lo all, 1st time Android'er here ( I have an Iphone I'm afraid), and I hope this is of use to someone.

My other half needed a cheap new phone and I found a Europa via Carphone Warehouse at a ridiculous price of
 
crisfll said:
sorry to break it to you guys. Anyone calling o2 will get fobbed off with the engineers are working on it but we do not have timescale at this time. does that sound about right?
The reason I know this is cos I work for o2. problem is the issue is only arround for people using the o2 network. anyone on other networks aren't effected. o2 do not active support the galaxy europa because they dont sell it. anyone using one probably got it from carphone warehouse or phones4you. because of this they wont bother looking.
Click to expand...
You seem a little uninformed if you work for O2 in the UK - Galaxy Europa is available both in O2 high street stores and O2 Online and has been for quite some time.

Like others on here, I was fobbed off when I contacted O2 and told the issue is with the phone, not the O2 services so I should update the phone using Kies. Samsung were more forthcoming and said it seems to be a comms issue but whilst the bulk of issues are on O2, it does affect other networks and they were working on a fix that would be out by the end of the month.

I haven't been able to test the new update as yet since I bought the phone for the missus as a birthday present and she's not getting it early!
 
Yep O2 certainly do sell the Europa. Though my understanding from another O2 employee is that they have stopped selling them untill the issue is resolved, but I saw 1 on display for sale in an O2 shop last week.
 
UPDATE!

My Samsung Galaxy Europa has arrived back from Anovo (O2 Repair Center) this afternoon!
You may remember my post last Thursday? If not, In short it got sent away by my local O2 Store to Samsung / Repair Center so that the Fix/Update could be put on my phone.
Anyway - It's now running...
Firmware Version: 2.1-update 1
Baseband Version: I5500ADJL1
Kernel Version: 2.6.29-perf root@SE-S608 #1
Build Number: ERE27.XWJK3
[/URL]
And just to be sure I had the latest, I hooked it up to Kies 2 which said...
'You already have the latest version'
Current Firmware Version: PDA:JK3 / PHONE:JL1 / CSC:JL1
Latest Firmware Version: PDA:JK3 / PHONE:JL1 / CSC:JL1

Now... has it solved the Text Message Problem?
I am going to say yes for the time being. I will update again in a few days time.

I also have noticed that so far and I have reinstalled everything I had before, same settings as before too - It seems to run a tad quicker!

Anyhoot... Pics & Letter!

http://i53.tinypic.com/13ym63l.jpg - Unboxed!

http://i52.tinypic.com/2h34gba.jpg- The Experts Opinion!
 
Thanks WWUK, seems o2 are starting to pull their finger out. Interesting my baseband number is different to yours (i5500XWKA1), but I haven't got a scooby what that means anyway :)
 
Just got phone back from O2 repairs which they've had since 10th Jan. Allegedly problem fixed but wife sent me text in shop and surprise surprise repeating texts. Shop then tell me they've had an email with a link to get updated firmware. As they couldn't or wouldn't do it in the shop I now updated at home.

Why this wasn't done while being repaired is beyond me but from what I've seen so far about O2 I'm not surprised.

Same firmware version as earlier posts so keeping my fingers crossed!
 
ok people,
i bought an "europa" at the weekend without knowing about this text problem and guess what?, I opened the box turned on the phone and guess what?>> repeated texts all night!! so after a row with the carphone warehouse ,for nearly an hour !!, they agreed that I could return it for a full refund!!! result ehh!! so knowing this we decided to try the new update first using kies 2 , to my amazment this has fixed the problem!!!
I was feeling a bit guilty for my ranting down the phone but they do deserve it fOr selling me the phone knowing there are problems!!
I hope this helps someone out there!!!
tataaaaaa!!!!!!:):):):):):):):):):):):):):)
 
dont know about all the people having problems with updating. My only issue with getting the update was actually updating kies. Because it is a such a crappy piece of software, I everntually had uninstall everything kies-related on my computer and then install the new version... twice! however, when I did get the firmware update it worked a treat and ive had no repeating texts for a few days now
 
Morning all..

Glad to report no repitition of texts at all - though my phone did decide to jam up twice - one just as I was going to bed and again this morning as the alarm was going off.. still pulling the needles out my back from the wife!

miesc - I to was wondering why Kies (Keys?) weighs in at a hefty 100Meg when there is nothing obvious in it.. oh well
 
Well still cant Kies to update,still saying ive got newest frimware JK1.Spoke to Samsung Tech and they told me i need JL1 and ive got to go to a Samsung dealer.Im going tomorrow so hopefully they can update the damn thing, if im having this trouble now hate to think whats gona happen when we finally get Froyo.
Tell you what, this Kies V2 is crap, i want the old one back.
 
aprenrut said:
Just got phone back from O2 repairs which they've had since 10th Jan. Allegedly problem fixed but wife sent me text in shop and surprise surprise repeating texts. Shop then tell me they've had an email with a link to get updated firmware. As they couldn't or wouldn't do it in the shop I now updated at home.

Why this wasn't done while being repaired is beyond me but from what I've seen so far about O2 I'm not surprised.

Same firmware version as earlier posts so keeping my fingers crossed!
Click to expand...
Hi, this link can it be used for all Europa's do u think?
Could you post it so I could try,plz.
 
You must log in or register to reply here.
Back
Top Bottom