armeck
Newbie
It is sad that so many people are ok with defective products these days... Just because it is a first run doesn't absolve the manufacturer of responsibility.
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Samsung getting Class Action Law suit soon?
- Thread starter whitenerj
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- samsung captivate
It is sad that so many people are ok with defective products these days... Just because it is a first run doesn't absolve the manufacturer of responsibility.
Big Pope Daddy
Newbie
Of course not, but I also have yet to hear it is a HARDWARE issue...
Like I said, within a very short period of time after the release, people knew of it...It would be like anyone now, just a few months after iphone 4, joining a CA against Apple for the antenna issue....you have plenty of opportunity to know of it, and you still choose to buy it.
Infomercials would still not be around if CA's were done for each as advertised.
I just think that people are sue happy...and this is one more example.
I'm on my second Captivate and still having GPS (and other) issues. At this point I am past my 30 day trial period and am locked into the phone. I waited because Samsung said they were working on a fix and I liked the phone otherwise. I need my GPS, that is one reason I justify spending this much on a phone. However, even if I didn't need GPS I would still complain because I do not like paying to beta-test supposedly finished products. I will give Samsung a little more time to get the issue fixed. If they can't, then I will ask for a replacement that does work. If that option fails, I will ask them to take the phone back and undo my contract renewal. If that option fails, then I will be forced to seek other means of getting this undone.
Even with Antenna Gate not resolved, my iPhone4 can find me in seconds and doesn't lose lock. Look at the countless videos out there that show the lock/loss of lock condition with the Galaxy S phones. Besides the lock, you also have the accuracy issues. I refuse to pay top money for a phone and just accept it for what it is. The fact that Samsung kept selling a defective product should tell you the story behind the Galaxy S GPS issues.
Big Pope Daddy
Newbie
And that sounds like the right way to do it...not jump straight to the sue method. At least IMO.
I do remember the old days when you got something that you thought didn't live up to what you expected...you made sure the people that you knew were told how bad it was, and you just didn't buy their product anymore. It is a different age we live in now....sue first seems to be the new motto.
But the way myrv laid it out seems like the logical path to take.
Samsung said they released a fix for the GPS software in JH7, but it didn't help me or many others. Regardless of whether the problem is software or hardware related, it still doesn't work.
People "know of it" because of forums like these, not because Samsung has owned up to it. They still sell the phone claiming the GPS works reliably after the update, which it does not.
A working GPS unit in a smartphone is something we have come to expect. All other modern smartphones advertise a working GPS unit and deliver a working GPS unit. The Galaxy S does not deliver a working GPS unit, and you want to give Samsung a free pass?
And Samsung is "let's shove this problem under the rug"-happy. I can see whose side you are on.
I wish lawyers didn't have to get invovled, and I gave Samsung their time with the promised September GPS update. They failed, and they should know we are not just going to let them get away with it.
There is no other high-end Android phone with AT&T to switch to. Also, Samsung said they would have the GPS fixed in September -- which was conveniently after many of our "30-day return windows" expired. Samsung still has my money for a phone that was advertised with a working GPS, or at least a GPS that would be fixed -- nothing that Samsung came through on.
We are not suing first. This phone has been out for months broken and it is passed their time they claimed it would be fixed.
I have had this phone for 3 months and although the GPS works some of the times, it's not nearly as good as my 3GS from last year. I wish there was no lawsuit involved, but if we don't what is stopping Samsung from just ignoring the problem outright and say all you have to do is to turn on the wireless assist on it's fixed. They can then sell a gazillion more broke ass phones and make tons of money selling broken equipment.
Would you like the A/C in your car to kinda-sorta work some of the time? What if you take it to the dealership and they kinda-sorta fix it by telling you that you just have turn on the car and shut it off 4 times in a row for it to work, would you call that a "fix"? And then they tell you sorry, you drove it for 7 days, can't return it.
Would you like the A/C in your car to kinda-sorta work some of the time? What if you take it to the dealership and they kinda-sorta fix it by telling you that you just have turn on the car and shut it off 4 times in a row for it to work, would you call that a "fix"? And then they tell you sorry, you drove it for 7 days, can't return it.
DeerChaser
Newbie
amen!
ScuroRaven
Well-Known Member
will someone show where samsung said that the update was going to fix the issue? In everything I have read from samsung about the update, not once have i seen where they said it had to do with the GPS. Infact, I believe they officaly said it was NOT a GPs fix. The issue has to do with the fact that the GS phones use a different/newer format of GPS chip then the others phones. They are the first line of phones to use them. Android 2.1 simply does not have the proper drivers for the chip. As for the claim of when they said to fix it, all they have said is "this year". The Sept date given was for the UK version of the phones, which they did meet. If the "fix" is publicly available by Dec 31st 11:59 PM (( give or take the time zones)) then they kept their word.
This is much like HTC stating that the Magic/Mytouch would have 2.1 (( some claims even says 2.2)) "Soon". They have been saying that since march, which the update is still not officially out.
This is much like HTC stating that the Magic/Mytouch would have 2.1 (( some claims even says 2.2)) "Soon". They have been saying that since march, which the update is still not officially out.
Big Pope Daddy
Newbie
A cell phone is still a want not a need right?
Who cares if it is the only high end Android available. As the poster above stated, if you go thru the right avenues, and it does not work, so be it. But I am sure that 90% of people just want to complain here on the forums and at their ATT dealer, and not to Samsung....
I am not on Samsung's side, just reason's side.
So sue if you want to....go for it!!! LOL!
Who cares if it is the only high end Android available. As the poster above stated, if you go thru the right avenues, and it does not work, so be it. But I am sure that 90% of people just want to complain here on the forums and at their ATT dealer, and not to Samsung....
I am not on Samsung's side, just reason's side.
So sue if you want to....go for it!!! LOL!
CrimsonPride
Android Expert
A car is not a NEED either, but if you buy one and the A/C doesn't work I'm sure you would be pretty pissed if they told you that it drives fine, which is what the car is for, and that all you need to do is open to window to get some air in...
One of the reasons I got the Captivate is for the Navigation, which won't work if the GPS is bunk. I sent email to AT&T and they gave me the big FU you can't return it cuz it's past 30 days and they ONLY support ATT NAV for GPS.
I returned mine just shy of 90 days, took a lot of calling around (Support, Warranty Center, Android Support Group, Local Store, Showed up in person, etc.). I provided lots of documentation showing how the entire Galaxy S line is impacted by the issue and not just AT&T.
You can also go through BBB, AT&T will be forced to answer the complaint and work with you. The good thing here is that it doesn't take much to prove that the GPS is busted. However, be polite and have the facts, don't call with an attitude and try to run them over. Explain your situation and your concerns. The store that helped me is awesome, the manager there is a good listener and they really go out of their way to help customers. So you can try a different store as well if the first one didn't work for you.
I got an iPhone4 and let me tell you, wouldn't trade it for the world. Everything works as advertised, my GPS finds me in seconds and doesn't veer off like the Captivate did nor does it lose locks. I wasn't looking to root my phone or load a ton of ROMS, just wanted a smartphone with nice specs and one that performed as advertised. Like some of us on this forum, I'll never buy another Samsung phone ever again. I feel bad for AT&T folks who will soon be given the option to buy a Windows Phone 7 (Focus) made by Samsung, specs look awfully familiar to the Captivate. Wonder if it has the GPS issue as well?
I don't blame AT&T or Android OS for the issues with this phone, strictly a Samsung thing we are talking about here. Sad to see how they are pushing the Galaxy Tab and new phones with 2.2 but yet you see the Galaxy S owners with busted GPS and running 2.1. I hope some of the reviewers take note of the Galaxy S fiasco and check the GPS on all these devices when doing their reviews. Samsung needs to be called out for this mess.
You can also go through BBB, AT&T will be forced to answer the complaint and work with you. The good thing here is that it doesn't take much to prove that the GPS is busted. However, be polite and have the facts, don't call with an attitude and try to run them over. Explain your situation and your concerns. The store that helped me is awesome, the manager there is a good listener and they really go out of their way to help customers. So you can try a different store as well if the first one didn't work for you.
I got an iPhone4 and let me tell you, wouldn't trade it for the world. Everything works as advertised, my GPS finds me in seconds and doesn't veer off like the Captivate did nor does it lose locks. I wasn't looking to root my phone or load a ton of ROMS, just wanted a smartphone with nice specs and one that performed as advertised. Like some of us on this forum, I'll never buy another Samsung phone ever again. I feel bad for AT&T folks who will soon be given the option to buy a Windows Phone 7 (Focus) made by Samsung, specs look awfully familiar to the Captivate. Wonder if it has the GPS issue as well?
I don't blame AT&T or Android OS for the issues with this phone, strictly a Samsung thing we are talking about here. Sad to see how they are pushing the Galaxy Tab and new phones with 2.2 but yet you see the Galaxy S owners with busted GPS and running 2.1. I hope some of the reviewers take note of the Galaxy S fiasco and check the GPS on all these devices when doing their reviews. Samsung needs to be called out for this mess.
Big Pope Daddy
Newbie
And that is why you would need to go thru Samsung. ATT is not having the issue with GPS, Samsung is.
I have owned a 1995 Dodge Intrepid...it was known for 3 issues, Air conditioning going out, water pump going out and transmission going out. I babied that transmission like no other, but the other two things did happen. It was a known problem on that line of cars. I bought the car knowing that this was their history. Should I hold Dodge accountable for me buying something I already knew was a potential problem?
Sure, the ones that got this when it first came out have a gripe. If you choose not to do research on something like a cell phone, at this point, that is kinda your bad.
But, as I have said, take the right avenues to take care of the problem. If Samsung doesn't take care of it, have at it. My statement of us (Americans as a whole) being sue happy is an accurate one. If Samsung wants to stay in the cell phone market, word of mouth is one of the best or worst things for you....
I am waiting for my Captivate to arrive today (Dang AZ Tornadoes of all things!!), but I am not going to sue if it does not work. I spent a whopping $60 on this phone. I am not planning on leaving ATT. So, if it doesn't work out, I will find another phone that will. I rolled the dice, I have to understand that I may not like the phone. Who knows.
As I said, the ones who bought when it first came out have a whole lot more of a gripe for sure. And if they used the proper channels and have had no luck (ATT, Samsung, retail store you bought from, etc) then utilize that powerful word of mouth feature God gave you naturally, and tell your friends how Samsung wronged you, and affect them on their bottom line. I really hate to break it to you, but Samsung may lose in a CA, but it's just the customers who are gonna pay for it.
1995 Intrepid had been out since 1993, you had 3 years to know about it.
I got the phone 2 days after release so no prior history. And as for all the mechanical car problems it's completely different since they are mechanical parts and they will eventually wear out and need replacement before the whole car becomes useless. They are mechanical part and again, tend to wear out over time. I don't think you have to replace the GPS chip after x amount of hours of use, specially since most of the captivates seem to have this problem right off the bat.
If 50% of the Intrepid's water pump took a dump 3 months after ownership you better believe Dodge would do a recall and fix it BEFORE the people got together for a lawsuit. That is a reason the recall exists for industry, to keep customer happy and fix problems before they turn into a lawsuit. I wouldn't mind if they gave me credit towards a different phone, but as of now, I can't exactly call Samsung directly and expect them to take my phone.
As a note I do agree that this country is lawsuit happy and I don't support frivolous lawsuits, but when you purchase something with features and they don't work for a majority of the population then you have a good case especially if Samsung knew about the problem and hasn't done much for a few months. You think if apple didn't give out the bumpers they could win a class action lawsuit? Suing someone because you were negligent or ignorant is one thing, but suing a company because they sell you something that 1/2 works and won't take it back is another. Lawsuit is a very effective tool to get large corporations to give consumers the product they advertise. Samsung has already made a crap load of money from Galaxy sales and there really is nothing to stop them from just cutting their losses and sticking you with the phone.
Word of mouth in theory is great and all, but it really doesn't hurt a multi-national corp as much as, say Dodge who is mostly domestic. Audi/VW was given the bad name with electronics in cars, but they were selling just fine everywhere else. Fiat just cut their losses in the US and said screw it, they are doing ok Europe.
PS. Wow, didn't think I had this much on my mind!
To be fair, it was already known that the international SGS had been having problems for a month before the Captivate or Vibrant were released stateside. This thread: http://androidforums.com/samsung-galaxy-s/104872-gps-issues.html was started on June 20th, 2010, which in the legal world, is called "constructive notice" (3 years of law school finally had a use!).
i guess we are the only 2 that the GPs is working. never had a problem since day 1