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Help Signal drops completely - HTC Desire S

My network provider (talkmobile) haven't pushed the update out yet either. I called them but the woman insisted it's HTC who send push the updates out, in her words 'I have a HTC and that's what happens'.

Anyway, I got fed up and sent it back to HTC for repair. Came back with the latest firmware and all seems to be working fine. I was a little worried after hearing what people had been saying about sending their phones to HTC. However, I sent it on Friday, tracked it and it arrived at HTC Monday, and it was back with me on either Tuesday or Wednesday.
 
My wife got a ds about three weeks ago. She started having problems after about a week. The o2 network kept going off. The only way she could get it back on again was to go to settings then wireless networks then press o2 then t- mobile then back to o2 after that it would come on. She got her phone from buy mobiles . Net . She tried a new sim card , still the same. She has phoned buy mobiles . Net. They are going to phone back on Monday . She should get a new phone as it is under 28 days. Don't know if this will solve the problem.
 
ROBERTDOWNIE27 said:
My wife got a ds about three weeks ago. She started having problems after about a week. The o2 network kept going off. The only way she could get it back on again was to go to settings then wireless networks then press o2 then t- mobile then back to o2 after that it would come on. She got her phone from buy mobiles . Net . She tried a new sim card , still the same. She has phoned buy mobiles . Net. They are going to phone back on Monday . She should get a new phone as it is under 28 days. Don't know if this will solve the problem.
Click to expand...

It's a software issue so the only way a new phone will solve it is if it either has the updated software or she gets a different phone.

I thought o2 had pushed out the update? Has she checked for updates?
 
Still no update from T-mobile. My Desire S is brand-spanking new (mid-november) and I've been having these problems from the word go. After trying all kind of fixes I'm glad I've found and read through this thread, but I can't understand what's taking T mobile so long. Will try another phone call tomorrow.
 
Anyone still waiting should take matters into their own hands. There is plenty of information on this thread (and often repeated) as to your options, but you do have them from fixing it yourself to changing to a different model of handset.
 
you wanna solve your disconnections problem ? switch to vodafone...at least that worked for me...but then i live in malta...i changed sim card...got all the latest updates available...nothing worked...now i`ve come to the conclusion that the problem all along was the carrier
 
schnide said:
Anyone still waiting should take matters into their own hands. There is plenty of information on this thread (and often repeated) as to your options, but you do have them from fixing it yourself to changing to a different model of handset.
Click to expand...

Indeed. I just thought it might be helpful for others watching this thread to confirm that another T-mobile customer hasn't received an update yet. Another unhelpful call to T-mobile later and they're knocking some of the cost of my contract off, and claiming the update will be pushed out soon. No harm in keeping people up to date with what's going on! Should the issue continue much longer (only had it since mid-november) I'll obviously have to take further action.
 
Yes, we can take matters into our own hands by rooting or partially rooting the phone (instructions great thanks!) I just haven't had time. Really T mobile (who I pay my money to) should be doing the messing around for me!

I reckon taking the matter into our own hands also means as many people as possible complaining to T mobile, threatening to leave the only UK carrier not to have provided the fix yet and getting money off our contracts...

So to help with that here's some key words to help more folks find this thread and ring them!!

T mobile Desire S late texts messages coming late arriving late delayed text messages 2.3.5 update no signal lost problems doesn't find signal low poor reception bars going up and down dropped calls etc!!

there we go that should do it...

edited: rang today still have no release date they've halved price of my contract for next 3 months meantime..
 
Hi All,

Just to say that Virgin UK have finally pushed out the 2.3.5 update and HTC Sense 3.0 update today and so all you T-Mobile customers can't be far behind.

Thanks a lot to everyone on this forum for all the help and support over the last few months.
 
tobarac said:
you wanna solve your disconnections problem ? switch to vodafone...at least that worked for me...but then i live in malta...i changed sim card...got all the latest updates available...nothing worked...now i`ve come to the conclusion that the problem all along was the carrier
Click to expand...

Then you are categorically wrong.
 
I find that I my calls and texts arrive late or go through to voicemail when I'm connected to Mobile Internet. I think my HTC Desire S, when its connected to the internet, gets into its head that its a computer and answering calls and texts are a bit beneath it! What I just do is have the mobile widget on my home screen so I only have it - and only it - switched on when and if I need to use the internet and then switch it off if I'm not. When its switched off I still get calls and texts, the signal is fine and the plus side is the battery lasts a lot longer. I've also made sure that my mobile signal is GSM only as that is more reliable, though a bit slower.

Okay, I guess that some other people would think that it should be able to manage to do all things together but seeing as my last phone was a Nokia 5800 XPressMusic and I have this one on a good deal then maybe I'm happy to compromise a bit and I still love all the things that it can do and so am prepared to put up with some of the little glitches it does have as no phone is perfect. Compared to phones a couple of years old, these are still amazing phones. Anyway, I work on computers at work all day and they keep crashing and photocopiers get jammed with paper so I guess smartphones are going to play up anyway!

As Scotty said in Star Trek once "The more they try to overtake the plumbing, the easier it is to block up the drains"
 
still no update for me on t mobile!!!!!!!!!!!!!!!!!!!!!! any other t mobile people had\not had the update yet??????????
 
Hi, T-mobile HTC Desire S user here. Been having the signal dropping issue for months. Here is my latest conversation with HTC. No help whatsoever, but at least they know I'm pissed off with them now. Think I'll be rooting the phone myself at this rate.

Kaylee: I understand you are currently experiencing signal issues with your device and delayed text messages.
Kaylee: Can you please confirm have you tried your sim card in another device or a different sim card in your device?
XXXX: yes i have
XXXX: and it is not a coverage issue
Kaylee: Ok. I would suggest to perform a factory reset on your device. A factory reset normally resolves any bugs or gliches in the software. It will refresh the software.
XXXX: i would really rather avoid having to do another factory reset, i have had to do it once before for another problem i had. I also know for a fact that it will not solve this problem, unless it updates the software version from 1.47
XXXX: which i'm sure can be done without a factory reset
Kaylee: I am sorry to hear this.
Kaylee: You can check for software updates on the device by going to Menu, Settings, About Phone, Software Information, Check Now
XXXX: it says there are no updates available.
XXXX: for information, I am on Android version 2.3.3, HTC Sense version 2.1 and software number 1.47.110.3
Kaylee: Ok I see. All I can suggest is to perform a factory reset. There are no further updates that have been released.
XXXX: Can you please check your records for other people who have reported this problem and found a solution? There are a lot of people on this forum who have had the same problem: http://androidforums.com/htc-desire-s/396171-signal-drops-completely-htc-desire-s-9.html
Kaylee: I will pass your feedback along.
Kaylee: Unfortunately I cannot look at online forums. I do not have access.
Kaylee: Is there anything else I can help you with today?
XXXX: i have read that Sense 3.0 has been released and have seen it on a friend's HTC
XXXX: why have i not had this update?
Kaylee: I can confirm that it has been released. As you can appreciate it cannot reach all devices at once. Therefore it is a rolling process.
Kaylee: All I can suggest is to keep searching for the update.
Kaylee: Is there anything else I can help you with today?
XXXX: Could you also pass on the message that I will not be buying another HTC as I have had endless problems with it, and seemingly this one cannot be solved without rooting the phone and downgrading the sofware to a previous version
XXXX: which is not very satisfactory
XXXX: this issue makes my phone extremely unreliable, and people regularly cannot get through to me
Kaylee: I am sorry that you feel this way. I completely understand your frustration and dissapointment with regards.
Kaylee: I will pass your feedback along.
XXXX: i cannot believe that HTC are not aware of this widespread issue
XXXX: can you just confirm for me that there have been other reports of this issue?
XXXX: as i know people have reported it
Kaylee: Yes I have come across similar issues before.
XXXX: were you able to resolve them?
Kaylee: Unfortunately not. I have been forwarding information to our escalations department for further investigation however unfortunately as of yet there is no solution.
XXXX: OK, so HTC are looking into the problem then.
XXXX: As I said, i will not consider HTC the next time I upgrade. Thanks for your time, though
Kaylee: Thank you for contacting us. I hope you have a great day.


 
kid ill said:
Hi has anyone on t mobile received an update yet?
Click to expand...

Yes. Me. I'm with Virgin Mobile which uses T-Mobile. Is that the same thing?
I have a Desire S on 2.3.5 after the update and today I had the drop out thing happen for the first time. I worked out it was a phone problem and restarted it. All ok after that. Does this happen a lot? I'd been playing with bluetooth pairing to my new car and didn't realise I had no signal so thought it wasn't a compatible phone, but after the restart it fired up first time. Joy!
I thought it was maybe because I had wifi and bluetooth all on at the same time, , but apparently not.
 
I am also experiencing these issues - it's so frustrating. I am with O2.

I am on a Desire S, which I rooted when I received it in Nov 2011. I have been runnning MIUI ever since. It worked fine until the end of Jan 2012, when the signal issues started happening. It seems to have signal until you touch it. When you pick it up, the signal drops to 0 and an X is displayed. There's a couple of places in London where it all works fine, and I guess these must be areas of extremely strong O2 signal. Everywhere else, it's intermittent at best.

So far the steps I have tried to rectify it are as follows:-

1. Flashing various radios - I have tried 4 radios so far, and all exhibit the same issues.
2. Returning to original ROM - this was done with the shipped radio, and stil lthe same issues arose
3. Wiping and trying a fresh Cyanogen 7 install - same issues
4. Wiping and trying a fresh Endymion 3.4 install - same issues

So now I am back on MIUI 2.2.17 wondering what else I can try. Does anyone have any ideas?

Cheers!

UPDATE - I've now tried practically everything described here, and the phone still won't get a good connection to O2...

5. RUU downgrade to RUU_Saga_HTC_Europe_1.28.401.1_Radio_20.28b.30.080 5U_38.03.02.11_M_release - same issues
6. RUU flash to RUU_Saga_O2_UK_1.31.206.1_Radio_20.28b.30.0805U_38 .03.02.14_M_release - still no joy
7. Flashed back to the generic European version, as the O2 version seems to be for another country (voicemail shortcut is 123).
8. Throughout the changes, I have tried the various "preferred network type" options in the *#*#4636#*#* menu, to no avail.

So now my phone is totally stock, and with the 1.28.401.1 ROM, which is how it originally came, and it is still exhibiting these issues. If I scan for networks, it shows Orange, T-Mobile, 3 and Vodafone, but no O2.

I have sent a message to HTC asking them about this, but I was wondering if anyone had any ideas or recommendations?
 
Shock Horror i cant believe this

I have a T-Mobile branded Desire S & have been experiencing the same issues as all of you for months & have tried various things apart from the whole rooting thing.

Lost count of the amount of time spent on the phone to HTC & T-mobile with T-mobile stating they dont have an update & dont know when they will get one out.

So in order to amuse them & so that maybe they would exchange the handset I gave the phone into a store for repair a couple of weeks ago.

Got it back yesterday & to my complete shock

they have upgraded the software to 2.3.5 with Sense 3

how the hell did they manage that if they are saying the update isnt ready.

but hey it looks like its on there, will see over the next few days whether my issues still exist.

cheers

Bart
 
Drop outs especially over night, when I really need my phone connected to a network at all times. (That's kind of the point of a mobile phone really isn't it? Not something you just play games on :rolleyes:)

I am on T-Mobile with Desire S

Can anyone explain why the update isn't available to people experiencing the problem? :confused:
 
Hi guys,

I have had this issue since recieving my new Desire S which incidently was a replacement for the previous Desire which is now discontinued.

When I first reported it I was given the usual spiel of "try another sim card, try your sim card in a different hand set, try a new sim card, try resetting your phone etc etc".

Eventually someone in the T-Mobile store admitted there is a problem with the software I am running and the simple solution is to upgrade it to the latest.

This in itself poses a problem however being as my phone hasn't offered me the chance to update my software manually, no one in the T-Mobile stores have the laptops containing the software that they all claim the other stores have ("Oh we havent got one here, but if you travel to X store then they do" - "They sent you to us? no we don't have it, try Y store another 30 miles away" and so on).

I eventually gave up trawling the net and only finding unofficial versions to download, or people suggesting rooting your phone and countless others saying they couldnt restart their phones after, so rang T Mobile customer services for a bit of a rant.

The chap I spoke to in technical services spent ages on the net trying to find a version I could download but eventually gave up and gave me HTC's number to call (and kindly gave me
 
Kuromi said:
Hi guys,

I have had this issue since recieving my new Desire S which incidently was a replacement for the previous Desire which is now discontinued.

When I first reported it I was given the usual spiel of "try another sim card, try your sim card in a different hand set, try a new sim card, try resetting your phone etc etc".

Eventually someone in the T-Mobile store admitted there is a problem with the software I am running and the simple solution is to upgrade it to the latest.

This in itself poses a problem however being as my phone hasn't offered me the chance to update my software manually, no one in the T-Mobile stores have the laptops containing the software that they all claim the other stores have ("Oh we havent got one here, but if you travel to X store then they do" - "They sent you to us? no we don't have it, try Y store another 30 miles away" and so on).

I eventually gave up trawling the net and only finding unofficial versions to download, or people suggesting rooting your phone and countless others saying they couldnt restart their phones after, so rang T Mobile customer services for a bit of a rant.

The chap I spoke to in technical services spent ages on the net trying to find a version I could download but eventually gave up and gave me HTC's number to call (and kindly gave me
Click to expand...
 
bartjunited said:
Shock Horror i cant believe this

I have a T-Mobile branded Desire S & have been experiencing the same issues as all of you for months & have tried various things apart from the whole rooting thing.

Lost count of the amount of time spent on the phone to HTC & T-mobile with T-mobile stating they dont have an update & dont know when they will get one out.

So in order to amuse them & so that maybe they would exchange the handset I gave the phone into a store for repair a couple of weeks ago.

Got it back yesterday & to my complete shock

they have upgraded the software to 2.3.5 with Sense 3

how the hell did they manage that if they are saying the update isnt ready.

but hey it looks like its on there, will see over the next few days whether my issues still exist.

cheers

Bart
Click to expand...

Please can you let us know if the update worked when your phone was repaired. Thanks
 
fotochap said:
I am also experiencing these issues - it's so frustrating. I am with O2.

I am on a Desire S, which I rooted when I received it in Nov 2011. I have been runnning MIUI ever since. It worked fine until the end of Jan 2012, when the signal issues started happening. It seems to have signal until you touch it. When you pick it up, the signal drops to 0 and an X is displayed. There's a couple of places in London where it all works fine, and I guess these must be areas of extremely strong O2 signal. Everywhere else, it's intermittent at best.

So far the steps I have tried to rectify it are as follows:-

1. Flashing various radios - I have tried 4 radios so far, and all exhibit the same issues.
2. Returning to original ROM - this was done with the shipped radio, and stil lthe same issues arose
3. Wiping and trying a fresh Cyanogen 7 install - same issues
4. Wiping and trying a fresh Endymion 3.4 install - same issues

So now I am back on MIUI 2.2.17 wondering what else I can try. Does anyone have any ideas?

Cheers!

UPDATE - I've now tried practically everything described here, and the phone still won't get a good connection to O2...

5. RUU downgrade to RUU_Saga_HTC_Europe_1.28.401.1_Radio_20.28b.30.080 5U_38.03.02.11_M_release - same issues
6. RUU flash to RUU_Saga_O2_UK_1.31.206.1_Radio_20.28b.30.0805U_38 .03.02.14_M_release - still no joy
7. Flashed back to the generic European version, as the O2 version seems to be for another country (voicemail shortcut is 123).
8. Throughout the changes, I have tried the various "preferred network type" options in the *#*#4636#*#* menu, to no avail.

So now my phone is totally stock, and with the 1.28.401.1 ROM, which is how it originally came, and it is still exhibiting these issues. If I scan for networks, it shows Orange, T-Mobile, 3 and Vodafone, but no O2.

I have sent a message to HTC asking them about this, but I was wondering if anyone had any ideas or recommendations?
Click to expand...

Hi guys,

Just to let you know, my problem has been resolved. HTC asked me to send the phone in so I sent it back fully S-ON with Stock Sense etc. They sent it back to me within the week fully operational, albeit with a new mainboard and various internals. The new HBOOT is 2.00.0002 so I'm not sure if there's a straightforward way to root at this stage. :stupido:

It looks like there might be a fault with certain mainboards in the Desire S. I have friends who have been using one for a long time with no errors, but a bunch of us on here have the same signal fault. My recommendation would be to see if HTC will take a look at it under warranty - make sure you have it in S-ON state to be safe. ;)

Hope that helps! :cool:
 
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