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Help Software update service unavailable
- Thread starter Drunder40
- Start date
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- Tags
- samsung galaxy s3
Actually...
There is one available.
About a week or two ago an update was pushed.
You'll know you got it if there is a new brightness slider at the top of your NOTIFICATIONS pull down screen.
....but not everyone has been able to get it.
My friend and I bought our phones at the same time. We are both on AT&T. The update was pushed to me, but not him. He is reading some other people are having problems too.
So, those of you not getting updates (or at least that particular one), you may have an issue.
A bad sim card has been suggested as a possible blame, but I can't confirm that.
There is one available.
About a week or two ago an update was pushed.
You'll know you got it if there is a new brightness slider at the top of your NOTIFICATIONS pull down screen.
....but not everyone has been able to get it.
My friend and I bought our phones at the same time. We are both on AT&T. The update was pushed to me, but not him. He is reading some other people are having problems too.
So, those of you not getting updates (or at least that particular one), you may have an issue.
A bad sim card has been suggested as a possible blame, but I can't confirm that.
May have forgot to mention that I am on Verizon in the US in my OP. Prior to Sept 28th I would get "No updates available" but since then all I get is service unavailable so it appears I may not be the only one.. Hopefully this will get resolved sooner than later.
liquidchrome
Lurker
i'm also getting this same error. last update was Sept. 30.
Also on Verizon.
I thought maybe because I connected to Samsung Kies software it might've messed with update settings but i tried connecting and disconnecting and still same error.
Also tried a sim pull and reboot still no luck.
Exact error message:
Service Unavailable -
To check for system updates, go to Settings > About device when service is available. - [EXIT]
Umm... that's the same steps I just did fool.
Also on Verizon.
I thought maybe because I connected to Samsung Kies software it might've messed with update settings but i tried connecting and disconnecting and still same error.
Also tried a sim pull and reboot still no luck.
Exact error message:
Service Unavailable -
To check for system updates, go to Settings > About device when service is available. - [EXIT]
Umm... that's the same steps I just did fool.
socalkidd82
Lurker
It has nothing to do with the SIM card, I have this same issue and I switched out the SIM card twice now and its still the same thing with no change what so ever.
This is exactly what I am seeing. It's been doing this since Sept 28th for me. Has anyone seen anything official from Verizon identifying this issue?
laptopquestion
Android Enthusiast
For what it is worth, my Verizon Wireless based 32GB S3 was automatically updated via OTA to IMM76D.I535VRALG7 last week.
The About device -> Software Update option currently returns:
No new software update available.
Not likely.... my wife has exact same phone and she gets the "no updates available". Every day since Oct 1, we both check, I get service unavailable she gets no updates..
There a couple more posts on the verizon facebook page on this issue.. ZGN (nothing heard) from Verizon.
I am on AT&T and have NEVER been able to connect to their "server"
mine always comes back with "Server is unavailable.....phone will automatically check again within 48 hours"
I'm feeling like there is some problem with either my phone or the server where maybe my phone is trying to connect to a bad server address or something, but I have no idea how to see that or change it.
Since I think I'm only missing the "brightness slider" small update, which I don't really care about, I haven't taken the time to pursue further.
Any ideas?
mine always comes back with "Server is unavailable.....phone will automatically check again within 48 hours"
I'm feeling like there is some problem with either my phone or the server where maybe my phone is trying to connect to a bad server address or something, but I have no idea how to see that or change it.
Since I think I'm only missing the "brightness slider" small update, which I don't really care about, I haven't taken the time to pursue further.
Any ideas?
Fatfreeyogurt
Lurker
I was able to check for an update in sep. 30th and now my symptoms are the same as you guys! Service Unavailable WTF? If there was such a issue I dont get why verizon cant send a message to all s3 users. Cell phone companies never notify their customers when there is an issue with one of their devices.
kalaster
Android Enthusiast
I had the same problem, I went to vzw store today to have them figure it out, they were baffled, but they swapped out the sim card and walah!! It works now! I have no idea why it worked. Makes no sense. But give it a shot guys, they didn't charge me because of the issue, don't just ask for a new sim card, show them what's wrong, and they'll give it to you.
Arms_Reach
Member
I noticed a few days ago while checking for new software. I came here to start a thread, but it looks like a common problem. I'll sit back for a while and see what you guys figure out. I'm on Verizon.
BTW: For those with brightness issues, you should give Lux Auto Brightness a shot. It's so much better than the native auto adjust. It will adjust before you can open the lock screen, and it won't continuously adjust while you are looking at the phone, stressing your eyes out. I don't feel the need for a brightness slider in the notification bar anymore. I certainly did before.
BTW: For those with brightness issues, you should give Lux Auto Brightness a shot. It's so much better than the native auto adjust. It will adjust before you can open the lock screen, and it won't continuously adjust while you are looking at the phone, stressing your eyes out. I don't feel the need for a brightness slider in the notification bar anymore. I certainly did before.
I'm experiencing this problem as well. I'm on Verizon. Some report that a new SIM card fixes it, others don't.
What I want to know is how the problem arose in the first place! I was able to check for updates after I got the most recent update. What changed that is now causing this error?
What I want to know is how the problem arose in the first place! I was able to check for updates after I got the most recent update. What changed that is now causing this error?
steveu694
Android Enthusiast
Good question, man. Who knows? All I know is I heard the SIM swap did the trick. Did it today and it did indeed work.
laptopquestion
Android Enthusiast
For what it is worth, this problem doesn't seem like a Verizon Wireless system wide issue.
My About device -> Software update -> Check New option works as expected.
No new software update available.
Status
Software is up to date
Status last checked on
08:44PM, Oct 06 2012
Interesting. Good to know. For what it's worth, I've seen at least one person report that a factory reset fixed it too.
It would be nice if Verizon issued a statement of some sort about this, or at least informed their reps to inform people who call in with this problem!