I sent SPB an email on this and they replied wanting me to give them step by step details on what I was doing. Bullbutter! They know what IT is doing. I used the 3D shell all day today and it ran OK. It is slick to look at for a few minutes, but I prefer the GO Launcher that comes with Shabbymod 0.9.
Their reply kind of ticked me off, so I uninstalled the 3D Shell. I did a factory reset and restored my apps using Titanium Backup. I ran OK on the Prevail but it was slower than GO and used up more space (of course, I still had GO loaded on the ROM, never deleted it).
And anyway, it won't be on 1.0 so might as well say sayanara now. I used SPB on an old Windows Phone I had and they do nice stuff. But, not nice enough.
Sorry, back to your problem. I would bug them to death until they give you an answer. I do not love that launcher enough to carry though with it.