That strategy does not work for me, except on rare occasion, and even then there is only a very slight reduction in volume and the telephone is still not usable. Suggestions on where to turn next?
I installed one of the several apps to regulate volume across the device. Interesting. I was able to crank down voice and set it in the app and then when I made a phone call, voila, I had some control of the call volume. I then tried immediately to make a 2nd call, and the problem recurred. Went back to the volume app and, sure enough, the volume level for calls (voice) was not just reset, it was gone. I went back to the app and locked the volume level...it will take some experimentation, but this seems to work.