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Still Confident Bravo is coming to Verizon

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Here we goooooooo!

Rep: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jason: I want to upgrade to a smart phone but i have some questions
Rep: I'd be happy to help you with that.
Jason: I am looking for a HTC phone that I saw on the internet called something like the passion or the incredible. I don't see that available
Rep: The only HTC phones we have is the HTC Ozone, Touch Pro2, and the HTC Droid Eris.
Jason: Oh when I called about new plans a verzion rep told me that a new HTC phone would be available in February
Rep: Unfortunately, I do not have access to future phone releases.
Jason: OK
Rep: No problem.
Jason: Then I guess, I'll have to wait to ask the other questions
Jason: I thought maybe I missed something on the website
Rep: No problem. Is there anything else I can assist you with today?
Jason: no thank you for your time
Rep: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!




I just feel like these reps don't have all the tools to handle advanced customer questions. If they cared about my business they would have tried to convince me something was going to happen. Instead they could have lost $200 for the phone, $70 / month for the plan, and $30 / month for smart phone. How is this good business. What if I now opt for a regular phone without a data plan?
 
I received the exact same response to a chat question this weekend at Verizon.com.
"I do not have access to future phone releases." must be the ingrained response.
Oh well
 
I tried that two times last week and once this weekend.

Got the same response.

I don't think they know or care. These people are probably paid min. wage to sit and chat about phones and plans.
 
Stevevo said:
I saw a blurb in an article after googling the Nexus one and they say that is will be available March 23on Verizon
Click to expand...

Not 100% positive, but I thought I heard Leo Laporte (spelling?) mention this date on "This Week In Tech."

Like I said, not 100%, I'd have to listen to it again.
 
On his podcast "this week in google" Leo Laporte said that he had heard that VZW would get the Nexus 1 on March 23rd.

The show is from this week and they give out a ton of good tips for the phone
 
JMKosmo said:
I don't blame customer service reps. It's company policy. And I am not blaming ANYONE of being dishonest. If I wanted something better, I would leave Verizon and go immediately to AT&T and the iphone. But I like Version's service area and customer support better. I would not leave a carrier based on a phone alone. So, are other customers "friends" with TMobile or Sprint because they give their customers a heads up of what is coming down the pike? By your definition it does. I just want less secrecy and more information from the company in general so as a customer I can make the best choice for me. And because they are withholding any info on this new HTC WHATEVER, I am delaying my purchase, contract renewal which will need to be upgraded AND $30 / month smart phone plan waiting for this phone.

BTW I corrected your spelling errors........Occupational hazard.
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Well, "friends" isn't the best description. It's modes of business operation. Verizon has a strong customer base built on quality-of-network. One of the main reasons for secrecy of release date is because Verizon does not subscribe to firm dates. They put handsets through rigourous testing procedures and often push back releases when problems arise. I think this is the number one reason "coming soon" isn't a phrase you see in a Verizon press-release unless it's days before availability. Some speculate also not to cannibalize sales of current devices (not undercutting the Droid's sales numbers and/or straining the relationship with Motorola). I don't think that's as big a factor. Otherwise, Verizon wouldn't have allowed their name plastered on the google/phone website with "coming soon". As a matter of fact, that supports the "rigorous testing" theory as the Nexus One will not be supported by Verizon. Therefore, they need only coordinate service offerings. The delay of the Nexus One may be to fit into their own device roadmap and there might have been a non-conflicting agreement between T-Mobile and Google to offer the Nexus One exclusively for a brief initial period. Anyways, I digress. Sprint and T-Mobile wet appetites in order to retain and possibly steal other customers with advance notice of upcoming devices. Basically the "little guy" mode of business operation. I remember when Sprint announced the Hero to be available early October. They announced it around Labor Day and a number of folks were prepared to switch to Sprint, despite the fact the Droid and Eris were available about 4 weeks later. Problem is, nobody knew about Verizon's Android devices, for certain, until late in October at their big press event. There was, of course, the Google partnership announcement in early October but no specifics were given about releases.
 
JMKosmo said:
Here we goooooooo!

Rep: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jason: I want to upgrade to a smart phone but i have some questions
Rep: I'd be happy to help you with that.
Jason: I am looking for a HTC phone that I saw on the internet called something like the passion or the incredible. I don't see that available
Rep: The only HTC phones we have is the HTC Ozone, Touch Pro2, and the HTC Droid Eris.
Jason: Oh when I called about new plans a verzion rep told me that a new HTC phone would be available in February
Rep: Unfortunately, I do not have access to future phone releases.
Jason: OK
Rep: No problem.
Jason: Then I guess, I'll have to wait to ask the other questions
Jason: I thought maybe I missed something on the website
Rep: No problem. Is there anything else I can assist you with today?
Jason: no thank you for your time
Rep: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!




I just feel like these reps don't have all the tools to handle advanced customer questions. If they cared about my business they would have tried to convince me something was going to happen. Instead they could have lost $200 for the phone, $70 / month for the plan, and $30 / month for smart phone. How is this good business. What if I now opt for a regular phone without a data plan?
Click to expand...

I remember postings from people in the Fall who chatted with online reps on the release date of a phone and the rep wasn't aware the phone was available. (Think it was the TP2 or Imagio.) LOL - That sorta sums up how well informed the first line employees are. We know about the upcoming release of a phone before they do.
 
OK, if this is what the phone in question will look like ... I want six!!!!!!!

htcbravo_540big.jpg
 
JMKosmo said:
Here we goooooooo!

Rep: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jason: I want to upgrade to a smart phone but i have some questions
Rep: I'd be happy to help you with that.
Jason: I am looking for a HTC phone that I saw on the internet called something like the passion or the incredible. I don't see that available
Rep: The only HTC phones we have is the HTC Ozone, Touch Pro2, and the HTC Droid Eris.
Jason: Oh when I called about new plans a verzion rep told me that a new HTC phone would be available in February
Rep: Unfortunately, I do not have access to future phone releases.
Jason: OK
Rep: No problem.
Jason: Then I guess, I'll have to wait to ask the other questions
Jason: I thought maybe I missed something on the website
Rep: No problem. Is there anything else I can assist you with today?
Jason: no thank you for your time
Rep: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!




I just feel like these reps don't have all the tools to handle advanced customer questions. If they cared about my business they would have tried to convince me something was going to happen. Instead they could have lost $200 for the phone, $70 / month for the plan, and $30 / month for smart phone. How is this good business. What if I now opt for a regular phone without a data plan?
Click to expand...

Lets reverse this. What if this CS specialist told you "why yes the incredible will come out on Feb. 10". Feb 10th comes and goes and no incredible because shipments arrived late or technical problems. I somehow doubt many people would react to that situation as "Oh well the CS person was just being nice to me". Instead they'd accuse them of lying to try to get their money. Better to remain quite and not have to worry about launch dates that may not happen until you are sure of the exact date.
 
eipee73 said:
What the hell Nash? I thought this was coming with a kickstand? You're killing me with your bad info!!! :D

I'm so lost as to what newsradio is even trying to say anymore, so I'm just going to sit back and chime in on the fun photoshops and pics that Nash and others are adding!

I heard we're getting this with Android OS

cellbooth_1.jpg


...it might even be the Incredible, who knows?! :D
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Hahahaha! That picture is hilarious man!

Yeah, I'm right there with ya. I just chime in when there is REAL news, when a funny picture is posted (hopefully more people will post funny pictures now, because despite what other people may say, I think they're VERY entertaining and honest, who cares what other people say), or when someone calls me out and tries to start something with me, honestly. haha But hey, what's knew about THAT, right? ;)
 
newsradio2261 said:
NASHDROID, i take back what i said about the photoshop, i was talking about wizard of oz, i thought you photoshopped something there, i have just seen the phone you photoshopped, and agree, i think it looks very good, its so good i did not notice it was photoshopped, i thought it was just another pic of touch hd, so like i said i take that comment back, my grammer may not be the best, but thats just pure lazyness on my part, bit of tiredness as well, dont forget i stay up till 2am most mornings on this forum, over here, in the uk.
Click to expand...

Hey man, I'm sorry to have to be the one to say it, but after seeing the pictures that were released of the Bravo today, you need to probably admit you were wrong. There are physical keys on the front of the phone JUST like the pictures that WE have all been saying the Bravo will look like. It doesn't really look anything like the Touch HD. I'm not trying to rub anything in, but it's quite obvious now that the Bravo won't look like you said, it will look pretty much just like the rendered pictures of the Bravo from ai.rs that we were posting towards the beginning of this thread.

Oh and about the "Photoshop" discussion, no big deal. Honest mistake. Don't worry about it.
 
Mykpfsu said:
He's a pretty boy.
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I hope the "Incredible" looks JUST like that! I've played with the touch keys on the Droid and Eris and half the time they didn't respond, and I've noticed in video reviews of the phones (including NUMEROUS reviews of the Nexus One) the touch keys were VERY hard to get to respond on a regular basis. If we get a version of the Bravo and it looks just like this picture, well...I'm sold!

301dabs.jpg

2ymj289.jpg


Is it just me, or do these pictures look practically IDENTICAL??? Yeah...
 
Nashdroid said:
I hope the "Incredible" looks JUST like that! I've played with the touch keys on the Droid and Eris and half the time they didn't respond, and I've noticed in video reviews of the phones (including NUMEROUS reviews of the Nexus One) the touch keys were VERY hard to get to respond on a regular basis. If we get a version of the Bravo and it looks just like this picture, well...I'm sold!
Click to expand...

My boss has that problem with is Moto Droid, which is why I'm keen to the "physical" buttons.
 
vzw+google+htc=:) said:
What is the number below the back arrow and magnify glass? Looks like a serial number!
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Looks like "S20181" to me. It's probably just a serial number for the test phone. I've seen companies do that on pre-production units before they are officially released. I'm guessing whoever's phone this is who is testing it, might be in some big trouble if HTC sees this picture and can make out the serial number to whom it was registered originally. haha
 
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