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Help Stuck ringer bar. Phone won’t unmute

C

Celestite

Lurker
The ringer bar on my Android is stuck. The dot is not blue but small black circle stuck to left if bar. The volume button on the left of phone is full volume. All the vibrate buttons are off. I’ve turned the phone on and off but phone will not unmute. HELP
 
Celestite said:
The ringer bar on my Android is stuck. The dot is not blue but small black circle stuck to left if bar. The volume button on the left of phone is full volume. All the vibrate buttons are off. I’ve turned the phone on and off but phone will not unmute. HELP
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was this all of a sudden or after an update? if rebooting the phone does not work then you might have to do a factory reset. if you do keep in mind that this will trip FRP (factory reset protection) and you will need your google acct info......so make sure you know your email and password you used when first setting the phone up. otherwise you will be locked out of the phone.

also keep in mind that you will lose data as well so make sure that you use Smart Switch to back everything up.
 
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ocnbrze said:
was this all of a sudden or after an update? if rebooting the phone does not work then you might have to do a factory reset. if you do keep in mind that this will trip FRP (factory reset protection) and you will need your google acct info......so make sure you know your email and password you used when first setting the phone up. otherwise you will be locked out of the phone.

also keep in mind that you will lose data as well so make sure that you use Smart Switch to back everything up.[/QUOTE
happened after a factory reset
Click to expand...
 
Hadron said:
Is the volume key itself stuck? That would be the simplest explanation. Try fiddling with the key.
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yes - it's not the 'key' on the left side of phone - that works fine. it's the settings, ringer volume bar - it's the dot by that volume bar that won't move.
 
@Celestite i think you tried to say
happened after a factory reset
Click to expand...

is that correct? you can try another reset or you might have to reflash a firmware update. let us know if that is the route you want to go. if you want to go this route we will need your exact model number of the phone. the firmware update needs to be exactly for your specific model.
 
ocnbrze said:
@Celestite i think you tried to say

is that correct? you can try another reset or you might have to reflash a firmware update. let us know if that is the route you want to go. if you want to go this route we will need your exact model number of the phone. the firmware update needs to be exactly for your specific model.
Click to expand...
I'll have to get back to you on this. I don't have the time to do that right now. thank you
 
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