NYCHitman1
Gun for Hire
At least they let you know 
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The RMA Diaries
- Thread starter dibblebill
- Start date
-
- Tags
- nexus 10
dibblebill
Android Expert
I suppose. It took them 7 days to let me know.
dibblebill
Android Expert
*04/10/2013//18:55:59//000XXXXXXX//Telephone//ASC*
4/10/2013 5:55 PM-Beatriz Hernandez: The unit is shipped.
*04/10/2013//18:55:54//000XXXXXXX//Telephone//ASC*
4/10/2013 5:55 PM-Beatriz Hernandez: No hold amount
*04/10/2013//18:45:32//000XXXXXXX//Telephone//ASC*
4/10/2013 5:45 PM-Alicia Maldanado: QC Pass.
*04/10/2013//14:06:00//000XXXXXXX//Telephone//ASC*
4/10/2013 1:05 PM-Edgar Bonilla: The unit has left the technician. SOLUTION: Replaced PBA
*04/08/2013//14:46:24//000XXXXXXX//Telephone//ASC*
A search tells me the PBA is.. The Phone Board Assembly... AKA, motherboard. We'll see soon if it actually works.
4/10/2013 5:55 PM-Beatriz Hernandez: The unit is shipped.
*04/10/2013//18:55:54//000XXXXXXX//Telephone//ASC*
4/10/2013 5:55 PM-Beatriz Hernandez: No hold amount
*04/10/2013//18:45:32//000XXXXXXX//Telephone//ASC*
4/10/2013 5:45 PM-Alicia Maldanado: QC Pass.
*04/10/2013//14:06:00//000XXXXXXX//Telephone//ASC*
4/10/2013 1:05 PM-Edgar Bonilla: The unit has left the technician. SOLUTION: Replaced PBA
*04/08/2013//14:46:24//000XXXXXXX//Telephone//ASC*
A search tells me the PBA is.. The Phone Board Assembly... AKA, motherboard. We'll see soon if it actually works.
dibblebill
Android Expert
My device arrives back to me on Monday. Expect updates and immediate tests then.
dibblebill
Android Expert
The touch screen IS STILL BROKEN. So far... Power seems fixed. I'll grudgingly live with this if the power issue is, indeed, fixed. More testing under way on the power issue.
Update: Confirmed on both. I'll grudgingly live with it.
Update: Confirmed on both. I'll grudgingly live with it.
Bhelios
Well-Known Member
dibblebill
Android Expert
Pretty much. I'll be writing a wrap-up on my blog and posting that link here when I get off my butt and do it.
dibblebill
Android Expert
Adventure not over. Spotted tons of black flakes underneath the glass in the rear-facing camera. Very intrusive on videos and pictures. Going to try to fix it myself (with XDA's help).
dibblebill
Android Expert
Here we go again...
3:45pm: Called Samsung.
3:50pm: Reached the Nexus department.
3:55pm: Hung up on me after reading them my serial number. Was asked if I was sure there's no scratches or anything on the lens- more than a fair question. About to call back.
I will NEVER buy Samsung again, nor will I EVER recommend their products again.
UPDATE: 3:58pm: Reached someone who I have to repeat everything twice to, does NOT transfer me to Nexus department. I smell trouble.
3:59pm: He transfers me.
UPDATE: 4:03pm: Transferred again. Idiot transferred me to Home APpliances. Now with the 'carrier tablet department'. FML
UPDATE: 4:04pm: Transffered again. I got sent to PRINTERS this time.
UPDATE: 4:04pm: Transffered again. I got sent to PRINTERS this time.
UPDATE: 4:06pm: Transferred to the general Android department. They just told me I'm in the wrong department but they'll TRY to help me.
4:09pm: She's looking up my previous ticket numbers.
UPDATE: 4:11pm: I have been placed on hold by the poor girl who gets to bear my polite, professional wrath. She is finding out what she can do for me.
UPDATE: 4:17pm: I have been told to call Google to get it replaced or repaired... Here goes that.
UPDATE: 4:31pm: "Because Google does not a---ize customer support at this time..." Broken up recording I can half-understand telling me I can't call this number I was given. Time to call up Samsung and demand a supervisor.
UPDATE: 4:36pm: Getting a 'warm transfer' after I explain the fun I've had today and over the last month with this forsaken tablet.
UPDATE: 4:53pm: Was told to call Google, they do the hardware repair. Got rather snarky and pointed out that Google has OFFICIALLY stated that Samsung is the OEM and responsible for repairs, and needs to stop sending people to Google. Finally got an overnight shipping label for repair number three.
3:45pm: Called Samsung.
3:50pm: Reached the Nexus department.
3:55pm: Hung up on me after reading them my serial number. Was asked if I was sure there's no scratches or anything on the lens- more than a fair question. About to call back.
I will NEVER buy Samsung again, nor will I EVER recommend their products again.
UPDATE: 3:58pm: Reached someone who I have to repeat everything twice to, does NOT transfer me to Nexus department. I smell trouble.
3:59pm: He transfers me.
UPDATE: 4:03pm: Transferred again. Idiot transferred me to Home APpliances. Now with the 'carrier tablet department'. FML
UPDATE: 4:04pm: Transffered again. I got sent to PRINTERS this time.
UPDATE: 4:04pm: Transffered again. I got sent to PRINTERS this time.
UPDATE: 4:06pm: Transferred to the general Android department. They just told me I'm in the wrong department but they'll TRY to help me.
4:09pm: She's looking up my previous ticket numbers.
UPDATE: 4:11pm: I have been placed on hold by the poor girl who gets to bear my polite, professional wrath. She is finding out what she can do for me.
UPDATE: 4:17pm: I have been told to call Google to get it replaced or repaired... Here goes that.
UPDATE: 4:31pm: "Because Google does not a---ize customer support at this time..." Broken up recording I can half-understand telling me I can't call this number I was given. Time to call up Samsung and demand a supervisor.
UPDATE: 4:36pm: Getting a 'warm transfer' after I explain the fun I've had today and over the last month with this forsaken tablet.
UPDATE: 4:53pm: Was told to call Google, they do the hardware repair. Got rather snarky and pointed out that Google has OFFICIALLY stated that Samsung is the OEM and responsible for repairs, and needs to stop sending people to Google. Finally got an overnight shipping label for repair number three.
dibblebill
Android Expert
Update: They received my tablet at about 5:10pm EST last night. Still have not heard anything new after that.
NYCHitman1
Gun for Hire
Sounds like you have really bad luck. I hope they fix it correctly this time around.
dibblebill
Android Expert
I agree. I'm having a really bad time with Samsung.
dibblebill
Android Expert
*05/01/2013//10:17:44//XXXXXXXXXX//Telephone//ASC*
5/1/2013 9:17 AM-Edgar Bonilla: The unit has left the technician. SOLUTION: S/W Updated
I expect to call Samsung back shortly and just demand a refund.
5/1/2013 9:17 AM-Edgar Bonilla: The unit has left the technician. SOLUTION: S/W Updated
I expect to call Samsung back shortly and just demand a refund.
dibblebill
Android Expert
Got it back... I... Am speechless.
The dust in the camera is gone. Great.
The touch screen? Still spotty multitouch. Can someone with a 100% funcitonal multitouch help me here? Using a tester (or Dev Options/Show Touches), can you touch the screen with 4+ fingers at once and try to move them after? With mine, the touches show then vanish. Is this normal behavior? Because my Acer a500 took all 10 smoothly and I wanna know if this is just me being paranoid.
The dust in the camera is gone. Great.
The touch screen? Still spotty multitouch. Can someone with a 100% funcitonal multitouch help me here? Using a tester (or Dev Options/Show Touches), can you touch the screen with 4+ fingers at once and try to move them after? With mine, the touches show then vanish. Is this normal behavior? Because my Acer a500 took all 10 smoothly and I wanna know if this is just me being paranoid.