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"Throttling" hits MSM...

N

NativeTxn

Well-Known Member
Nothing new here, but it seems that the issue has potentially made it "National" now - though there is a possibility that I am just out of the loop and maybe the "story" has already been picked up by other major media outlets:

AT&T customers surprised by 'unlimited data' limit - Technology & science - Tech and gadgets - msnbc.com

I've thought from day 1 that if they would approach it like Verizon where they only throttle you for a short period of time and don't drop you to unusable speeds, or if they did it like T-Mobile where you knew ahead of time what would get you throttled, there would be far fewer complaints since you would at least know what "rules" you were playing by. But with AT&T, there just seems to be little to no rhyme or reason why someone gets throttled.
 
Ooo that article makes me happy. I really think AT&T need to change there customer service soon or they are going to start loosing customers. I wish sprint had better speeds/service.
 
Not excited to get hit with the warning text moments after reading this...

This time 6 days into my billing cycle and at only 1.5 gb
 
Mr. Ed said:
Not excited to get hit with the warning text moments after reading this...

This time 6 days into my billing cycle and at only 1.5 gb
Click to expand...

That's garbage. It's absolutely ridiculous that you would be in the "top 5% of users" at a rate lower than a 2GB or 3GB tiered plan.

BS...
 
Yeah I got throttled yesterday at 1.6gb. And I KNOW I've used more than that in past months. What I changed is that I streamed some Netflix (which I had never done before). I think it is entirely based on what you're using the data for. AT&T is REALLY pissing me off. And the fact that they can't give any sort of explanation is the worst part about it. I don't think I'd be as upset if there were some transparency.
 
jslanger said:
Yeah I got throttled yesterday at 1.6gb. And I KNOW I've used more than that in past months. What I changed is that I streamed some Netflix (which I had never done before). I think it is entirely based on what you're using the data for. AT&T is REALLY pissing me off. And the fact that they can't give any sort of explanation is the worst part about it. I don't think I'd be as upset if there were some transparency.
Click to expand...

We have tested the streaming theory and it doesn't pan out.

I think ot goes like this:

Everyone is now getting throttle at 2 or 5

So from what i am seeing, if you use 2 within your first 15 days you get throttle...if you use 5 within 16-30 you get throttled
 
jslanger said:
Yeah I got throttled yesterday at 1.6gb. And I KNOW I've used more than that in past months. What I changed is that I streamed some Netflix (which I had never done before). I think it is entirely based on what you're using the data for. AT&T is REALLY pissing me off. And the fact that they can't give any sort of explanation is the worst part about it. I don't think I'd be as upset if there were some transparency.
Click to expand...

I also don't think it would be so bad if they did like Verizon where they only throttled you for a short period until the particular tower became less congested AND they only throttled you to 3G speeds instead of useless speeds.

At the end of the day, it all boils down to transparency (or blatant lack thereof in AT&T's case), as you mention.
 
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