For a dead pixel. They said they can fix it. I told them i even used the two apps they have and did not work. 2 effing hours for them to fix it. I did not feel like driving up there and then having to drive back. Funny thing was one of the sprint reps accidentally scrolled to my bookmark page where i had 2 porn sites lol. Felt a little embarrassed. Anyway if they cant fix it i get a new manufactured one which will be good since i have 5 scratches on my screen. If this happens they can transfer my entire setup to the new phone right? I know i just remove the SD card and put it in new one, but can they transfer apps and stuff like that?
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Help Took my evo into Sprint Store.
- Thread starter Existence
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- htc evo 4g
yes OR you can do it yourself...
Already tried with the two apps i used and they did nothing. Even left it on there for like 30 min for each one. If this is what you were referring to?
Well i had a dead pixel and took it to the sprint store and they ended up replacing the back lighting for free. Along with a new screen too. I had 5 small scratches on the screen, ill be damned, they replaced it all for free. 2 hours out of my time. Boy am i one happy customer now. I went straight to radio shack and bought the invisible shield as i didnt want that happening again.
So to those with dead pixels or maybe even scratches on your screen. Take it up to your nearest sprint store and see what they can do. They did tell me if they could not fix it i would have to get a refurbished one which wasnt that bad of a thing. So all in all i give sprint two thumbs up right now.
So to those with dead pixels or maybe even scratches on your screen. Take it up to your nearest sprint store and see what they can do. They did tell me if they could not fix it i would have to get a refurbished one which wasnt that bad of a thing. So all in all i give sprint two thumbs up right now.
novox77
Leeeroy Jennnkinnns!
Great to hear.
BTW, it's been Sprint's new mission since 2008 to be the leader in best customer service of all carriers. So if you get nothing less than perfection from your local sprint store, you should definitely remind them of that mission.
From 2009, where customer satisfaction started to improve:
Upcoming Palm Pre release puts Sprint turnaround plan in focus
A few months ago, Sprint achieved its mission:
Sprint customer satisfaction surges
BTW, it's been Sprint's new mission since 2008 to be the leader in best customer service of all carriers. So if you get nothing less than perfection from your local sprint store, you should definitely remind them of that mission.
From 2009, where customer satisfaction started to improve:
Upcoming Palm Pre release puts Sprint turnaround plan in focus
A few months ago, Sprint achieved its mission:
Sprint customer satisfaction surges
lillygirl7
Well-Known Member
I wonder if they can replace the camera lense?
No. Contacts, yes. Apps, pics and everything else no.
I actually just took mine in yesterday for a dead pixel. The guy said they could replace the LCD in the store, or order me a new one. So apparantly they DO have the parts to fix them. I just took the new one, I'd rather not have someone hacking away at my phone to fix the innards.