Hi Angel1980.
First lets try to make this as easy and painless as possible. All of it looks confusing but by using this much simpler method to gain control of your device,it will be a breeze. You will need to do some downloading to prepare to get control of your device and use it the way you want and get rid of all that carrier garbage.
First we want to do some pre prep of downloading all the needed files and placing them on your external sdcard.
First is Kingroot get it here
https://www.roidbay.com/download/apk/1013 ,download and move it to your external sd if it downloaded to internal sd card.
Next is an app called flashify,get it here and move it to external sdcard:
http://aff.giveawaycrew.com/d.php?p=1191&i=com.cgollner.flashify&v=1.9.2
Up next is our recovery that allows you to backup and restore your operating system plus install new operating systems,among other things it does... get it here and move it to external sdcard:
https://www.androidfilehost.com/?fid=24052804347771339
next is google apps package we will install with new operating system below,get it and move it to your external sdcard :
https://www.androidfilehost.com/?fid=24369303960687838
And finally we want to get you a new spiffy operating system I think mine will do you nicely. Get it here and move it to external sdcard :
https://www.androidfilehost.com/?fid=24369303960686249
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Now we need to do some cleanup and space freeing of your internal sdcard because twrp recovery will want to backup there by default. So get all of your personal pictures and videos moved to external so as much free space as possible is available. This will avoid any backup failures when we get to that point. You are probably fine as long as you have at least 1 gb free on internal storage.
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Ok now we get down to business...
First open settings on device and go to security and check mark unknown sources..you will be prompted...allow the install of unknown apps...now then...
1. Install kingroot from your external sdcard..Its in Chinese so don't freak...just press the blue button telling you to get root. Now let it do its thing. It MAY fail the first time out. That isnt really the root failing but more so your data connection bugging out and not responding properly to the apps request to download needed files because kingroot WILL root this device just fine... If it fails,just be sure you are connected to data on the phone and try again. It will get root. Once it throws up the goofy smiling character bragging it got root in Chinese..just exit the app.
2. Now install this app called flashify from external sdcard. It will allow you to install TWRP recovery. Recovery is essential. It allows you to backup your devices operating system for restore and also to install new operating systems which we call Roms. And it also allows you to do other things.
3. Ok now that you have root and flashify installed. Now.. Open flashify and you will get a prompt from kingroot asking to give permission to flashify..pick right hand button to allow..it may be in Chinese but i cant recall..its the right hand button. Now in flashify there are two tabs..flash and backup/restore..pick the flash tab if it isn't already on it. Now pick recovery image...next pick choose file..browse your external sd card and pick the twrp recovery file you downloaded above..it will ask you are you sure..yes...let it flash it. Now. exit the app and we will reboot to recovery. Power off the device completely. Now we will enter recovery upon power on by holding down power button PLUS volume down button together until you see the twrp teamwin blue screen appear. Now that you are in recovery we want to backup your current setup. Click on backup. You'll see three boxes already check marked. that's all you need to backup. Now we want to backup...swipe to backup at the bottom. It will take a few minutes. Once its done. Hit the back button to get back to main recovery screen. Now we want to fully wipe the device so we can install a spiffy new operating system...Pick the Wipe option and pick Advanced Wipe...now check mark Dalvik Cache,System,Cache,Data...and swipe the wipe button below. Once finished hit the back button to get back to main recovery screen.
4. Now to get rid of kingroot and get you up and running on a new and much nicer operating system. We will install my rom which you downloaded earlier called ZV6_Final_Stock_Debloated_No_Gapps.zip..From the main twrp menu pick install...at the top change from internal sd card to external sdcard and pick my file you will see a screen to flash it..at the bottom pick swipe to confirm flash...once its finished we will go back to main recovery screen and flash your google apps package..press back button at bottom to get back to main screen...pick install and you should see your google apps package listed as open_gapps-arm-4.4-nano-20160117.zip. flash it and simply pick the reboot option on the bottom right.
Ok once the phone boots back to main home screen we will need to get your data services going...
Once the phone has fully rebooted we want to get your data and services going...easiest way to do this is to open the dialer and type in ##72786#. This is will cause the phone to reboot. Once it reboots let it do its thing. Just sit back and watch..you'll see it do a "PRL Update"...phone will reboot...then upon reboot it will do a "Profile Update"...phone will reboot...then it will boot back up and look for a firmware update and wont find on...its done. Now you are fully rooted with full admin access...no more kingroot..no more carrier app crap...enjoy
if kingroot fails..let me know. ill dig up the version that i know worked for me.